This property is not a hotel but a bed and breakfast inside an apartment. You rent one of several small rooms and share common areas (dining room, living room, kitchen, bathroom) with other guests. The apartment is nicely decorated, and our “Morada” room was clean, but extremely tiny—barely enough space for the bed.Parking is a nightmare. You must pay 450 pesos extra to leave your car in the basement, which is overcrowded and blocked by other residents’ vehicles. If you park first, you’ll be trapped behind three or four cars until they move. We were even told to leave our SUV parked and use Uber instead, which was unacceptable given my wife’s medical appointments nearby. The alternative was street parking at 200 pesos daily.Another issue was the bathroom, located far from the Morada room. My wife, recovering from bladder surgery, needed frequent access, making this setup impractical.We tried to cancel through Hotels.com, but the manager refused to refund or even speak to us, despite our polite request for flexibility. The onsite administrator was kind, but the manager’s dismissive attitude showed a complete lack of customer service.We left inmediately and booked a proper hotel with parking, bathroom, gym, and spa. Recommendation: avoid this property unless you’re fine with tiny rooms, inconvenient parking, and zero customer support!