Hotel NYX Cancun - Near La Isla Shopping Mall

Property class: 3.5
Beachfront hotel with outdoor pool, near La Isla Shopping Mall

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At Hotel NYX Cancun - Near La Isla Shopping Mall, you can spend time at the beach enjoying cabanas, beach umbrellas, and beach massages, plus you'll be just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Guests in the mood for pampering can indulge in deep-tissue massages, facials, and body scrubs, and the outdoor pool provides fun for everyone. Deck, one of 4 restaurants, serves international cuisine and is open for lunch. Other highlights include 2 bars/lounges, a poolside bar, and a fitness center. Fellow travelers love the helpful staff.

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa
  • Free parking
  • Free WiFi

Room options

View all photos for Standard Room

A hotel room with a bed, a desk, a chair, a television, and artwork on the walls.

Standard Room

7.4 out of 10
Good
(6 reviews)
  • Resort view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

A hotel room with a bed, a ceiling fan, a nightstand, a lamp, a view of the ocean, and a balcony with chairs.

Junior Suite

  • Partial ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

A hotel room with two beds, a ceiling fan, a TV, and a balcony with a view.

Deluxe Room

8.8 out of 10
Excellent
(3 reviews)
  • Lagoon view
  • 37 sq m
  • Sleeps 3

View all photos for Suite (Sunset)

A hotel room with a bed, a desk, a chair, a ceiling fan, a large window with a view of the sea, and a blue and white color scheme.

Suite (Sunset)

9.2 out of 10
Wonderful
(5 reviews)
  • Lagoon view
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite

A bedroom with a large bed, a ceiling fan, a view of the ocean through large windows, and a balcony with chairs.

Master Suite

7.4 out of 10
Good
(3 reviews)
  • Ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Similar properties

A resort with a pool, beach, and ocean view.
Hotel NYX Cancun All Inclusive
Zona Hotelera
  • Pool
  • Spa
  • Free parking
  • Free WiFi
8.6 out of 10, Excellent, 1,999 reviews
The price is $178
$220 total
includes taxes & fees
Nov 12 - Nov 13
Hotel NYX Cancun All Inclusive
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About the neighborhood

Map
Blvd Kukulcan Km 11.5 Hotel Zone, Cancun, QROO, 77500

What's nearby

  • Nichupté Lagoon - 1 min walk - 0.1 km
  • La Isla Shopping Mall - 6 min walk - 0.6 km
  • Isla Dorada - 10 min walk - 0.8 km
  • Cancun Interactive Aquarium - 10 min walk - 0.9 km
  • Hotel Zone Beaches - 18 min walk - 1.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Park Royal Cancun - ‬7 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Starbucks - ‬9 min walk
  • ‪Wander Rooftop Bar - ‬6 min walk
  • ‪McDonald's - ‬9 min walk

About this property

Hotel NYX Cancun - Near La Isla Shopping Mall

  • At Hotel NYX Cancun - Near La Isla Shopping Mall, you can spend time at the beach enjoying cabanas, beach umbrellas, and beach massages, plus you'll be just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Guests in the mood for pampering can indulge in deep-tissue massages, facials, and body scrubs, and the outdoor pool provides fun for everyone. Deck, one of 4 restaurants, serves international cuisine and is open for lunch. Other highlights include 2 bars/lounges, a poolside bar, and a fitness center. Fellow travelers love the helpful staff.

At a glance

CHECK-IN
3:00pm
CHECK-OUT
12:00pm

Hotel size

    • 196 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • Information provided by the property may be translated using automated translation tools
    • Guests booked in All-Inclusive rate plans for stays of 1 or 2 nights have access to dining at Deck restaurant. For minimum 3-night stays in All-Inclusive rate plans, guests have access to dining at Chianti restaurant once every 3 nights. For minimum 5-night stays in All-Inclusive rates, guests have access to dining at Umami restaurant once every 5 nights. Dining at Deck restaurant is always available to guests booked in All-Inclusive rates.

