Aparthotel

Four Points by Sheraton Houston - CITYCENTRE

Property class: 4.5
Luxury aparthotel with outdoor pool, near Memorial City Mall

Choose dates to view prices

When you stay at Four Points by Sheraton Houston - CITYCENTRE, you'll be just a 5-minute drive from CityCentre and Memorial City Mall. The restaurant is the perfect spot for a bite to eat, and after visiting the 24-hour fitness center for a workout, you can unwind with a drink at the bar/lounge. Apartments offer up nice touches like fireplaces and premium bedding, along with room service and free WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Airport transfer
  • Pet friendly
  • Parking available
  • Free WiFi
  • Restaurant

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The price is $95
$111 total
includes taxes & fees
Nov 4 - Nov 5
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About the neighborhood

Map
Houston, TX

What's nearby

  • CityCentre - 1 min walk - 0.1 km
  • Houston Community College - Energy Corridor - 2 min walk - 0.2 km
  • Norris Conference Centers - Houston/CityCentre - 7 min walk - 0.6 km
  • Town and Country Village - 7 min walk - 0.6 km
  • Memorial City Mall - 1 min drive - 2.3 km

Getting around

  • Houston William Hobby Airport (HOU) - 35 min drive
  • George Bush Intercontinental Airport (IAH) - 36 min drive
  • Houston Station - 19 min drive
  • Kinder Station - 21 min drive
  • M. D. Anderson Station - 27 min drive
  • Free area shuttle
  • Airport shuttle

Restaurants

  • ‪Pluckers Wing Bar - ‬8 min walk
  • ‪Yard House - ‬8 min walk
  • ‪Taste of Texas - ‬7 min walk
  • ‪Pappasito's Cantina - ‬9 min walk
  • ‪Fuddruckers - ‬10 min walk

About this property

Four Points by Sheraton Houston - CITYCENTRE

  • When you stay at Four Points by Sheraton Houston - CITYCENTRE, you'll be just a 5-minute drive from CityCentre and Memorial City Mall. The restaurant is the perfect spot for a bite to eat, and after visiting the 24-hour fitness center for a workout, you can unwind with a drink at the bar/lounge. Apartments offer up nice touches like fireplaces and premium bedding, along with room service and free WiFi.

At a glance

CHECK-IN
3:00pm
CHECK-OUT
12:00pm

Property size

    • 171 apartments
    • Arranged over 14 floors

Arriving/Leaving

    • Check-in time starts at 3 PM
    • Express check-in/out available
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required

Pets

    • Pets stay free (up to 30 lbs per pet)
    • Service animals welcome
    • Restrictions apply*

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Onsite self parking (fees apply)
    • Wheelchair-accessible parking on site
    • Onsite parking includes off-street options

Offsite

    • Free area shuttle within 5 mi

Other information

    • Smoke-free property

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Reviews

Four Points by Sheraton Houston - CITYCENTRE Reviews

7.6

Good

8.2

Cleanliness

8.6

Location

8.2

Staff & service

7.6

Property conditions & facilities

Reviews

Verified review

8/10 Very good

Very welcoming staff took the extra step to make sure we were pleased.
Verified review

4/10 Fair

Mold on walls, rusty restroom just very disappointing
Verified review

4/10 Fair

The room we stayed is really small and needs update. It feels like a motel and Is is definitely not what we expected. We were very much disappointed
Verified review

2/10 Poor

Lobby was spectacular, rooms were atrocious! Breakfast was expensive for what it was, will be finding another spot in the future..
Verified review

2/10 Poor

Booked a suite with two queen beds and a sofabed. Sofabed was broken. Couch was sunken in. The room is noisy and dated. Heard thumping and bumping so loud it sounded like they were remodeling the room sabove me and next to me. Had to sleep on an old rollaway bed because they didnt have any other rooms avilble. Awakened by toilets flushing. Not pleased at all and i will be asking for a refund.
Verified review

