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Hotel Lagoon

Property class: 3
Santa Elena hotel with outdoor pool and restaurant

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Hotel Lagoon is a great choice for a stay in Santa Elena. Guests can splash around at the outdoor pool or grab a bite to eat at the restaurant. Other features include a terrace and a garden.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet friendly
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Outdoor pool
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Garden
  • Laundry service
  • Self-serve laundry
  • Picnic area
  • Free newspapers in the lobby

Feel at home (6)

  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Habitación Sencilla, 1 cama matrimonial, vista al jardín

Habitación Sencilla, 1 cama matrimonial, vista al jardín | WiFi (free), individually decorated, individually furnished, bed sheets

Habitación Sencilla, 1 cama matrimonial, vista al jardín

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Family Quadruple Room, Lagoon View

Family Quadruple Room, Lagoon View | WiFi (free), individually decorated, individually furnished, bed sheets

Family Quadruple Room, Lagoon View

9.4 out of 10
Exceptional
(3 reviews)
  • Lagoon view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Family Quadruple Room, Garden View

WiFi (free), individually decorated, individually furnished, bed sheets

Family Quadruple Room, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

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About the neighborhood

Map
Subteniente Lopez Av. México, entre Calle Oaxaca y Calle Revolución, Santa Elena, QROO, 77965

What's nearby

  • Laguna Milagros - 9 min drive - 10.6 km
  • Lake Bacalar - 14 min drive - 18.3 km
  • Payo Obispo Zoo - 16 min drive - 12.0 km
  • Palacio Municipal De Othon P. Blanco - 16 min drive - 12.2 km
  • Santuario del Manati - 17 min drive - 13.0 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 14 min drive
  • Corozal (CZH) - 24 min drive

Restaurants

  • ‪McDonald's - ‬10 min drive
  • ‪Coffee Station - ‬9 min drive
  • ‪Enchiladas Huastecas - ‬8 min drive
  • ‪McDonald's - ‬10 min drive
  • ‪Church’s Chicken - ‬4 min drive

About this property

Hotel Lagoon

  • Hotel Lagoon is a great choice for a stay in Santa Elena. Guests can splash around at the outdoor pool or grab a bite to eat at the restaurant. Other features include a terrace and a garden.

At a glance

DONE

Hotel size

    • 12 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 4:00 PM
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total, up to 66 lbs per pet)*
    • Service animals welcome
    • Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    • Free 24-hour offsite parking within 16 ft
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Coffee/tea in a common area
  • Free daily reception

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Pool loungers
  • Romance packages

Facilities

  • Garden
  • Picnic area
  • Terrace
  • An outdoor pool
  • Outdoor furniture

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Room amenities

Be entertained

  • 32-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Window screens

Sleep well

  • Bed sheets provided

What to enjoy

  • Yard
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Dining

Maiz - Onsite restaurant. Open select days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 13.03 per accommodation, per night

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 200 per night
  • Pets are allowed for an extra charge of MXN 200 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 10:00 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit, and window guards on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.

Also known as

Hotel Lagoon Hotel
Hotel Lagoon Santa Elena
Hotel Lagoon Hotel Santa Elena

Frequently asked questions

Is there a pool at Hotel Lagoon?

Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 10:00 PM.

Are pets allowed at Hotel Lagoon?

Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 66 lbs per pet. There's a charge of MXN 200 per pet, per night, and there's also a deposit of MXN 200 per night. Service animals are exempt from fees.

Is parking offered on site at Hotel Lagoon?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Lagoon?

Check-in start time: 2:00 PM; Check-in end time: 4:00 PM. Check-out time is noon. Contactless check-in and check-out are available.

What is there to do at Hotel Lagoon and nearby?

Hotel Lagoon has an outdoor pool and a picnic area, as well as a garden.

Are there restaurants at or near Hotel Lagoon?

Yes, there's an onsite restaurant, Maiz.

Does Hotel Lagoon have any outdoor private spaces?

Yes, every room features a yard.

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