OYO Townhouse Houston Brookhollow

it was amazing to stay super clean and quite i just the love no smoking parking lot was all light up witch i loved

Bad service, no amenities, and refused to allow me to check in unless I brought them $100 cash. I arrived past 10pm with two young children to check in to a prepaid room for two nights. They refused to use my card for a security deposit and said I had to go to an atm to pay cash. It was in the middle of a thunderstorm and I couldn’t go back out into that weather with my children. Then the clerk began to HAGGLE with me, asking if I could give her $50 cash instead. I did not stay at the hotel. After an hour of sitting in the lobby trying to get help I eventually had to leave and find another place to stay. It wasn’t until I was crying that the woman at the front desk began to try to help. But by then I didn’t feel safe staying there. DO NOT BOOK THIS HOTEL

The hotel staff was very friendly, and the hotel was very clean. Housekeeping did a very good job as well. We could hear the cars running on the highway next to it, but it didn't really bother us for the stay. Overall a great experience!