Hotel Casa Cielo

Property class: 3.5
El Cuyo hotel with outdoor pool and restaurant

Choose dates to view prices

Take in the views from the rooftop terrace when you stay at Hotel Casa Cielo. Guests indulge in deep-tissue massages, then grab a bite to eat at the restaurant. Other highlights include an outdoor pool, a bar/lounge, and a hot tub.

Reviews

9.4 out of 10, Loved by guests
Top-rated by travelers

Popular amenities

  • Pool
  • Spa
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Beach sun loungers
  • Beach towels
  • Hot tub
  • Spa services
  • Coffee/tea in a common area
  • Air conditioning
  • Communal living room

Feel at home (6)

  • Furnished balcony
  • Daily housekeeping
  • Blackout drapes/curtains
  • Premium bedding
  • Dry cleaning/laundry service
  • Free self parking
The current price is $100
$121 total
includes taxes & fees
Oct 3 - Oct 4

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Economy Room, 1 Bedroom, Non Smoking, Garden View

A stack of rolled blue towels on a wooden chair.

Economy Room, 1 Bedroom, Non Smoking, Garden View

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Comfort Double Room, Non Smoking, Partial Ocean View

A bedroom with a wooden headboard, a bed with a white bedspread, two bedside tables, and a nightstand with a vase.

Comfort Double Room, Non Smoking, Partial Ocean View

  • Partial ocean view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Superior Double Room, Non Smoking, Ocean View

A hotel room with two beds, a wooden headboard, a large window with sheer curtains, and a view of the outdoors.

Superior Double Room, Non Smoking, Ocean View

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, Non Smoking, Ocean View

A neatly made bed with white linens and rolled towels, a wooden headboard, and a bedside table with a lamp and a small plant.

Deluxe Double Room, Non Smoking, Ocean View

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
calle 15 lote 190 entre calles 12 y 14, El Cuyo, YUC, 97707

What's nearby

  • Ría Lagartos Biosphere Reserve - 1 min walk - 0.0 km
  • El Cuyo Beach - 1 min walk - 0.1 km
  • El Cuyo Lighthouse - 3 min walk - 0.3 km
  • Del Cuyo Catholic Church - 3 min walk - 0.3 km
  • Cocal Beach - 17 min walk - 1.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 168 min drive

Restaurants

  • ‪Naia Cafe - ‬2 min walk
  • ‪Hotelito El Cuyo - ‬6 min walk
  • ‪Piccola Italia Restaurante & Café - ‬5 min walk
  • ‪Casa Mangle - ‬5 min walk
  • ‪Laguna Cafe Restaurante - ‬1 min walk

About this property

Hotel Casa Cielo

  • Take in the views from the rooftop terrace when you stay at Hotel Casa Cielo. Guests indulge in deep-tissue massages, then grab a bite to eat at the restaurant. Other highlights include an outdoor pool, a bar/lounge, and a hot tub.

At a glance

Hotel size

    • 10 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • The front desk is open daily from 8:00 AM - 8:00 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Snack bar/deli
  • Water dispenser

What to do

  • Kayaking
  • Evening entertainment
  • Beach nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Motor boating nearby
  • Snorkeling nearby
  • Scooter/moped rentals nearby

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Beach sun loungers
  • Beach towels
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Television in common areas
  • Mosquito nets
  • Communal living room
  • An outdoor pool
  • Spa services
  • Hot tub
  • Outdoor furniture
  • Walkway to water

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan
  • Window screens

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Select Comfort mattress

What to enjoy

  • In-room massage
  • Furnished balcony

Freshen up

  • Rainfall showerhead
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

Dining

AROMA - This family restaurant overlooks the pool. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard

Also known as

La Casa Cielo
Hotel Casa Cielo Hotel
Hotel Casa Cielo El Cuyo
Hotel Casa Cielo Hotel El Cuyo

Frequently asked questions

Does Hotel Casa Cielo offer free cancellation for a full refund?

Yes, Hotel Casa Cielo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Casa Cielo?

Yes, there's an outdoor pool.

Are pets allowed at Hotel Casa Cielo?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Casa Cielo?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Casa Cielo?

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM. Check-out time is noon.

What is there to do at Hotel Casa Cielo and nearby?

Have fun during the warmer months with activities such as kayaking. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Hotel Casa Cielo also has spa services.

Are there restaurants at or near Hotel Casa Cielo?

Yes, AROMA offers pool views.

Does Hotel Casa Cielo have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around Hotel Casa Cielo like?

Hotel Casa Cielo is a short 2-minute walk from El Cuyo Beach and 2 minutes' walk from Del Cuyo Catholic Church.

