Kempinski Hotel Cancún

A large resort hotel with multiple balconies, a beachside location, and a view of the ocean. - Kempinski Hotel Cancún (Cancun)

An aerial view of a resort with multiple swimming pools, a beach area with umbrellas, and a large building with a distinctive roof. - Kempinski Hotel Cancún (Cancun)

A spacious living room with a large sofa, armchairs, and a coffee table. A piano is visible in the background, and the room has large windows with a view of the ocean. - Kempinski Hotel Cancún (Cancun)

At Kempinski Hotel Cancún, you can spend time at the beach enjoying cabanas, beach umbrellas, and beach massages, plus you'll be within a 15-minute walk of Luxury Avenue Shopping Mall. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. The Club Grill, one of 6 restaurants, offers pool views and serves dinner. Other highlights at this luxurious resort include 2 bars/lounges, a beach bar, and a health club. Fellow travelers love the helpful staff and overall property condition.

VIP Access

Exceptional

Popular amenities

Airport transfer
Pet friendly
Parking available
Free WiFi

Main amenities (12)

Daily housekeeping
On the beach
6 restaurants and 2 bars/lounges
Full-service spa
2 outdoor pools
Breakfast available
Health club
Outdoor tennis court
Sauna
Steam room
Free beach club on site
Beach umbrellas

Feel at home (6)

Babysitting (surcharge)
Children's club
Playground on site
Rollaway/extra beds
Connecting/adjoining rooms available
Private bathroom

$402 total

includes taxes & fees

Oct 1 - Oct 2

Why we love this property

Sun, sea, and sand

Melt into the white sand at this beachfront resort. With beach cabanas and a free beach club, this spot is ideal for bayside dining and watersports.

Work and play paradise

Business meets pleasure at this resort. Conference spaces await productive days. The beachfront location and spa services ensure relaxing evenings.

Dining paradise

The resort boasts 6 restaurants, a cafe, and 2 bars. Pool and ocean-view dining complement private picnics, couples dining, and in-room champagne service.

Room options

Check availability for these dates

Tonight

Sep 26 - Sep 27

Tomorrow

Sep 27 - Sep 28

All rooms

1 bed

2 beds

3+ beds

Showing 18 of 18 rooms

Premium bedding, down comforters, minibar, in-room safe

Deluxe Seafront Double Room

Sleeps 4
1 Double Bed

Club Seaside Double Room

Sleeps 3
1 Double Bed

A hotel room with two beds, a desk, a chair, a small table, and a balcony with a view of the sea.

Club Seaside King Room

Sleeps 3
1 King Bed

A spacious lobby with a reception desk, seating area, and a decorative chandelier.

Club Suite (Seaside)

Partial sea view
82 sq m
1 bedroom
Sleeps 3
1 King Bed

A hotel room with a large bed, bedside tables, a TV, a dining table, and a chair.

Suite (Seaside)

Exceptional

Partial sea view
82 sq m
1 bedroom
Sleeps 3
1 King Bed

A modern hotel room with a large bed, a desk, and a balcony with a view of the ocean.

Suite (Seafront)

Sea view
82 sq m
1 bedroom
Sleeps 3
1 King Bed

A hotel room with two beds, a desk, a chair, a table, and a balcony with a view of the sea.

Club Double Room (Seaside)

Exceptional

Partial sea view
41 sq m
1 bedroom
Sleeps 4
2 Double Beds

Club Room, 1 King Bed (Seaside)

Exceptional

Partial sea view
41 sq m
1 bedroom
Sleeps 3
1 King Bed

Club Suite (Seafront)

Partial sea view
82 sq m
1 bedroom
Sleeps 3
1 King Bed

A hotel room with two beds, a desk, and a balcony with a view of the ocean.

Deluxe Double Room (Seafront)

Wonderful

Sea view
41 sq m
1 bedroom
Sleeps 4
2 Double Beds

A hotel room with a large bed, a desk, a chair, a TV, and a view of the ocean.

Panoramic Suite

Sea view
82 sq m
1 bedroom
Sleeps 3
1 King Bed

Presidential Suite

Sea view
229 sq m
1 bedroom
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed (Seaside)

Exceptional

Sea view
41 sq m
1 bedroom
Sleeps 3
1 King Bed

Club Room, 1 King Bed (Club Seafront)

Exceptional

Partial sea view
41 sq m
1 bedroom
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed (Seafront)

Exceptional

Sea view
41 sq m
1 bedroom
Sleeps 3
1 King Bed

Deluxe Double Room (Seaside)

Wonderful

Sea view
41 sq m
1 bedroom
Sleeps 4
2 Double Beds

Club Double Room (Seafront)

Sea view
41 sq m
1 bedroom
Sleeps 4
2 Double Beds

A poolside area with lounge chairs and a blue umbrella, overlooking the ocean.

