Hampton Inn & Suites Memphis-Shady Grove

The property was easy to find and the staff was very nice. Enjoyed our stay.

Because I booked through a secondary company I was bumped from the type of room I booked because of overbooking. The front desk clerk basically just said, “I just work here”. It was not a last minute booking...we had been booked for weeks.

It was all wonderful with the small exception of the breakfast area being so busy in the morning the small staff couldn't keep up with the restock or the cleaning in between diners. The tables were dirty and the items i was looking for like butter, and syrup were out and had to wait for restock at which point my waffles were cold. Ewww. So, couldn't really take advantage of the breakfast. But, oh well.

Best customer service I have experienced at any hotel in Memphis. Employees go above and beyond.

Great location, very neat and clean, friendly, helpful staff. Room was spotless and smelled good. For just one night, it was a great experience.

Room need better coffee pots

The amount we pay is equivalent to a high rated hotel. The amount is not worth with the place😌😒😞

I booked this hotel because they have a king suite. On the day of my arrival they called to tell me they had to move me to a hotel room due to maintenance. The first person I dealt with "JOURDAE" was the rudest person I have ever dealt with at a hotel. I then spoke to the manager who made it clear that I was being moved because I had booked through a "third party site" and that gives her the right to change my reservation at any time.I have never had this happen before so I do not know if this is common or true but she did it. Also, they charged me the full price of the original reservation. If you really are looking for a nice hotel with 2 rooms and full size appliances go to the ES Sonesta right across the road and you will get what you booked for less money.

A great location that was clean. Room was clean. Breakfast was fresh and delicious! The ENTIRE staff was very welcoming and friendly!