I thought I had booked the hotel for 2 nights, so I mentioned I would be picking up a service dog the next day to have 3 service dogs in one room. They REFUSED to check us in and were about to cancel our reservation we had set a couple months in advance. Once we cleared up we would technically only have 2 service dogs in the room, they tried to CHARGE for the service dogs, which is ILLEGAL. We had to argue with this employee who said they would NOT call the owner or manager. IN ADDITION, we SPECIFICALLY booked the hotel room with the jacuzzi bathtub, however, once we actually arrived, that's when they decided to tell us that the bathtub had not been working for 2 WEEKS. They did NOT bother to call us in advance, this was literally the ONLY reason I chose this hotel was for the bathtub. They downgraded us to a regular room with a small bathtub at least, but there was NO STOPPER for the tub so I literally could not take a bath. When going into the room, there was SIGNIFICANT damage from animals obvious in the room. Chewed furniture, pawed at floorboards, a dead cockroach smashed against the wall, a spider in the top right corner of the sink ceiling, USED shampoo bottle on the counter, BABY COCKROACH on the counter, STICKY stuff on the floor in front of the mini fridge, a used food lid on the floor tucked behind the mattress on the floor, only ONE working lamp, the second lamp was broken and the other lamp didn't have a plug connected to it, and a BROKEN AC unit so it was HOT.