I had mixed feelings about my stay at this hotel.
On the positive side, the room was very spacious, comfortable, and well maintained. I also appreciated the shuttle service to the shopping mall, which was convenient and added value to the overall experience.
Unfortunately, I experienced a very unpleasant incident that significantly affected my perception of the hotel. One morning, while I was having breakfast, housekeeping entered my room. When I returned, I noticed that only the trash had been removed, while the towels left on the floor had not been replaced or even picked up. More concerning, my handbag had been left open, my wallet appeared to have been handled, and I discovered that US$50 was missing.
I immediately reported the incident to the hotel management. The staff listened to my complaint professionally and assured me that the matter would be investigated and that I would receive a follow-up. However, despite this commitment, no one ever contacted me with any update or resolution.
While the room and amenities met my expectations, the security issue and the lack of follow-up from management were extremely disappointing. The financial loss itself was upsetting, but the absence of any response after reporting such a serious matter was even more frustrating. Unfortunately, this experience makes it difficult for me to recommend the hotel.