We requested an accessible room; it was on the 2nd floor. The bathtub drain did not do its job and there was an inch of water when showering. The complimentary dispensers contained lotion, not hair conditioner (not an issue for us, but a general observation that shows lackluster care). The room AC unit had a slow drip that resulted in a very wet floor that we didn't see due to the color of the carpet, and a box we had with us was destroyed. Also, the TV did not work initially. The manager came to fix it, but his fix didn't work. We decided to not worry about the TV, but the wi-fi was also spotty; we used our phone hot spots instead. We left a night early. When we checked out a night early, we weren't able to negotiate a refund due to using a 3rd party to purchase (ultimately received $2.20 for canceling the last night- check the fine print!). The desk clerk was not apologetic and did not appear to write down that the A/C unit needed fixing. We won't be back here.