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free covered onsite self parking
    • Wheelchair-accessible parking on site
    • Onsite parking limited

Other information

    • Designated smoking areas (fines apply)

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Reviews

Hotel NYX Cancun - Near La Isla Shopping Mall Reviews

7.6

Good

8.2

Cleanliness

8.6

Location

8.2

Staff & service

7.6

Property conditions & facilities

Popular mentions

Service staff
Room
Food
Beach
Restaurant
Location
Drinks
View
Fashion
Building

Reviews

Verified review

8/10 Very good

Great food great pool
Verified review

10/10 Exceptional

Gorgeous beach great staff. Very clean comfortable rooms.
Verified review

10/10 Exceptional

The staff were very friendly and helpful. We really enjoyed our stay.
Verified review

10/10 Exceptional

The hotel is right where the restaurants and shopping mall is located. Staff is very friendly and felt very safe!
Verified review

8/10 Very good

Room was clean, bed was comfortable, not to many restaurants choices.
Verified review

10/10 Exceptional

Amazing services and cleanliness!
Verified review

10/10 Exceptional

This is our second stay at NYX first time we had a lagoon view. This time we upgraded and went with the ocean view room was awesome. As with the first time, the staff that work there make the place a great resort super friendly the entertainment at the pool magic bar even the waves in the ocean are awesome to body surf you take a walk on the beach one mile each way you come back to NYX and the place is hopping. They’re doing something right and the new restaurant was great. Food was perfect. Shout out to my friend Joel. Great seeing you again at the restaurant. if you’re looking at reviews, just go for it and stay at NYX. You will love the place. we are beach people so I give that a 10. again, thanks to all the staff for making it a great vacation again
Verified review

10/10 Exceptional

The morning yoga and the aqua fitness classes were amazing!
Verified review

10/10 Exceptional

The staff was incredible
Verified review

10/10 Exceptional

Good hotel for the price

The hotel was very nice, we got an upgrade, we also got a nice champagne for our anniversary. Live salsa music was entertaining, pool had entertainment.
Verified review

10/10 Exceptional

Awesome experience with the hotel staff and management. Room was tidy and clean with room service every morning.
Verified review

10/10 Exceptional

Great hotel

I had a great experience staying in this hotel. From the sunrise, the staff started cleaning the beach, sanitizing the chairs and cleaning the pool. Also, the breakfast was great with a lot of choices. The restaurant food was also great. The staff were nice and kind (could be better, I will give them a 4star). Just a heads up, If you forget tipping they will not be kind😁.
Verified review

8/10 Very good

Clean, good service. Received an upgrade for no apparent reason except we stayed off season so not crowded. I would recommend.
Verified review

10/10 Exceptional

Quick getaway

I stayed for a couple of days at the nyx hotel. I have to say that the hotel is well keep very cleaned and close to the mall and shops. The beach is amazing. Friendly staff and the breakfast buffet is a must. Everything so fresh. The pool bar could use some mixology because the drinks were water down aside from that I really enjoyed my stay. I recommend the hotel if your in Cancun and want to enjoy the beach and be close to the mall restaurants and shops.
Verified review

8/10 Very good

The views of the beach and ocean are gorgeous! We were very happy with the service/staff and the amenities at the facility. The music at night was fairly loud, especially for rooms near the pool. It would usually quiet down around 9:30-10pm. There was also some construction going on over a few days in the lobby that removed bar/pool table, but otherwise the overall experience was great!!
Verified review

8/10 Very good

Our stay was very nice! Only thing is that AC cannot be adjusted (and it was very cold in the room!) however, that would be great for summer stays. They did not provide slippers (much needed with the cold floor) and they also did not have conditioner not even when requested. Parking was free and felt safe. The room with beach view was amazing!
Verified review

8/10 Very good

Overall, amazing staff and location. Very easy to book transportation and it’s a very nice area near a mall. We only had one issue with the hotel since two staff members assured us a free dinner in their downstairs restaurant only for them to tell us last minute that it was not “valid”. This hotel definitely needs to have better communication because this definitely seemed intentional to in a way trap us to eat there. Our server Hugo was extremely kind and made this entire situation so much better. So please be aware of this before booking
Verified review

4/10 Fair

Not sure if it was a mistake on Expedia or the hotel, I thought I booked an all inclusive turned out it was breakfast only and neither did the hotel or Expedia tried to help resolve the issue. No one showed us around the property or told us where things were other than our room. Staff wasn’t helpful. The bathroom had a bad smell. Breakfast food was good and plenty of options. I wouldn’t recommend eating his hotel. Very poor customer service.
Verified review

8/10 Very good

The room was very big and clean and the staff was friendly. The location is very convenient and pretty much perfect. The food was also very good. The only not so great things were that it can be a little loud around the property at times. There was a band/party in the lobby and we were able to hear it loud and clear from where our room was (500 block). There was also construction going on in the next room and there was banging all day long. It didn't start too early and ended early as well so it wasn't too bad. The other thing I have to gripe about is that there are two restaurants on the property and the dress code is FORMAL. What on earth? These resorts need to chill with these dress codes. We are on vacation to relax and I understand looking decent but formal seems a bit excessive. The room service and deck restaurant were great. I would return to this hotel.
Verified review