Suite (The Saasil)

Sea view
177 sq m
3 bedrooms
Sleeps 6
3 King Beds

Similar properties

A beach cabana with a wooden roof, white cushioned seating, and a view of the ocean.

Pool
Spa
Airport transfer
Free parking

$369 total

includes taxes & fees

Sep 27 - Sep 28

Compare similar properties

About the neighborhood

Retorno del Rey No. 36, Cancun, QROO, 77500

What's nearby

Ballenas Beach - 2 min walk - 0.2 km
Luxury Avenue Shopping Mall - 11 min walk - 1.0 km
Kukulcan Plaza Shopping Mall - 11 min walk - 1.0 km
Aquaworld - 16 min walk - 1.4 km
La Isla Shopping Mall - 4 min drive - 1.8 km

Getting around

Cancun Intl. Airport (CUN) - 18 min drive
Airport shuttle (surcharge)

Restaurants

‪Nebbiolo - ‬5 min walk
‪La Veranda - ‬9 min walk
‪Hacienda Sisal - ‬10 min walk
‪Puerto Madero - ‬5 min walk
‪St. Trop - ‬7 min walk

About this property

Kempinski Hotel Cancún

At Kempinski Hotel Cancún, you can spend time at the beach enjoying cabanas, beach umbrellas, and beach massages, plus you'll be within a 15-minute walk of Luxury Avenue Shopping Mall. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. The Club Grill, one of 6 restaurants, offers pool views and serves dinner. Other highlights at this luxurious resort include 2 bars/lounges, a beach bar, and a health club. Fellow travelers love the helpful staff and overall property condition.

All inclusive details

All-inclusive room rates at Kempinski Hotel Cancún are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

- All buffet meals, snacks, and beverages included
- In-room minibar (all beverages included)
- In-room liquor dispensers
- Meals and beverages at companion properties
- Dining availability limited at one or more venues
- Gourmet or à la carte dining limited to 3 meals per stay

At a glance

Hotel size

- 363 units
- Arranged over 9 floors

Arriving/Leaving

- Check-in start time: 3:00 PM; Check-in end time: anytime
- Minimum check-in age: 18
- Check-out time is noon

Special check-in instructions

- This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
- Front desk staff will greet guests on arrival at the property
- Information provided by the property may be translated using automated translation tools

Required at check-in

- Credit card required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18

Children

- Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
- No cribs (infant beds)
- Babysitting*
- Supervised childcare*
- Children's club*

Pets

- Pets allowed (dogs only, 1 total, up to 33 lbs per pet)*
- Service animals welcome
- Restrictions apply*
- Pets must be supervised
- Food and water bowls available

Internet

- Free WiFi in public areas
- Free WiFi in rooms (speed: 50+ Mbps)

Parking

- Wheelchair-accessible parking on site
- Onsite parking limited

Transfers

- Airport shuttle on request (available 24 hours)*

Other information

- Smoke-free property

Property amenities

Food and drink

Buffet breakfast (surcharge) each morning 7:00 AM–11:30 AM
6 restaurants
2 bars/lounges
Beach bar
Poolside bar
Coffee shop
Coffee/tea in a common area
Private dining
Private picnics
24-hour room service

Traveling with children

Children stay free (see details)
Children's club (surcharge)
Playground
Supervised childcare (surcharge)
Children's menu
Stroller
Lifeguard on site

What to do

On the beach
Free beach club
Tennis lessons
Fitness classes
Pilates classes
Yoga classes
Shopping
Bicycle rentals nearby
Ecotours nearby
Golf lessons nearby
Kayaking nearby
Scuba diving nearby
Skydiving nearby
Ziplining nearby

Working away

8 meeting rooms
Computer station
Conference center (290625 square feet of space)

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Beach cabanas (surcharge)
Pool cabanas (surcharge)
Beach sun loungers
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Romance packages

Facilities

1 building/tower
Built in 1993
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
Television in common areas
Piano
Health club
2 outdoor pools
Art gallery on site
Designer stores on site
Full-service spa
Pickleball court
Hot tub
Outdoor tennis court
Sauna
Massage/treatment rooms
Steam room
Comprehensive food waste policy
Banquet hall
Reception hall
Outdoor furniture
Belle Époque architecture

