2/10 Mediocre
29 de mayo de 2025
It was a nightmare from start to finish. My company was going to pay for my stay so I used their credit card and took a picture of myself and I.D. I get an email stating they needed more info and advised it wasy my company card so then my boss had to jump through hoops to get it on the card. My flight was delayed twice so I wasn't able to check in on time. I finally made it in the next day, but two digits on the keypad weren't working so I had to call and couldn't get a hold of anyone for 20 minutes while I stood outside in the rain trying to get a hold of someone. I finally get someone and get into the hotel only to be hung up on and I couldn't get up to my hotel room, so I had to go back out to rekey my code to get into the elevator. I was on hold for 40 minutes, in which time I said "screw it", I'm going to work and I'll book a different hotel. The customer service for this hotel was horrible, the staff was unhelpful and difficult to get a hold of. I would never use this hotel again or recommend it to anyone.
Rebecca
Rebecca, viaje de negocios de 3 noches
Opinión verificada de un huésped de Hoteles.com