6/10 Good

Pros- small resort , close to mall, great beach and pool, staff are friendly and helpful, large comfortable rooms with refrigerated that’s stocked daily, quiet and relaxing. Cons- small resort, limited dining options-breakfast is the same everyday, lunch and dinner at the outdoor restaurant is not buffet style but sit down and order from a limited menu and brought to you, 2 other reservation restaurants were nice change but only get to use a few times. No real nightly entertainment other than karaoke and music so you’re in bed by 9 and worse thing about this resort is that it’s not a true all inclusive. At every meal you don’t know what’s included and what is extra so you’re always worried if you’re being charged for something. They do have a non inclusive option at the resort so there’s prices listed on everything from on food and drinks and you’re all inclusive excludes some drink and food options on the menus. I think that the management needs a refresher on what all inclusive means. This is our first and last time at NYX because of this stupidity. We’ve been to Cancun 10+ times and never stayed at a resort that was all inclusive, but wasn’t really all inclusive.
Verified review

8/10 Very good

My experience at NYX was great. The staff are accommodating and friendly. I was delighted that majority of them spoke English. The beach was beautiful and well maintained. The room was clean and extremely comfortable. There are options for dining if you choose to stay within the hotel full time. But I love to go exploring to try different restaurants and dining spots to get a better understanding of the food culture of a different country. The one aspect that made this hotel stand out for me was the option of not choosing the "all inclusive" but still having the flexibility of dining on premises as needed. The breakfast buffet is awesome! It's included for all guests whether or not you choose the "all inclusive" option. Even though I'm not a breakfast person...this was always a delight every morning. This hotel is conveniently located on the shuttle route so it was very easy to go exploring all across the hotel zone. The downsides for me - and the reason I deducted a star - the sales staff specifically felt a bit too pushy. They were constantly trying to sell some sort of membership package. Also, if you're not comfortable with stairs, this hotel will be a challenge. There are stairs and ramps all over the property. The elevator is limited. Be aware of these beforehand and your stay at NYX will be a good one.
Verified review

6/10 Good

Overall, our stay was quite pleasant. The hotel is located near the La Isla mall so it's a quick walk to many restaurants and activities. However, the beds are quite small. We got a queen bed which really turned out to be a double. There are no elevators as far as I saw. The beach area does need some upkeeping but overall it's kept clean. Reception staff depending on who you get can be rude. Breakfast had very little vegan or vegetarian options. It's just beans and plantains fried everyday. Nothing major. Live music every night and it is very loud. AC in room works but not sure you can really adjust the temperature. We did not get all inclusive. It's 3000 pesos per day if get it separately. We did not. Any additional stay will cost 400 USD per night. Literally no consideration given if you want to extend you stay. Convenience shop is excellently stocked but prices are quite high. However, the hotel staff (except for few receptionist) was very friendly. They truly deserve merit.
Verified review

2/10 Poor

Because I booked on Expedia and got a great rate, the hotel didn't give me the all inclusive (only breakfast) despite me asking for it. The hotel wanted me to pay an extra 75 dollars a night. They stuck me in between the basement and the pool with loud music and construction blaring through the room from 10am until about 1130 pm. Because I had a yellow wristband and not blue, they wanted to charge 5 dollars for a coke and 7$ for a hot dog. So I just walked across the street and grabbed a hot dog and a two liter for 3 dollars at the circle K. Breakfast was generally leftovers from the restaurants from the night before, and they did have fresh eggs. That being said, it was a pretty lackluster hotel. If I was a drinker, I probably would have paid the extra 75, but I could easily find great food outside the hotel for less. Cancun is beautiful and safe. There is no ice machine, you must get a cup at a time at the bar. Room was musty, but the maid was very nice and accommodating (unlike the rude staff at the concierge). In June I stayed at the Canopy by Hilton. Much better deal and accommodating. If you pay the extra money that they want, perhaps you get treated better, but I certainly know that I'm not alone. I wish I could post the pictures of what I'm talking about. I have pictures of the gap in the upper and lower part of my door (contributing to the noise) as well as the bugs all over the room. Hard pass.
Verified review

10/10 Exceptional

It was really good, just keep in mind that the sea has a smell, but other than that, the rooms were good and the staff were friendly. I found the taco place right beside very delicious
Verified review

8/10 Very good

Great Stay