We specifically chose this hotel due to their free shuttle to the Dayton Airport. We checked in on Thursday and requested it, scheduled it and paid for it. The night before we were due to leave, I confirmed once again that our shuttle was scheduled. The morning of, after our shuttle didn’t arrive, I asked the front desk and he had to call the shuttle driver and wake her up. The driver stated she didn’t know she had any shuttles to drive. Fortunately, we had time built into our travel plans to anticipate this issue, but it could have cost us a lot of money if we had missed our flight.