2/10 Mediocre
20 de octubre de 2025
Loud and disruptive stay, got up in the night and left. For starters I was charged a different amount than what I was quoted online (outside of deposit). It was raining so I didn’t want to stop anywhere, I made the mistake and bought two snacks that totaled $6 from the facility, when I got to my room I noticed a $10 charge for the snacks and an increase in room cost. When I inquired about it with the front desk he claims to not see these charges, which confused me. I’m in Paris on business and tried to sleep early because I had to leave early in the morning to arrive at my destination. From 5:12 pm until I left, kids were running across the floor, banging, stomping, screaming, yelling. Front desk contacted to have parents calm children and be mindful of other guest. The last time I contacted them the front desk apologized and stated “the parents don’t seem to know how to control their children” but still no resolution to the issue. Never offered a room change, never looked into extra charges on my account or why I was up charged for a dang snack. Seems they cared more about the party that was being hosted ie, all the children and the other guest were not a priority. Very disappointed to say the least. $210 wasted for nothing, and I literally mean nothing
Dana
Dana, viaje de negocios de 1 noche
Opinión verificada de un huésped de Hoteles.com
