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Blue - A Modern Hotel, Ascend Hotel Collection

2.5 star property
Family-friendly hotel with water park, connected to the convention center, near Big E

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Photo gallery for Blue - A Modern Hotel, Ascend Hotel Collection

Desk, laptop workspace, blackout drapes, iron/ironing board
Exterior
Lobby
Interior
Dining
When you stay at Blue - A Modern Hotel, Ascend Hotel Collection, you'll be within a 10-minute drive of Big E and Eastern States Exposition. You can splash around at the water park, grab a bite to eat at the restaurant, or unwind with a drink at the bar/lounge. Other highlights include 2 coffee shops/cafes, an indoor pool, and an outdoor pool.

Reviews

5.8 out of 10

Popular amenities

  • Bar
  • Pool
  • Connecting rooms available
  • Gym
  • Laundry facilities
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool and outdoor pool
  • Water park
  • WiFi in the lobby
  • 24-hour fitness center
  • Waterslide
  • 2 coffee shops/cafes
  • 24-hour business center
  • Conference center
  • Meeting rooms
  • 24-hour front desk

For families (6)

  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities
The current price is $144
$164 total
includes taxes & fees
Sep 8 - Sep 9

Room options

Available filters for rooms
Showing 10 of 10 rooms

Suite, 1 King Bed, Accessible, Non Smoking (Efficiency)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
Coffee/tea maker
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Corner

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Superior Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
Coffee/tea maker
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible, Non Smoking (Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
Coffee/tea maker
  • Sleeps 4
  • 2 Double Beds

Suite, 1 King Bed, Non Smoking (Efficiency)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Roll-in Shower, Non Smoking

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Roll-in Shower, Non Smoking

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
Coffee/tea maker
  • Sleeps 4
  • 2 Double Beds
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About the neighborhood

Map
1080 Riverdale St, West Springfield, MA, 01089

What's nearby

  • Big E - 3 min drive - 2.5 km
  • Baystate Medical Center - 3 min drive - 3.6 km
  • MGM Springfield - 6 min drive - 7.1 km
  • Naismith Memorial Basketball Hall of Fame - 6 min drive - 7.4 km
  • Eastern States Exposition - 6 min drive - 6.4 km

Getting around

  • Westfield, MA (BAF-Barnes Municipal) - 28 min drive
  • Bradley Intl. Airport (BDL) - 32 min drive
  • Logan International Airport (BOS) - 103 min drive
  • Springfield Union Station - 12 min drive
  • Holyoke Station - 16 min drive

Restaurants

  • ‪Wood-N-Tap - ‬8 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Panera Bread - ‬9 min walk
  • ‪Rumbleseat - ‬5 min drive
  • ‪Starbucks - ‬2 min walk

About this property

Blue - A Modern Hotel, Ascend Hotel Collection

When you stay at Blue - A Modern Hotel, Ascend Hotel Collection, you'll be within a 10-minute drive of Big E and Eastern States Exposition. You can splash around at the water park, grab a bite to eat at the restaurant, or unwind with a drink at the bar/lounge. Other highlights include 2 coffee shops/cafes, an indoor pool, and an outdoor pool.

Languages

English

At a glance

DONE

Hotel size

    • 262 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Express check-out available
    • Minimum check-in age: 21
    • Check-out time is 11 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Up to 2 children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • WiFi in public areas*
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite RV/bus/truck parking (fees apply)
    • Wheelchair-accessible parking and van parking on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 2 coffee shops
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Water park access (surcharge)
  • Lifeguard on site

What to do

  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Built in 1974
  • ATM/banking
  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Television in common areas
  • 24-hour fitness center
  • An outdoor pool
  • An indoor pool
  • Water park access (surcharge)
  • Waterslide
  • Lockers available

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Closed captioned TV
  • Grab bar near toilet
  • Grab bar in shower
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site
  • Pool access ramp on site

Room amenities

Be entertained

  • 42-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Desk chair

Food and drink

  • Refrigerator (on request)
  • Microwave (on request)

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Restaurant dining guide

Fees & policies

Refundable deposits

  • Deposit: USD 150 per accommodation, per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Pool fee: USD 10.00 per person, per night

Optional extras

  • WiFi is available in public areas for an extra charge
  • There is a service fee of USD 40.00 per stay

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Thursday:
  • Bar/lounge
  • Dining venue(s)
  • Indoor pool
The following facilities are closed on Friday, Saturday, and Sunday:
  • Bar/lounge
  • Dining venue(s)

Children & extra beds

  • Rollaway beds are available for USD 20 per day

Pool, spa, & gym (if applicable)

  • Facility access costs USD 10.00 per person, per day
  • Pool access available from 4:00 PM to 7:00 PM
  • Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub, while guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Onsite parties or group events are strictly prohibited.
Long-term renters welcome.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
State tax ID - C0001113250
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Clarion Hotel West Springfield
Clarion West Springfield
Clarion Hotel Aqua Lagoon Waterpark West Springfield
Clarion Hotel Aqua Lagoon Waterpark
Clarion Aqua Lagoon Waterpark West Springfield
Clarion Aqua Lagoon Waterpark
Clarion Hotel & Aqua Lagoon Waterpark Hotel
Clarion Hotel & Aqua Lagoon Waterpark West Springfield
Clarion Hotel & Aqua Lagoon Waterpark Hotel West Springfield

Frequently asked questions

Does Blue - A Modern Hotel, Ascend Hotel Collection offer free cancellation for a full refund?

