Room AC did not work, told the front office, they sent technician, technician told me it was just thermostat i need to put it on zero. It was cold for a few mins but i think they turn it off at night because i will be sweating all night. At night the room smelled like sewage. The front desk (that looked to be the manager) at the check out counter asked how our stay was, when we told him these things, he didn't take any responsibility or show any understanding. Told us that we should have communicated that with them as if it was our fault. Plus, we did communicate it. At the end of the day, we probably wouldnt have written a review but that man at the counter really pushed us to do so, as he was a bit rude while we merely were responding to his question. We definitely expected more from a 5 star resort. We have stayed at many many many 5 stars but this was probably one of the worst. The main reasons we were staying here versus other 5 stars was because it was beachfront but the beach thats in front is probably the worst beaches ive been too, too rocky and not comfortable. We stayed at that beach for 5 min before going to another one.
We definitely wont be coming back.