Disappointing Experience Despite Promising Exterior
The hotel looks appealing from the outside, but the service and amenities were a letdown. Despite requesting a quiet room, we were placed facing the carpark — and it wasn’t even busy, so accommodating us should’ve been possible. The check-in staff claimed all rooms had great views, which was clearly not the case.
Bar service was equally poor. Staff lacked basic customer service skills — no greeting, no smile, and dismissive responses when asked about whisky options or the menu. The room itself was mediocre: broken furniture, a missing drawer, and dirty curtains.
The only redeeming features were the pool and steam room. Breakfast was chaotic — a single broken two-slice toaster for the entire restaurant, with staff showing little concern as guests queued in confusion. Overall, the service was appalling and far below acceptable standards.