Not a good check-in experience when being 10000km away from home. This is no in-person check-in on site, which could be fine if the communication from the hotel was adequate in the first place.
When I booked, I received a Korean-only message telling me that at 3pm on my day of arrival, I would be getting a new communication with the necessary steps to self check-in. I never received it, I tried texting back the hotel in my chat with them, but nothing came back.
Arriving the hotel address, there are no mention of World State anywhere, only Sunrise Hotel is written on the building. Getting to the counter, the sunrise’s employee told me that I was at the right place, but that they couldn’t do anything. Looks like both hotel share the same building. So I called the hotel, and was greeted with an employee that had trouble with English… but still he managed to gave me my room number, and my door’s password… which was kind of a simple one for a kid to test it out.
I never got texted back be the hotel staff to make sure everything was fine.
The room was fine, the bed’s sheets had some stains on it, but otherwise it was fine.
In the end, it feels like a company that bought some rooms from the Sunrise hotel chain, and operated them without too much experience, or with carelessness. When travelling, I don’t want to ask myself if I’m going to be able to sleep in a bed or not, I want to be secured by the hotel hosting me.