The checking at 3pm wasn’t any problem and the lady (Christy) who help us at that time was excellent, but when we left to a family gathering and came back at 11pm, we ask a the service guests in the front desk (Michael) for towels he answered with an attitude and told us to bring the dirty towels first, we went to the room and the keys weren’t working, we came back to the desk we didn’t see anyone so we said “hello”, no response, we knock the desk softly since it was not a bell in the front desk, Mr. Michael came out and with a nasty attitude say “don’t bang my desk” we said sir we didn’t bang the desk, we just softly knock to get a response. He answered “I’m going to have you remove from the property”, I answered “sir we just want our keys to be reset because it is not working”, he answered “leave my front desk”, I answered “how can we leave since our keys are not working”, Mr. Michael answered “I will call the police”, I said why we just want to have functional keys to get in our room to rest, but yes call the police”. 3 officers came ask what happened and we resumed the same story I mentioned above, one of the officers told Mr. Michael reset their keys and told us go to your room. After the officers left, Mr. Michael insisted that he needs Identifications or we have to leave the property, “ I said we are trying to get rest now. He insisted to said “he will call the police again” I called the police this time. The experience was terrible, Mr. Michael treated us terrible.