4/10 Fair

Completely rude front desk. I work for a disaster/emergency company. My husband is a police officer. We were both on call for very inclement weather. I booked the room for both of us. My husband checked in around 930. Happened to have one of my companies shirts on desk attendant said: oh, no are there a bunch of y’all coming again? That was the worst night of my life, comments about there were so many of us, shutting down the bar, etc (we had a convention there and booked SEVERAL rooms there a month or so before)... he told her no, they were working late for the weather. She told him “oh thank goodness”. I checked in To a different attendant around 5 am after a nearly 18 hour shift with the weather. I asked for a late check out and she said no problem, don’t worry about the charge, planned on checking out at 2pm. At 140 I called the front desk and asked for maybe 20 more mins she said no problem. At 225, I went to check out and the attendant said well, now I have to charge you $30 more bc you stayed late. Seriously. And they were NOT busy. You’re literally in the parking lot next to my company. Don’t worry. We won’t have 100+ people stay with you anymore.
Verified review

10/10 Exceptional

Super clean rubes nice friendly staff know if she’s whatsoever
Verified review

2/10 Poor

Rooms was so out dated.tub had rust in it ice machine was not working on the 9th floor.
Verified review

2/10 Poor

Two thumbs down

They shut the water off to the entire hotel for the whole day. Poorly managed and hotel is in need of a update.
Verified review

4/10 Fair

Lipstick on a pig. Once past the lobby the hotel is 1980ish. Very tired. I feel like I was tricked
Verified review

4/10 Fair

Bad exeprience!

Very very very uncomfortable bed and the AC unit was load like an air plane!!! Very bad experience!
Verified review

4/10 Fair

They did not give me the room I had reserved and also said breakfast was not included--despite it clearly bring listed as included. They could not move me to the correct room type because they said they were booked. They did comp my breakfast, however towards the end of the week they started trying to charge me for breakfast again. Disappointed.
Verified review

6/10 Good

Great location but was surprised by the quality of the actual hotel. No valet and had to park outside. The room carpeting looked about 40 years old. The heater-A/C was like from a motel. The beds were very comfortable though. I was put in a handicapped room so the features were all pretty low.
Verified review

4/10 Fair

The location is great and so was the breakfast. The hotel itself is horrible. The beds were super uncomfortable, the water drained extremely slow in the bathtub and in the sink, there was a hole on the ceiling of our room, the noises you hear through the wall were super annoying, and the hotel was just old and ugly. This hotel is too old for the location and it needs a major renovation.
Verified review

10/10 Exceptional

Only booked a single room with a long bed but was put into a suite at no extra cost
Verified review

2/10 Poor

This property is old and run down. It smelled moldy and the furniture is broken.
Verified review

10/10 Exceptional

Excellent customer service at the front desk! Thank you to the young lady and the manager for a great stay! We stayed for a night with two small kids and they kindly updated the room, offered breakfast and even allowed a late checkout. Expedia offers free shuttle from the airport to the hotel but this hotel doesn’t provide that service. *Expedia we paid for breakfast and hotel didn’t get that information, please remove the expensive shuttle to the airport, Four Points don’t take guests to the airport.
Verified review

10/10 Exceptional

Room wasn't cleaned properly. The coffee from the day before was still in the coffee maker. A rag/towel was left behind on top of the desk. On the staff side though I want to thank Tamera for her amazing customer service she was super friendly and would always greet me every time I would come in or leave the hotel. I could tell she loved providing great service which she delivered! More front desk people like Tamera!
Verified review

8/10 Very good

Property should be renovated. Lighting in the room is not distributed properly and the AC sound is noisy
Verified review

6/10 Good

Business trip

Bad smell and needs some updating. The restaurant and bar staff were excellent but some of the front desk staff were not that friendly (only a couple) the rest were fine. However, the location is excellent
Verified review

2/10 Poor

There are bars on the walkway... no lamps or power next to the bed, no dresser... carpet felt dirty... bathroom was falling apart, shower was leaking upwards when on, tiles were broken in the bathroom floor... really sketchy. My coworker also got stuck here at the same time, and when she checked in, the receptionist said “we normally don’t put single women on the outside, but we’re out of rooms”
Verified review

10/10 Exceptional

The staff at all levels are extremely helpful and have a sole purpose of making the guests as comfortable as possible. Very helpful warm and friendly.
Verified review

4/10 Fair

Rooms need serious upgrades. Paint peeling off the walls, old carpet are a couple of the most obvious issues We noticed.
Verified review

6/10 Good

Ok pla e. In need of renovation. Selected for it's location to City Center.
Verified review

4/10 Fair

Rooms need to be updated

Me and my family used to love staying here but we will no longer stay here. The rooms are so outdated and have a odor. The room is so humid that some of the fixtures are rusting. The lobby and eating area are updated. Four Points really needs to remodel the rooms for the proce they are charging.