Aparthotel

Heaven Hotel

Property class: 3
Aparthotel with outdoor pool, near El Camaleón Mayakoba Golf Course

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Heaven Hotel puts you within a 10-minute drive of Quinta Avenida and El Camaleón Mayakoba Golf Course. An outdoor pool and a children's pool are other highlights, and apartments offer conveniences like kitchens and washers/dryers. Fellow travelers love the helpful staff.

Reviews

9.6 out of 10, Loved by guests
Top-rated by travelers

Popular amenities

  • Kitchen
  • Laundry facilities
  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Main amenities (11)

  • 20 smoke-free apartments
  • Daily housekeeping
  • Outdoor pool
  • Children's pool
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Communal living room
  • Front-desk safe
  • Self-serve laundry
  • Concierge services

Feel at home (6)

  • Children's pool
  • 2 bedrooms
  • Kitchen
  • Private bathroom
  • Separate dining area
  • Television

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Apartment, 2 Bedrooms

A modern kitchen with wooden cabinets, a stainless steel refrigerator, a microwave, a sink, and a countertop with a toaster and water bottles.

Apartment, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Family Apartment

A modern kitchen with wooden cabinets, a stainless steel refrigerator, a microwave, a sink, and a countertop with a toaster and water bottles.

Family Apartment

  • 2 bedrooms
  • Sleeps 3
  • 2 Queen Beds

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About the neighborhood

Map
Av. Xcalacoco Manzana 022 Lote 55-1, Predio Los Matorrales, Playa del Carmen, QROO, 77710

What's nearby

  • Gran Coyote Golf - 4 min drive - 2.1 km
  • Playa Xcalacoco - 4 min drive - 2.1 km
  • Quinta Avenida - 11 min drive - 7.4 km
  • Playa del Carmen Main Beach - 12 min drive - 7.8 km
  • Xcaret Eco Theme Park - 24 min drive - 17.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive
  • Tulum Intl. Airport (TQO) - 103 min drive
  • Cozumel Intl. Airport (CZM) - 13.2 miles/21.3 km

Restaurants

  • ‪Amaranto - ‬4 min drive
  • ‪Alberca - Pool - ‬4 min drive
  • ‪La Locanda - ‬10 min walk
  • ‪Buffet Riviera - ‬20 min walk
  • ‪Marley Coffee - ‬2 min drive

About this property

Heaven Hotel

  • Heaven Hotel puts you within a 10-minute drive of Quinta Avenida and El Camaleón Mayakoba Golf Course. An outdoor pool and a children's pool are other highlights, and apartments offer conveniences like kitchens and washers/dryers. Fellow travelers love the helpful staff.

At a glance

CHECK-IN
3:00pm
CHECK-OUT
12:00pm

Property size

    • 20 apartments

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: noon
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Onsite parking available only on request
    • Wheelchair-accessible parking and van parking on site
    • Onsite parking includes off-street options

Other information

    • Smoke-free property

Property amenities

Pool/Spa

  • Outdoor pool
  • Sun loungers
  • Umbrellas

Internet

  • Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Family friendly

  • Children's pool

Kitchen

  • Refrigerator (full size)
  • Microwave
  • Toaster
  • Cookware/dishes/utensils

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Rainfall showerhead
  • Shampoo
  • Towels provided
  • Toilet paper
  • Hair dryer
  • Soap

Living spaces

  • Dining room

Entertainment

  • 40-inch Smart TV with digital service

Outdoor areas

  • Balcony
  • Terrace
  • Outdoor furniture

Laundry

  • Washer/dryer
  • Laundry facilities

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Daily housekeeping
  • Safe
  • Window screens
  • Iron/ironing board
  • Blackout drapes/curtains
  • Safe at front desk
  • Wet bar
  • Mosquito nets
  • 24-hour front desk

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit

General

  • 20 rooms

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

Pets

  • Service animals exempt from fees

Parking

  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated there is a smoke detector on the property.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
This property is professionally cleaned.
Property Registration Number 117096

Also known as

Heaven Hotel Aparthotel
Heaven Hotel Playa del Carmen
Heaven Hotel Aparthotel Playa del Carmen

Frequently asked questions

Does Heaven Hotel offer free cancellation for a full refund?

Yes, Heaven Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Heaven Hotel?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Heaven Hotel?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Heaven Hotel?

Yes. Onsite parking includes off-street options.

What are the check-in and check-out times at Heaven Hotel?

Check-in start time: 3:00 PM; Check-in end time: noon. Check-out time is noon.

What is there to do at Heaven Hotel and nearby?

Heaven Hotel has an outdoor pool.

Does Heaven Hotel have a kitchen or kitchenette?

Yes, there is a kitchen which also includes a toaster, cookware, and a refrigerator.

Does Heaven Hotel have any outdoor private spaces?

Yes, each apartment features a balcony.