Yes, Blue - A Modern Hotel, Ascend Hotel Collection does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Blue - A Modern Hotel, Ascend Hotel Collection?

Yes, there's an indoor pool and an outdoor pool. Guests have pool access from 4:00 PM to 7:00 PM.

Are pets allowed at Blue - A Modern Hotel, Ascend Hotel Collection?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Blue - A Modern Hotel, Ascend Hotel Collection?

Yes, there's free self parking. RV/bus/truck parking is available.

What are the check-in and check-out times at Blue - A Modern Hotel, Ascend Hotel Collection?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11 AM. Express check-out and contactless check-out are available.

Is there an onsite casino at Blue - A Modern Hotel, Ascend Hotel Collection?

No, this hotel doesn't have a casino, but MGM Springfield (6-min drive) is nearby.

What is there to do at Blue - A Modern Hotel, Ascend Hotel Collection and nearby?

Have fun with nearby activities such as hiking and practice your swing at the nearby golf course. Additional recreation nearby includes casino gaming. Enjoy a swim in the indoor and outdoor pools after a day out and about. Blue - A Modern Hotel, Ascend Hotel Collection also has a waterslide and a 24-hour fitness center.

Are there restaurants at or near Blue - A Modern Hotel, Ascend Hotel Collection?

Yes, there's an onsite restaurant.

What's the area around Blue - A Modern Hotel, Ascend Hotel Collection like?

Blue - A Modern Hotel, Ascend Hotel Collection is located on the West Springfield Strip, a short 14-minute walk from Olympia Ice Center and 9 minutes' walk from Q Pin 2's.

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Blue - A Modern Hotel, Ascend Hotel Collection Reviews

Reviews

5.8

6.4/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Popular mentions

Room
Water park
Building
Breakfast
Service staff
Bathroom
Children
Water
Bed
Restaurant

Reviews

2/10 Terrible

The water park was very nice bit the overall hotel experience was not.
Samuel, 1-night trip

4/10 Poor

Needs a renovation

The hotel is in need of a renovation. Wall paper peeling, carpet dirty dust all over the room and bathroom was also dirty
Wanda, 1-night trip

6/10 Okay

Okay Stay

The staff were very friendly. The “breakfast” is a grab-bag option of muffins, granola bars, juice, not a real breakfast bar. We stayed during a day when the water park is not open, make sure you check the water park days if that’s what your going for. The entire building had signs of moisture and light mold due to the water park being indoors. The stay was fine overall.
Rosario, 1-night trip

6/10 Okay

Needs a general renovation and upgrade- in some places the hallway was potent with cigarette smoke and the carpet in the hallway needed to be cleaned. The room was clean with clean sheets and that was good because I was concerned on the walk to the room it may not have been as nice as it was based on the rest of the building’s appearance.
Damian, 1-night trip

4/10 Poor

This property did not match the description at all. Our room was dirty and had to be switched. However, the staff were understanding and helpful
Helaina, 1-night trip

6/10 Okay

Nothing
Noah, 1-night trip

6/10 Okay

Room 241

Water park was closed, and was told "its on expedia.com" by the manager... (it WAS NOT posted) Room stunk of previous smokers No TV Shower curain rod was bent, so had to make adjustments to close shower curtain
Matthew, 1-night trip

2/10 Terrible

They will double charge you to check and they don’t care if you do pay at hotel they will take your full amount for rooms hours prior to being able to check in and place a hold on your money and then make you pay again for the room absolutely ruined my weekend
John, 1-night trip

4/10 Poor

What i didn’t like! Pool was dirty taste very salty. The walls were green probably from algae. The hours should b all day. The guest should not be charged to go in the pool. Breakfast should be served just like is advertised or it should be explained when booking if there is breakfast or if there is not. Everything else was good
desiree, 2-night trip

4/10 Poor

The whole building had a strange odor, which was worse in the room. The pillows were flimsy, the check in took far too long, and one of the staff was wandering the lobby playing music very loud on their phone. Got a soda from the soda machine, selected Diet Coke, but got a ginger ale, and it was warm. The only route to our room from the lobby was through the now defunct “water park” which was an eye sore.
MICHELLE, 1-night trip

4/10 Poor

Overall my stay there was ok. The website shows this great water park and the rooms look good. They have a lot of signs outside in the property saying they are not responsible if your car gets stolen, the water park even though you are a guest, you need to pay to go into the water park. They do let non-guest go in as well. The shower's water pressure was not good, the tv was small and would turn on by itself. Walls are thin, the outside door to the building does not lock. A bad smell was in the hallways, and trash was not taken out from the hallways. They dont do turn down service until you leave.
Jesus, 3-night trip

