Every staff member I interacted with was very nice and helpful. However, one of the lamp shades in the room had what looked like dried blood on it, the chair had mysterious stains, the baseboards in the bathroom were not finished, there were multiple dead bugs on the floor and walls (specifically, a beetle, a spider, and a moth - no roaches), the walls had patches of paint missing,the bathroom wall above the shower had a crack/small hole from water damage, the bathroom light was on the fritz, and the iron had burnt polyester on it (we did get a replacement iron thanks to the very helpful and friendly staff, but I feel like it should have been checked and switched when the room was flipped). And unfortunately I didn't take pictures of the damage because we noticed it and tried to ignore it as much as possible since we only stayed one night. there were some other things that bothered me but they were personal preferences and not objectively bad.