Very friendly staff overall, great service from the staff at reception, we asked for ice and an entire bucket was delivered to us. I had requested prior to the stay, and was given, a room close to reception, so the hotel is good at listening to requests, Standard room with double bed, small but more than adequate for a one-night stay. Had dinner at the hotel restaurant, which was good, but the restaurant was very quiet, not sure if all clients know it offers more than just breakfast – although the hotel is right by the V&A Waterfront, so there is a wide variety of restaurants available. Only two issues, housekeeping only provided decaffeinated coffee sachets, I’m sure I could have called reception for normal coffee but I just wanted a cup of coffee before I showered, didn’t want to start dealing with reception at that hour of the morning… the shower was not great, it didn’t seem to be balanced – I couldn’t get a consistent water temperature and the water pressure was terrible. The hotel is currently undergoing “soft refurbishment” so hopefully this will include looking the showers.