Krystal Grand Cancun All Inclusive

Property class: 4
Beachfront hotel with spa, near Gaviota Azul Beach

Choose dates to view prices

At Krystal Grand Cancun All Inclusive, you can spend time at the beach enjoying beach umbrellas, beachside drinks, and sun loungers, plus you'll be just steps from Gaviota Azul Beach. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in hot stone massages, aromatherapy, and mani/pedis. Restaurante O (Buffet), one of 7 restaurants, serves breakfast and lunch. Other highlights include 5 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers love the helpful staff and beach location.

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available
The current price is $257
$315 total
includes taxes & fees
Nov 14 - Nov 15

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Altitude Corner Suite Ocean Front

A hotel room with a large bed, two chairs, a small table, and a balcony with a view of the ocean.

Altitude Corner Suite Ocean Front

9.8 out of 10
Exceptional
(6 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite, Partial Ocean view

A hotel room with a large bed, a desk, two chairs, and a balcony with a view of the ocean and buildings.

Altitude Corner Suite, Partial Ocean view

  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Master Suite, Ocean front

A hotel room with a bed, a desk, two chairs, a TV, and a balcony with a view of the ocean.

Altitude Master Suite, Ocean front

8.4 out of 10
Very good
(5 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Altitude Suite 2 double beds, Boulevard view

A hotel room with two beds, a desk, a TV, and a dining table.

Altitude Suite 2 double beds, Boulevard view

9.0 out of 10
Wonderful
(6 reviews)
  • Resort view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Suite King, Boulevard View

A modern hotel room with a large bed, a desk, a TV, and a balcony with a view.

Altitude Suite King, Boulevard View

  • Resort view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite King, Ocean Front

A modern hotel room with a large bed, a desk, a TV, and a balcony with a view.

Altitude Suite King, Ocean Front

8.6 out of 10
Excellent
(19 reviews)
  • Sea view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View

A hotel room with two beds, a dining area, and a balcony with a view of the ocean.

Deluxe Room, 2 Double Beds, Ocean View

7.2 out of 10
Good
(47 reviews)
  • Sea view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

A hotel room with a bed, a desk, a chair, a TV, and a view of the ocean.

Deluxe Room, 1 King Bed, Ocean View

  • Ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

A hotel room with a bed, a TV, a dining table with fruit, and a painting on the wall.

Standard Room, 2 Double Beds, City View

8.0 out of 10
Very good
(34 reviews)
  • Resort view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Partial Ocean View

A hotel room with a bed, a desk, a chair, a TV, and a balcony with a view of the ocean.

Standard Room, 1 King Bed, Partial Ocean View

8.0 out of 10
Very good
(27 reviews)
  • Partial ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

A hotel room with a bed, a TV, a dining table with fruit, and a painting on the wall.

Standard Room, 1 King Bed, City View

  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Room, 1 King Bed, Sea View

A hotel room with a large window offering a view of the ocean and city skyline, a bed with a patterned throw, a bedside table with a lamp, and a flat-screen TV on the dresser.

Honeymoon Room, 1 King Bed, Sea View

  • Sea view
  • 88 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed, Ocean View

A spacious living room with a large window, a round coffee table with a vase of flowers, and a city view.

Presidential Room, 1 King Bed, Ocean View

  • Ocean view
  • 132 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Partial Ocean View

A hotel room with two beds, a TV, a desk, and a view of the city.

Standard Room, 2 Double Beds, Partial Ocean View

9.0 out of 10
Wonderful
(10 reviews)
  • Partial ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Ocean View

A hotel room with two beds, a small table with a vase, and a TV mounted on the wall.

Superior Room, 2 Double Beds, Ocean View

7.2 out of 10
Good
(10 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

A hotel room with a bed, a desk, a chair, a TV, and a door leading to a bathroom.

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

A beach view from a balcony with white wicker furniture and a clear blue sky.
Krystal Cancun All Inclusive
Zona Hotelera
  • Pool
  • Spa
  • Free parking
  • Free WiFi
7.8 out of 10, Good, 1,533 reviews
The price is $215
$265 total
includes taxes & fees
Dec 1 - Dec 2
Krystal Cancun All Inclusive
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About the neighborhood

Map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 km
  • Cancun Convention Center - 8 min walk - 0.7 km
  • Plaza Caracol Mall - 9 min walk - 0.8 km
  • Forum Beach - 9 min walk - 0.8 km
  • Caracol Beach - 11 min walk - 1.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 27 min drive
  • Tulum Intl. Airport (TQO) - 156 min drive

Restaurants

  • ‪Coco Bongo - ‬7 min walk
  • ‪Mandala - ‬6 min walk
  • ‪Hooters - ‬6 min walk
  • ‪Tradewinds - ‬2 min walk
  • ‪Vips - ‬4 min walk

About this property

Krystal Grand Cancun All Inclusive

  • At Krystal Grand Cancun All Inclusive, you can spend time at the beach enjoying beach umbrellas, beachside drinks, and sun loungers, plus you'll be just steps from Gaviota Azul Beach. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in hot stone massages, aromatherapy, and mani/pedis. Restaurante O (Buffet), one of 7 restaurants, serves breakfast and lunch. Other highlights include 5 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers love the helpful staff and beach location.

All inclusive details

  • All-inclusive room rates at Krystal Grand Cancun All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals, snacks, and beverages included
    • In-room minibar (all beverages included)

Activities and facilities/equipment

  • All land activities and use of recreational facilities and equipment are included.

