Unfortunately, our stay ended before it began. Shortly after arriving, the power went out, leaving us without air conditioning during extremely hot weather. We also found a broken window and towels that were visibly worn and faded, and not soft or comfortable to use. The property also did not appear as it was represented in the online photos, which gave a very different impression from what we experienced upon arrival.
We did not feel comfortable staying and had to book another hotel at significant additional cost.
What disappointed us most was how our concerns were handled. Instead of feeling acknowledged or met with empathy, we received lengthy text responses that focused more on defending the situation than understanding our experience.
I am sharing our experience so other travelers can make an informed decision.