Accessibility

Elevator
Elevator door width (inches): 60
Wheelchair accessible
Wheelchair-accessible path of travel
Wheelchair-accessible parking
6 on-site accessible parking spaces
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Assistive listening devices in meeting rooms
Wheelchair-accessible path to elevator
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Accessible airport shuttle
Front entrance ramp
Closed captioned TV
Lowered electrical outlets in bathroom
Lowered locks/deadbolt
Height-adjustable showerhead
Grab bar near toilet
Toilet grab bar height (inches): 39
Transfer shower
Wheelchair-width doorways
Wheelchair-accessible doorway width (inches): 60
Well-lit path to entrance
Stair-free path to entrance
Area rugs in public areas
Smooth flooring in public areas
Thin carpet in public areas
Hardwood flooring in public areas

Room amenities

Be entertained

42-inch LCD TV
Cable TV channels
Pay movies

Home comfort

Air conditioning (climate-controlled) and heating
Minibar
Espresso maker
Bathrobes and slippers
Iron/ironing board

Sleep well

Hypo-allergenic bedding
Down comforter
Blackout drapes/curtains
Turndown service
Premium bedding
Rollaway/extra bed (surcharge)

What to enjoy

Balcony or patio

Freshen up

Private bathroom
Deep soaking bathtub
Separate bathtub and shower
Rainfall showerhead
Free toiletries
Hair dryer
Towels

Stay connected

Desk
Free WiFi (speed of 50+ Mbps)
Phone
Desk chair

Food and drink

Champagne service
Meal delivery service

Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Recycling
Mobile key entry
Guidebooks/recommendations
Restaurant dining guide

Special features

Spa

Kayantá Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

The Club Grill - Overlooking the pool, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.

Fantino - Overlooking the ocean, this fine-dining restaurant serves dinner only. A children's menu is available. Open select days.

Casitas - This beach restaurant specializes in seafood and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.

The Caribe Bar &Grill - This beachfront restaurant serves brunch and lunch. Open daily.

El Café Mexicano - This beachfront family restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Awards and affiliations

Sustainability Certifications

This property is certified by this third-party sustainability certification scheme: EarthCheck. For more information on what this certification requires and verifies, please visit their website.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:

A tax is imposed by the city: USD 4.97 per accommodation, per night

Resort fee: USD 58 per accommodation, per night

Resort fee inclusions:

Additional inclusions

Optional extras

Buffet breakfast is offered for an extra charge of approximately USD 48.50 for adults and USD 48.50 for children
Airport shuttle service is offered for an extra charge of USD 200 per vehicle (roundtrip, maximum occupancy 7)

Children & extra beds

In-room babysitting is available for an extra charge
Supervised childcare is available for an extra charge
Rollaway beds are available for USD 50.0 per night
Children's club access is available for an extra charge

Pets

Service animals exempt from fees
Pets are allowed for an extra charge of USD 80 per accommodation (may vary based on length of stay)

Pool, spa, & gym (if applicable)

Guests under 16 years old are not allowed in the spa
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International

A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25.

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Frequently asked questions

Does Kempinski Hotel Cancún offer free cancellation for a full refund?

Yes, Kempinski Hotel Cancún does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Kempinski Hotel Cancún?

Yes, there are 2 outdoor pools.

Are pets allowed at Kempinski Hotel Cancún?

Yes, dogs are welcome, with a limit of 1 total and maximum weight of 33 lbs per pet. There's a charge of USD 80 per accommodation, per stay. Service animals are exempt from fees. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Kempinski Hotel Cancún?

Yes. Parking spots may be limited.

Is airport shuttle service offered by Kempinski Hotel Cancún?

Yes, an airport shuttle is available. The charge is USD 200 per vehicle roundtrip.

What are the check-in and check-out times at Kempinski Hotel Cancún?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

Is there an onsite casino at Kempinski Hotel Cancún?

No, this resort doesn't have a casino, but PlayCity Casino (16-min drive) and Royal Yak Casino and Sports Book (17-min drive) are both nearby.

What is there to do at Kempinski Hotel Cancún and nearby?

Practice your swing on the tennis courts. Additional recreation onsite includes fitness classes, Pilates, and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 2 outdoor swimming pools. Kempinski Hotel Cancún also has 2 bars, a sauna, and a steam room, as well as beach cabanas and a garden.

Are there restaurants at or near Kempinski Hotel Cancún?

