Pros: nice views on the Chateau Fort and mountains; nice gardens, free parking, Cons: Old and tired hotel, needs some serious freshening up. Our hotelroom had multiple leakages from ceiling in the bathroom, and we needed to change rooms. Most staff (except one, a friendly man at the bar and a housekeeping lady) were lackluster and showed basic courtesy. We were ordering some coffee at the bar, after having agreed on the room change, and the receptionist said that what we ordered would be on the house. I requested 2 croissants, some butter and jam, and was told by the bar girl: ‘a la limite le beurre mais…’ Somewhat astonished by this miserly comment, as i offered to pay for what i ordered. And this was rated the best hotel in Lourdes… they seriously need competition.