Disastrous experience.
Was travelling for work and arriving late Sunday night but booked this location as they advertised no check in limits.
I was told I would receive check in instructions in case the front desk was closed (which unless you’re arriving before 5pm on a week day it will be) but nothing arrived.
I spent Friday - Sunday night trying to contact anyone at the venue to get help as I didn’t want to drive 160 miles and arrive without being able to get entry. I got through to their ‘urgent’ care line 3 times and left 3 messages (with a real person) that was passed on with an urgent reply needed. Nothing heard back.
Ended up arriving at 11.30pm and not a staff member or instruction to sight. Walked around the desolate site for about 45 minutes whilst explaining to their emergency out of hours staff that I needed to get into a room and they just told me nothing could
Be done and they couldn’t help.
Eventually, after almost an hour, I walked down to where the rooms were situated (they are completely away from the reception) and in an unlit corner, on an A6 piece of paper, was a mobile number I could call.
Thank god for the security guard who let me in eventually.
For £150+ a night, I would have expected to be able to contact the venue by call, email, message, etc in the 72 hours I was trying. Especially when they are the ones who failed to give me any details of what to do to check in.
This isn’t a hotel nor should be advertised as one.
