2/10 Poor
Sep 9, 2020
No Contact/Reception
Upon arrival at the property at 4pm, for an hour I could not contact the owner/operator with the mobile phone number as provided.
I called Hotels.com help line and they also said they could not contact the owner/operator. As I have to change (after travelling half a day )to go for a dinner appointment. I cannot wait anymore and look for alternative accommodation. Would appreciate Hotels.com refund me the amount paid and also prevent similar event from happening again.
Thiam Kin
Thiam Kin, 2-night trip