The hotel was amazing considering it was built in the 1400's. The staff was very nice. The room was decent although the bed was a little too soft for me. The welcome drink of 50% off was a nice surprise. The walls were a little thin, and someone above me was clomping around. The biggest problem that I had was the bed bugs. I got bitten the first night but wasn't sure exactly what was going on. The second night left no doubt. I went down to reception to ask for another room, but they were fully booked. My friend and I had to stay up all night and pay extra to catch an earlier train, ruining our day out in Salisbury. In the morning, the woman at reception said that they would be refunding my money. I hope that everything gets straightened out as, in general, it's a nice place to stay.