2/10 Terrible

Very poor

Outside of motel was a mess garbage cigarette butts lawn not mowed. Inside of found a pot joint in the middle of the floor, could smell pot in the hallways and seeping into our room, first time a pool was not included in the price but had to be paid in cash only, pool hours were very inconvenient, no restaurant as advertised, need I go on will not ever stay there again and advising people not too
Robyn, 1-night trip

2/10 Terrible

I have requested a full refund from the hotel because there were cockroaches in our room. They are refusing refund because we paid through expedia and claiming it was a cricket. I have photographoc proof that it was in fact a cockroach. There was a homeless man that harrassed us as we were leaving early becasue of the cockroaches. Is there anyway you can hel getus a refund from thos terrible experience
Grace, 2-night trip

2/10 Terrible

This was the worse stay ever. My daughter had a room with my grandkids and I had another with my wife, daughter, and grandson. Dirty bathroom, no manager on site, no WiFi, everything closed when it states otherwise on line. No breakfast buffet either. They suck all the way around. I checked out a day early because I wasn’t gonna go they a miserable time and no refund back from the place or Expedia. Do t waste you money. Too much $ to be stuck in your room all day n night. They get 100 - 0’s from me.
Gedeon, 2-night trip

4/10 Poor

Terrible disappointing experience

Over priced for such a mediocre stay. Pool hours are not catered to people who actually stay at hotel rather to those who purchase guest passes to use pool. The water in the bathroom/shower didn’t get hot, the walls were crumbling, and the floor had not been vacuumed. Our second night our room’s cable went out (not the biggest issue but still annoying) and all the lights in the halls and stairwells went out and stayed out for the rest of the night. We were especially disappointed with the “breakfast” that was supposed to be included with our stay which only consisted of tiny bags of dry cereal, apples, and small muffins. Overall very disappointed with our stay and most definitely would not recommend this hotel to anyone.
Regina, 1-night trip

2/10 Terrible

It took 15 mins just for someone to be at the front desk, got to room and it was so hot a/c would not turn on and temperature was stuck at 78°. Tried contacting expedia immediately but because “front desk was closed” i couldnt get a refund and go to different hotel. I had to wait another 15 mins for someone at front desk to help with a/c. Tv was only allowed one channel. Garbage’s were overflown out front and it wasnt very clean or appealing. Then in the morning the cleaning person walked in without knocking at 10am an hour before checkout. We were so upset. One of the worst experiences ive ever had
Alex, 1-night trip

2/10 Terrible

Avoid the Clarion

I checked in with my family and within 10 minutes checked out. The person behind the desk made it a point of stating “Marijuana smoking in the building was forbidden.” I’m sorry what??? So we proceeded to go to our room only to be hit with the smell of pot as we entered the side door (a stairwell entrance). The room smelled heavily of harsh cleaning chemicals. The thumping of music they the walls was intense and the kids running down the halls ( even after the water park was closed). Was too much. We left without a refund ( I tried to call Hotels.com for about an hour to see if there was any chance to refund my money to no avail as their system never could recognize my reservation number.) drove down the stree to the Courtyard Marriott where it was clean and the front desk to be nice discounted our stay once I mentioned we had booked a stay at the Clarion. We even decided to stay another night as it was too nice not to leave and rush home after going to Six Flags. By the way my reaction to Six Flags was… Meh?
Eric, 1-night trip

6/10 Okay

Allison, 2-night trip

4/10 Poor

Thumbs down!

The place had no elevator. We had to drag our luggage up two flights of stairs. It took a half an hour to check in two rooms. Totally inefficient and annoying. The place was dirty and aged. I would not recommend this hotel.
Elizabeth, 1-night trip

10/10 Excellent

Robert, 1-night trip

2/10 Terrible

property is in terrible condition, brickwork crumbling, carpets dirty and old, washroom only partially painted = overall the building is very old and dirty - horrible - did not feel safe - would never stay there again
vytautas, 1-night trip

2/10 Terrible

This hotel stated they jad a pool. The pool is only open from Friday at 4pm thru the weekend. I planned on using the pool and could not. They stated there was a restaurant ? It was closed. The outside of the hotel was very un kept and the inside was not much better. The manager would not work withe either to discount my stay...
charlaina M, 1-night trip

6/10 Okay

Inconvenience

They don’t state the pool is closed on certain days & that was the main reason for my family booking this trip at this location
Dawn, 2-night trip

6/10 Okay

Choi Yui, 1-night trip

8/10 Good

Lagoon and water park

It was a good stay. Staff was friendly, room was clean and comfortable. The only thing that I didn't like was that I booked through hotels.com and the third party didn't know that the water park is only open on the weekend. I planned my stay there because of the pool. It being so hot out I wanted a place with the pool so the 3 kids could cool down. Other than that everything was good. Also it just says free breakfast, it was a continental breakfast, bagels and danishes. I always like to know this ahead of time because my two filters were a place with a pool and breakfast. Usually places will say continental breakfast so that the customer knows.
Anaisa, 2-night trip