Best Western Plus Ottawa Downtown Suites

Property class: 2.5
City-center hotel within easy reach of Byward Market Square

Choose dates to view prices

When you stay at Best Western Plus Ottawa Downtown Suites, you'll be just a 5-minute drive from Rideau Canal and National Arts Centre. Guests can enjoy the fitness center or take advantage of nearby hiking/biking trails. Other highlights include a sauna, a terrace, and a garden. The property is just a short walk to public transportation: Parliament Station is 14 minutes away.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Free WiFi
  • Air conditioning
  • Gym
  • Laundry facilities
  • Non-smoking

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About the neighborhood

Map
377 O'Connor St, Ottawa, ON, K2P2M2

What's nearby

  • Elgin Street - 2 min walk - 0.2 km
  • Canadian Museum of Nature - 2 min walk - 0.2 km
  • Bank Street Promenade - 3 min walk - 0.3 km
  • Rideau Canal - 5 min walk - 0.5 km
  • University of Ottawa - 12 min walk - 1.0 km

Getting around

  • Ottawa International Airport (YOW) - 17 min drive
  • Ottawa, ON (XDS-Ottawa Train Station) - 8 min drive
  • Ottawa Station - 8 min drive
  • Ottawa Fallowfield Station - 23 min drive
  • Parliament Station - 14 min walk
  • UOttawa Station - 18 min walk
  • Lyon Station - 20 min walk

Restaurants

  • ‪Lieutenant's Pump - ‬5 min walk
  • ‪City Goose - ‬4 min walk
  • ‪Pizza Nerds - ‬4 min walk
  • ‪Elgin Street Diner - ‬4 min walk
  • ‪Happy Goat Coffee Co - ‬6 min walk

About this property

Best Western Plus Ottawa Downtown Suites

  • When you stay at Best Western Plus Ottawa Downtown Suites, you'll be just a 5-minute drive from Rideau Canal and National Arts Centre. Guests can enjoy the fitness center or take advantage of nearby hiking/biking trails. Other highlights include a sauna, a terrace, and a garden. The property is just a short walk to public transportation: Parliament Station is 14 minutes away.

At a glance

Hotel size

    • 123 rooms
    • Arranged over 8 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Express check-out available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 4 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Onsite self parking (CAD 27.06 per night; includes in/out privileges)
    • Wheelchair-accessible parking on site

Other information

    • Smoke-free property

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Reviews

Best Western Plus Ottawa Downtown Suites Reviews

9.0

Wonderful

9.2

Cleanliness

8.8

Location

9.4

Staff & service

9.0

Property conditions & facilities

Reviews

Verified review

10/10 Exceptional

It was very clean and staff were accommodating. Parking was convenient
Verified review

8/10 Very good

No complaints had a safe and nice time. Room was good
Verified review

10/10 Exceptional

Marvelous

Extremely clean
Verified review

10/10 Exceptional

Hotel was clean good service spacious room close to everything
Verified review

10/10 Exceptional

All clean, nice room. Bed comfortable, great service.
Verified review

10/10 Exceptional

good
Verified review

8/10 Very good

Bathroom door knob was faulty. If you close it once from outside you cannot open it. Refrigerator had a coil which can hurt someone.
Verified review

8/10 Very good

Happy face.

Fabulous check-in. Super friendly staff. Garage was small, but well kept. I'd like to see low-flush toilets.
Verified review

10/10 Exceptional

Perfect spot. Clean and well maintained. Friendly staff. Rooms are spacious and kitchenette is a nice feature. Location is close to walk to everything. Would stay here again for sure!
Verified review

8/10 Very good

Overall a good choice for the price

Rooms are fine, clean, average size, well equipped. Service and breakfast was very limited due to covid. Air conditioning very loud. Halls needed some vacuuming Location is good but not within walking distance from main down town
Verified review

10/10 Exceptional

Absolutely amazing stay. Great location! Great staff!! Definitely would come back again! They were accommodating to my babies and their needs of having a infant bed and let me borrow their high chair !! It was nice considering Covid and restrictions ! However my only slight disappointment was the breakfast. I was under the impression would be breakfast that we could pick from however was prepacked however handy(I understand for Covid safety) just for two infants was not ideal so we went out for breakfast instead ! Not a deal breaker but just to be pointed out ! Besides that everything was absolutely perfect and definitely will be coming back again !! We loved it so much we arranged to stay an extra day with hotel !! Definitely highly recommend
Verified review

10/10 Exceptional

Excellent property but not sure why some guest were allowed to check in without face masks/shields.
Verified review

2/10 Poor

Stranded with kids

When I came with the kids into the hotel ready to check-in at 10:30 pm I was informed that even though we can pay for the stay with debit the security deposit must be with an active credit card on site. The person at the front desk being unable to help because she was not authorized to take the security deposit from debit, nor cash. We got stranded with no rooms or a place to stay. We eventually found a place that we could stay at the excepted cash for the security deposit. Before you stay make sure you have a valid Credit card for the security deposit or anything like the extra parking fee.
Verified review

8/10 Very good

Observed all pandemic rules. Clean and comfortable.
Verified review

4/10 Fair

The property was ok. I was not that pleased the VIP perk was half price for parking. At $ 13 a per day even after the VIP discount is not much of a bargain. I also realized housekeeping wasn't offered due to COVID, but it seemed whoever cleaned it before I came in didn't do a very good job. I noticed a raisin right underneath the bed which was disappointing.
Verified review

10/10 Exceptional

Great spot! Very clean room. Loved the little kitchenette.
Verified review

10/10 Exceptional

Laege suit, kitchen with plates, cutlery, fridge, microwave, 2 TVs, large bathroom with a tub, good location
Verified review

10/10 Exceptional

Close to all restaurants

Due to Covid-19, we didn't expect much. We know there will be a social distancing & we know that our breakfast will be on the go. But I am glad that the front desk advise us to call them if we need something like new towels, soap, etc, and someone will bring it over to our room (however they will leave it in front of your door with the stuff on the plastic bag, so pay attention with the knock as sometimes you won't be able to hear it). You can call them too if you want to deliver your breakfast over to your room. Service? Excellent. There's also another thing that we love about the area...there are a lots of restaurants nearby. The area is very quiet & we were able to sleep well. We were glad that we chose this hotel even if it is a 20 minutes walk to Parliament Hill. Overall, we had a excellent stay.
Verified review

10/10 Exceptional

Good location, courteous staff, nice and clean room. Will recommend to others.
Verified review

10/10 Exceptional

Clean, good services, well located, free parking around this hôtel
Verified review

10/10 Exceptional

The hotel and room were very clean and quiet. The location is great and close to many stores and restaurants along Bank Street, and walking distance to attractions. The staff was friendly and welcoming. I would stay here again.
Verified review

10/10 Exceptional

Super friendly staff. Comfortable bed! Except paying parking fee, everything was good!
Verified review

6/10 Good

Ils sont super gentils ils nous ont laissé une salle pour nos velos L’hôtel est vieillissant et pas super bien situé
Verified review

8/10 Very good

It was a pleasant stay. Room was a bit dusty but good overall.
Verified review

10/10 Exceptional

Thumbs up to the excellent 'Service' - the hotel pre-arranged accessible items such as bath chair and raise toilet seat for my senior parents. The room we were in was comfortable and clean.