When I checked in, the staff member was not warm or welcoming. I was told I would have to pay for parking when my reservation included it free. Despite being an Expedia gold member and them advertising that they had a VIP experience for me, they didn’t offer me an upgrade or apologies that there was none available. When I entered my room, it was old and pretty much destroyed. The thermostat was broken, wires hanging from the wall, and the tub wouldn’t drain. After I requested to be switched to another room, they gave me one even worse and the shower sprayed from its connection to the spigot, showering the ceiling and raining down on the entire bathroom. Worst experience I’ve ever had, and I travel often.