Yes, there are 6 onsite restaurants, featuring alfresco dining, seafood, and ocean views.

Does Kempinski Hotel Cancún have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

Does Kempinski Hotel Cancún have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Kempinski Hotel Cancún like?

Kempinski Hotel Cancún is located on the waterfront in Zona Hotelera, a short 17-minute walk from Aquaworld and 18 minutes' walk from Hotel Zone Beaches.

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Kempinski Hotel Cancún Reviews

9.4

Exceptional

9.8

Cleanliness

9.2

Amenities

9.6

Staff & service

9.4

Property conditions & facilities

What guests liked

The restaurants at this property offer excellent food, impeccable service, and a wide range of dining options. (63 reviews)
The beach was excellent, clean, and well-maintained with great views and amenities. (44 reviews)
The pool areas were beautiful, well-maintained, and served by attentive staff, offering a great experience for guests. (26 reviews)

From real guest reviews summarized by AI.

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Popular mentions

Service staff

Food

Beach

Room

Restaurant

Location

View

Breakfast

Drinks

Concierge

Verified review

10/10 Exceptional

luis

Jun 14, 2026

The resort is very clean The staff is excellent The food is very good. A little outdated, but the place is kept impeccable.

Verified review

10/10 Exceptional

Shahd

May 28, 2026

The best of the best. Amazing staff, food, cleanlilness, beach, rooms, pool, location… just all fantastic. Great time every time for years.

Verified review

10/10 Exceptional

Ola

Mar 30, 2026

Great hotel Great service Great food in the main restaurant Staff is very friendly

Verified review

10/10 Exceptional

Cristina

Mar 28, 2026

Very clean hotel with wonderful beaches Extremely courteous staff.

Verified review

10/10 Exceptional

Homan

Jun 12, 2026

Loved our upgraded suite it had 180 views of the ocean

Find full resort lots of kids and family The spa was a special oasis with outdoor hot tub and cold, plunge relaxation room, and complementary green juice and welcome drink Very close to wonderful restaurants like Harry’s steak Also shopping mall very close by We had a wonderful time and felt very safe

The resort is gorgeous. Great spa pool sauna gym spa and amazing servicr

Very clean, excellent service. Staff in the club lounge were very good . Food and drink selection was top notch in the club lounge, well worth the extra charge.

Kempinski Hotel Cancún

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Photo gallery for Kempinski Hotel Cancún

Reviews

Popular amenities

Main amenities (12)

Feel at home (6)

Why we love this property

Room options

Check availability for these dates

View all photos for Deluxe Seafront Double Room

Deluxe Seafront Double Room

View all photos for Club Seaside Double Room

Club Seaside Double Room

View all photos for Club Seaside King Room

Club Seaside King Room

View all photos for Club Suite (Seaside)

Club Suite (Seaside)

View all photos for Suite (Seaside)

Suite (Seaside)

View all photos for Suite (Seafront)

Suite (Seafront)

View all photos for Club Double Room (Seaside)

Club Double Room (Seaside)

View all photos for Club Room, 1 King Bed (Seaside)

Club Room, 1 King Bed (Seaside)

View all photos for Club Suite (Seafront)

Club Suite (Seafront)

View all photos for Deluxe Double Room (Seafront)

Deluxe Double Room (Seafront)

View all photos for Panoramic Suite

Panoramic Suite

View all photos for Presidential Suite

Presidential Suite

View all photos for Deluxe Room, 1 King Bed (Seaside)

Deluxe Room, 1 King Bed (Seaside)

View all photos for Club Room, 1 King Bed (Club Seafront)

Club Room, 1 King Bed (Club Seafront)

View all photos for Deluxe Room, 1 King Bed (Seafront)

Deluxe Room, 1 King Bed (Seafront)

View all photos for Deluxe Double Room (Seaside)

Deluxe Double Room (Seaside)

View all photos for Club Double Room (Seafront)

Club Double Room (Seafront)

View all photos for Suite (The Saasil)

Suite (The Saasil)

Similar properties

JW Marriott Cancun Resort & Spa

About the neighborhood

What's nearby

Getting around

Restaurants

About this property

Kempinski Hotel Cancún

All inclusive details

Food and beverages

At a glance

Hotel size

Arriving/Leaving

Special check-in instructions

Required at check-in

Children

Pets

Internet

Parking

Transfers

Other information

Property amenities

Food and drink

Traveling with children

What to do

Working away

Services

Facilities

Accessibility

Room amenities

Be entertained

Home comfort

Sleep well

What to enjoy