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Reviews

Hotel Casa Cielo Reviews

9.4

Exceptional

9.8

Cleanliness

9.2

Amenities

9.6

Staff & service

9.6

Property conditions & facilities

Guest review summary

What guests liked

  • The on-site restaurant served excellent food with freshly prepared breakfast, lunch, and dinner options and a well-stocked bar. (6 reviews)
  • The beach at this property offers beautiful white sand, stunning sunrises, and a haven for water sports. (6 reviews)
  • Breakfast was a highlight with a good selection of continental options and freshly prepared food available for an up-charge. (4 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Beach
Room
Service staff
Location
Breakfast
Food
View
Bed

Reviews

Verified review

8/10 Very good

Great location, large room. El Cuyo is a wonderful town!
Verified review

10/10 Exceptional

The Hotel is the best place to stay when you come to El Cuyo. The view of the ocean from the terrace is fantastic and the breakfast and overall food and drinks were súper! The staff was great, and the rooms were very comfortable. We enjoyed it a lot!
Verified review

10/10 Exceptional

The staff, the hotel, the rooms, the rate and the location were just simply mind blowing. Amazing experience and I will try to come often.
Verified review

8/10 Very good

Room was clean. Staff were wonderful.
Verified review

10/10 Exceptional

mi casa es su casa

best property on the island ideal location great food well priced friendly service minimal amenities, however. bring your own qtips, cotton balls, blow dryer, etc.
Verified review

10/10 Exceptional

Great staff and food. Amazing location.
Verified review

10/10 Exceptional

Charming, relaxing and thoughtfully designed property. The restaurant was delicious. It was an oasis in the wonderful little town of El Cuyo. We will be back!
Verified review

10/10 Exceptional

Fantastic Boutique hotel right on a beautiful unspoiled beach
Verified review

10/10 Exceptional

Views
Verified review

10/10 Exceptional

We really enjoyed the property would recommend and return ourselves.
Verified review

8/10 Very good

Great hotel for rest but it should have TV in the rooms.
Verified review

10/10 Exceptional

Excellent in every way
Verified review

10/10 Exceptional

Great hotel in El Cuyo, with direct access to the beach. If you are looking for quiet time in a privileged location, this is it. (They also have a restaurant; food was really good)
Verified review

10/10 Exceptional

Lovely spot on the beach. Simple, no frills, but everything you need. Sometimes despite owners/personnel best efforts things don't go as they should. During our stay,, an impromptu construction project interfered with our experience. Noise and closed restaurant, plus construction dust in the pool and resting area, kept the experience from being the best.. But this is where hospitality and leadership matters.. The owner of the place, clearly upset about a situation he could do nothing about, stepped up and comped us a night. It's not about the money saved,, it's about the feeling you leave with. We felt like despite the inconvenience, it's a place we would totally would come back to, because they attempted to make it right.
Verified review

10/10 Exceptional

Fabulous!

Wonderful four day syay! Highly recommend!
Verified review

10/10 Exceptional

El Cuyo is very quiet. A place to go and relax, not for parties or instagramers. The hotel was great, excellent staff. Nice pool and directly on the beach. All you hear are waves and birds
Verified review

10/10 Exceptional

Newer boutique hotel. Very clean. Very kind and accommodating staff. A few steps from the beautiful, mostly empty beach. They have starlink WiFi service which is a plus. Restaurant is delicious.
Verified review

10/10 Exceptional

Loved everything

So relaxing place! Everything about this place is a 100%! I hope El Cuyo will stay like this forever and not turn into what Holbox is today. The hotel is right at the beach, nice sunbeds. Breakfast is everything you need for a good start. Sunrise is stunning, we walked the beach almost every morning.
Verified review

10/10 Exceptional

This hotel was perfect in a way; there are a few notes ill make that i hope the ownerS can take into considerationThe reception had african masks and i thought maybe the owner is french. The arrival was a bit disastrous. No receptionist, no bell, no one in site. I waited roughly 20 minutes rather than being in the water before sunset which was my aim. When they guy arrived he didn't apologize and the worst part is that he took a girl that arrived after me and she was already checked in and had tons of questions for her ride to Cancun the next day.. which i felt was inappropriate considering i arrived first and i had not checked in. As the check in continued, the receptionist said he liked my eyes (ok fine) and then asked my age (so strange). Then he walked me to my room that was tight (not a lot of space to walk around) and he stayed there for over ten minutes (not exaggerating !!!) showing me the fan and the bathroom and telling me no one could see in the window in the bathroom and touching my shirt to show me i can hang my clothes... i mean come on.. who doesnt know what a hanger is. He finally left me alone but it was a little uncomfortable. I don't think he meant anything bad but it wasn't professional. Now for access to the rooms, there is a large step. If you have a leg or knee problem, it's a steep step. I am not sure why they didn't just add a smaller step like they did to get to breakfast. The room was very clean, the bathroom was spacious, and there was a
Verified review

10/10 Exceptional

Canda año nos hospedamos ahí y siempre nos quedamos con una excelente experiencia en todos los aspectos!!! Es el mejor hotel de Cuyo, muchas gracias por todas sus atenciones.
Verified review

10/10 Exceptional

La construcción del hotel está perfectamente orientado para tener buena vista a el mar, los detalles del hotel están de 10 👌 El saervicio excelente el personal de maravilla y el mantenimiento no se diga !! Muchas gracias por hacernos sentir como en casa 👌👌🙏
Verified review

10/10 Exceptional

Hermosa habitación con vistas al mar y terraza, todo muy limpio, personal muy amable y todo de maravilla. Regresaremos!
Verified review

10/10 Exceptional

Todo excelente, muy buena experiencia, muy buena ubicación, cerca de la playa y buen restaurante
Verified review

10/10 Exceptional

Hemos estado muy a gusto! Volveremos
Verified review

8/10 Very good

It was a great place to stay overall. I thought it odd that they dictated have no outside food or drink on the premises. Their reason is because they have a restaurant and white linen. Well, I stay at many hotels with the same and never had to sign a document saying I wouldn’t bring anything into the room. Oh well, I’ll find somewhere else next time.