Extremely Disappointing Experience at Origen Restaurant – Dishonesty and Lack of Professionalism
We are currently staying at Hotel AF Pesquera in Peñafiel, and unfortunately, we experienced a very disappointing and unacceptable situation at the hotel’s restaurant, Origen.
When we initially approached the restaurant for dinner, we noticed that only three tables were occupied, while the rest of the dining room was completely empty. We requested a table, but a staff member named Wilson informed us that the restaurant was fully booked, explaining that two additional rounds of guests were expected at 9:00 PM and 9:30 PM.
We accepted his explanation and left. However, since we were staying at the hotel, we decided to return at 10:05 PM to see whether the restaurant had actually filled up.
To our surprise, the exact same three tables were still occupied, and not a single additional table had been seated. We even took a photograph documenting the situation.
We waited to speak with Wilson, the same employee who had assured us that the restaurant would be completely full. While he was serving one of the tables, he noticed us and suddenly disappeared through a back door without offering any explanation.
Another waiter, Kevin, subsequently approached us and apologized, acknowledging that the original explanation had not been truthful. He explained that the actual reason they could not accommodate us was a staffing shortage caused by a strike taking place in the country.
What makes