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Reviews

Heaven Hotel Reviews

9.6

Exceptional

9.8

Cleanliness

9.4

Amenities

9.8

Property conditions & facilities

Guest review summary

What guests liked

  • Onsite parking was convenient and safe, with some rooms even having parking right below. (6 reviews)
  • The pool was clean and a great place for kids to enjoy. (5 reviews)
  • The hotel is conveniently located just a 5-minute drive from the beach. (5 reviews)
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Popular mentions

Room
Beach
Family friendly
Location

Reviews

Verified review

10/10 Exceptional

Staff was very friendly and rooms were clean and spacious. Location was great for us.
Verified review

10/10 Exceptional

Nice place to stay with family. Nearby restaurants and beaches
Verified review

10/10 Exceptional

Stayed at the hotel for three nights with my family of five, service was awesome and also the rooms were clean. Loved the place and we will choose this hotel for all our stays whenever we visit Cancun
Verified review

10/10 Exceptional

The room was attractive, clean, comfortable, the reception was always staffed, we made in room and also walked to coffee and a yummy taco restaurant. We would visit again if we get the chance!
Verified review

8/10 Very good

Good place safety and friendly
Verified review

10/10 Exceptional

Had a great stay, the staff were helpful and kind and the place was clean and quiet. Great place for families, and those looking for a quiet place to stay away from the loud busy downtown playa del Carmen. There is a beach not far down the road too, and the pool is nice.
Verified review

10/10 Exceptional

Our stay was great—staff was friendly and helpful, the property was quiet and well-maintained and our apartment was spacious. We’d definitely come back again!
Verified review

10/10 Exceptional

My stay here was great! Plenty of places to eat within walking distance, and Xcalacoco beach is only about a 20 minute walk. Very quiet and clean.
Verified review

10/10 Exceptional

Love to stay there again

It was a wonderful place to stay. We feel safe and the staff were very nice. It was quite and next two big resorts. We stayed there five days and use the kitchen to cook our food.
Verified review

10/10 Exceptional

A gem of a hotel with friendly staff. Only downside was you needed a car as it was quite a ways from Playa.
Verified review

10/10 Exceptional

There's restaurants, organic food store, lots of places to walk to and most the staff here are wonderful, polite and apartment is large, recommended by me
Verified review

10/10 Exceptional

Heaven Hotel was perfect for a night’s stay before the airport. It was clean, comfortable, BIG, had a pool, and could park right below the room. It also felt very safe and was in a quiet area.
Verified review

10/10 Exceptional

Great location near Mayakoba Golf. Huge, wrll appointed 2 Br 2ba apt for around 70 usd per night. Nice pool, lounge areas. No restaurant but many options close by. Also, just 5 min drive to beach.
Verified review

10/10 Exceptional

Very good value

Rooms were very clean and modern and hotel is in a quiet, yet convenient location with a convenience store and a few restaurants across the street.
Verified review

10/10 Exceptional

Nice place to stay

Great hotel, staff is friendly. Good location. Quiet. Hotel is new and clean. Highly recommend it
Verified review

10/10 Exceptional

Love it very comfortable for the kids
Verified review

10/10 Exceptional

When we arrived at the front desk the young lady was very friendly and has good customer services. The rooms are very nice and walkable to restaurants and 7 eleven cross the street.
Verified review

10/10 Exceptional

Best place to stay when you want to go in tours. Awesome, clean and practical.
Verified review

10/10 Exceptional

This hotel is best for families 5 mnts drive to one of best beaches also grocery stores It’s 13 mnts from playa del Carmen employees very very kind kitchen good for breakfast and nice beds . I like the location it’s in the medle of all ateactions and cities to visit 30 to 45 mnts to. All Tulum cancun and all small cities . The best was the whasher/dryer on the apartment . I ll go back again next time
Verified review

10/10 Exceptional

Very close to a store and restaurants. If you need a ni to crash with your family or just yourself ?mthis is the perfect place. If you want to stay longer not a problem. This location is perfect to a beach.
Verified review

8/10 Very good

The property is 15 minutes from 5ta Avenida and far from all the activities. Not within walking distant to all the shops and restaurants. Staff was friendly and accommodating. Rooms were clean, however, the sheets were stained. Comfortable overall. 7/11 conveniently located around the corner.
Verified review

10/10 Exceptional

This property is newer, very clean, great staff, beautiful pool, spacious parking, and the rooms are big, tons of natural light, blackout curtains, plenty of closet space, 2B/2B, big kitchen, tvs in every room, gorgeous living room, and washer/dryer! You can’t beat the price for this value. Also all the amenities you need on the same block (pharmacy, medical, food, convenience store, barber, swimwear, and more. Would highly recommend!
Verified review

8/10 Very good

Very clean and quiet. Loved having a kitchen and washer/dryer. Elevator wasn’t working and it was a bit difficult with a child and stroller. You need a car as this location is far from the center of town. Only walked to 7 eleven, taco restaurant and pizzeria across the street. Caribe shuttle express came through and was our go to for transportation.
Verified review

8/10 Very good

The property was in an easy location to find safe parking was right at kerbside and very safe. The only challenge we had was the Front Desk staff did not speak English, and the only other complaint we may have would be the beds are extremely hard if you’re there for aThe property was in a easy location to find safe parking was right at kerbside and very safe. The only challenge we had was the Front Desk staff did not speak English, and the only other complaint we may have would be the beds are extremely hard if you’re there for a long stay, I think they need to upgrade their mattresses.
Verified review

4/10 Fair

The property is nice and in a good location, but it needs better maintenance. The elevator is out of service and the hotel was not accessible. we were traveling with an elderly woman and being here was difficult for her. The sheets were ill fitted for the beds, they were too small.