4/10 Regular
29 de abril de 2025
Wouldn’t Recommend
I booked our stay well in advance and contacted the hotel to confirm we were able to use the spa facilities on the day of checkout as I knew we would be arriving at the hotel later in the evening (9pm.) I was told yes, you can use the facilities on either day. Upon checking in we’re told you can use the facilities up until checkout time (11am) so I raised the query and explained I had contacted the hotel prior and at no point was told only until 11am. That’s when another member of staff (I now know his name to be David) chirped up and continued to tell us the facilities are complementary and basically made us feel like he was doing us a favour even letting us use them until 11am. The only solution at that point was to pay an extra charge for late checkout and at least have use of the spa until 1pm. After we got to our room feeling very unwelcome I re-read our welcome letter, checked the website and other reviews and nowhere does it specify limited use of the spa. Even the room leaflet stated 6am-10pm weekdays for leisure facilities. We stayed Sunday night hoping to use the spa Monday.
In fact the website quotes in the T&Cs ‘you are more than welcome to enjoy the use of our facilities for the DAY post-checkout’
I queried this with reception in the morning after breakfast and was basically told ‘yeah ‘they’ don’t like the guests using after checkout.’
Breakfast was good, the lady welcoming guests for breakfast was really lovely.
We did use the pool, my partner accidentally
Sophie
Sophie, viaje de 1 noche
Opinión verificada de un huésped de Hoteles.com