Land activities

    • Fitness facilities
    • Kids club

Entertainment

    • Onsite entertainment and activities
    • Theme parties

At a glance

CHECK-IN
3:00pm
CHECK-OUT
12:00pm

Hotel size

    • 403 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Babysitting*
    • Free children's club

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free secured onsite self parking

Other information

    • Designated smoking areas (fines apply)

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Reviews

Krystal Grand Cancun All Inclusive Reviews

7.2

Good

8.0

Cleanliness

7.4

Amenities

7.8

Staff & service

7.0

Property conditions & facilities

Popular mentions

Room
Service staff
Beach
Food
Location
Restaurant
View
Air conditioning
Drinks
Elevator

Reviews

Verified review

10/10 Exceptional

This place is good for the older bracket people to enjoy and relax not a party place and that's what I was looking for
Verified review

10/10 Exceptional

the hotel was very clean, buffet was ok, but not entertaiment at all at nigh.
Verified review

10/10 Exceptional

First of all, the hotel was great the food was the best part everything was delicious! The staff were all friendly and always helpful; I have no complaints everything was excellent.
Verified review

10/10 Exceptional

It’s really clean, I really recommend this hotel the staff are really nice and helpful.
Verified review

8/10 Very good

Yes it was great spot amazing
Verified review

8/10 Very good

We enjoyed our stay. The buffet was okay, had plenty of options so you could find something to enjoy. Staff very friendly, but didn't like the upselling when we first checked in. We just wanted to get to our room after a long flight. Ayami was a great restaurant, and the hibachi experience is a must do! The pools were clean and the swim up bar was really fun.
Verified review

8/10 Very good

The staff were great!
Verified review

8/10 Very good

The staff was amazing…! The hotel is older but well maintained. The bar service at the pool was great (Thanks Osvaldo!!!) Sad thing, but not the hotel’s fault is sargassum at the beach was terrible, we spent all week at the pool. The buffet food could do a little better too… Overall is a great hotel and would be amazing when no sargassum.
Verified review

6/10 Good

The hotel was nice and in a great location close to the Strip. The staff was friendly and helpful throughout our stay. My only suggestion would be regarding the food. We ate at the buffet, and unfortunately, the food was not very good and did not meet our expectations. Other than that, we had a pleasant experience.
Verified review

4/10 Fair

Air conditioning didn’t work inside lobby or common area. So damn hot . Even restaurants was too hot to have food . Staff were friendly .
Verified review

4/10 Fair

The staff, food, and property suck. That’s it. No need for a lengthy review. The view and location and prime but not with the trade offs of fundamentals to an amazing trip which are amazing staff, great food, and a well kept property that reflects the price.
Verified review

8/10 Very good

The Service was great, the people taking care of our rooms were outstanding, respectful and very courteous.
Verified review

10/10 Exceptional

Food was amazing, customer service was top notch. Area had so many things to do! Love it and I’m going back!!
Verified review

6/10 Good

Bad service , rooms to old , no good ac ,
Verified review

8/10 Very good

Ocean view is top notch.
Verified review

8/10 Very good

Clean room and amenities are good The food can get better
Verified review

8/10 Very good

The rooms were amazing. Pool areas were awesome. The waiters at the beach and pool side were prompt and very friendly. The food was average
Verified review

10/10 Exceptional

beach view , good weather
Verified review

4/10 Fair

Property was ok, food and drink chooses weren't great! Waiters in dining area not attentive at all. Not helpful and not detailistic actually felt very ignored. Buffet food didn't look Fresh, just not what expected. Room sink wasn't working clogged. Frig in room never cold reported twice no one fixed. Room was somewhat cool not Cold! First day water came out black from sink had to run water. Pool bartenders wonderful!
Verified review

6/10 Good

The view from our balcony was amazing! We stayed for a week but we had a few inconveniences. When we arrived we checked in and they took about an hour. When we got to our room our luggage was not in the room yet. The elevators were awful. They had no ac and were so slow. They only had 3 functioning elevators and took so long. There was a point where we waited 15 minutes to get from floor 5 to the main lobby. Other than that the food was amazing, when I mean amazing everything was so delicious, we can’t complain about that! The all inclusive drinks were great as well!
Verified review

2/10 Poor

Hotel was super hot, getting into the elevator is like getting into a sauna! Food was terrible, not friendly to the non- pork eaters. Hotel room was fairly clean, at the beginning the room we got had an AC issue then we were moved to a different room, the hotel staff should’ve done better job in inspecting the rooms before handing them over to us Beach was nasty due to the seaweed issue accross all of Cancun mother nature
Verified review

10/10 Exceptional

Beach front. Loved the pool form party.
Verified review

4/10 Fair

The property was clean and okay overall, the staff was friendly, and the view was beautiful. However, the AC was not working in the common areas, and our rooms had a strong musty, humid smell. The elevators were either broken or extremely slow, with no AC inside. Since they were very small, the heat made them feel suffocating. The food and service at the Italian restaurant were disappointing, and despite calling as early as 7:00 a.m., we were never able to get a reservation at the Asian restaurant. A special shout out to Javier, the bartender at the swim up pool bar! He was wonderful and definitely one of the highlights of our stay. 🍹😊
Verified review

8/10 Very good

Clean, friendly staff, food was not that great, elevator is slow and small, too much wait time
Verified review

10/10 Exceptional

Staff were excellent. Very happy with the hotel and all the workers. I will definitely be coming back.