The office staff were nice. Upon entering the room, we immediately turned the air on, it worked great. But, the vents were filthy. My husband visited the front desk (no phone in the room) and asked if they could bring a sweeper to clean the clumps of crud. It took them 45 minutes to show up, then it couldn't be swept out. She had to get spray and a rag. Even she was disgusted by it. There were no filters in it either. The shower was clean. The toilet had a piss stain running down the outside of it. The floors were never swept or scrubbed, my husband's get were black. The pool was clean, I really appreciated the black rubber tiles, no walking on hot concrete. The best part... NO BED BUGS!!! Although, I did kind of expect it. The linens were stained and the hand towel still had ladies make up on it.