Kempinski Hotel Cancún

Property class: 5 and above
Luxury resort with full-service spa, connected to a shopping center, near Luxury Avenue Shopping Mall

Choose dates to view prices

At Kempinski Hotel Cancún, you can spend time at the beach enjoying cabanas, beach umbrellas, and beach massages, plus you'll be within a 15-minute walk of Luxury Avenue Shopping Mall. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. The Club Grill, one of 6 restaurants, offers pool views and serves dinner. Other highlights at this luxurious resort include 2 bars/lounges, a beach bar, and a health club. Fellow travelers love the helpful staff and overall property condition.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Pet friendly
  • Parking available
  • Free WiFi
The current price is $319
$449 total
includes taxes & fees
Nov 2 - Nov 3

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Club Suite (Seaside)

A spacious lobby with a reception desk, seating area, and a decorative chandelier.

Club Suite (Seaside)

  • Partial sea view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Seaside)

A hotel room with a large bed, bedside tables, a TV, a dining table, and a chair.

Suite (Seaside)

10.0 out of 10
Exceptional
(1 review)
  • Partial sea view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Seafront)

A modern hotel room with a large bed, a desk, and a balcony with a view of the ocean.

Suite (Seafront)

  • Sea view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Double Room (Seaside)

A hotel room with two beds, a desk, a chair, a table, and a balcony with a view of the sea.

Club Double Room (Seaside)

10.0 out of 10
Exceptional
(2 reviews)
  • Partial sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed (Seaside)

A hotel room with two beds, a desk, a chair, a table, and a balcony with a view of the sea.

Club Room, 1 King Bed (Seaside)

10.0 out of 10
Exceptional
(2 reviews)
  • Partial sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite (Seafront)

A modern hotel room with a large bed, a desk, and a balcony with a view of the ocean.

Club Suite (Seafront)

  • Partial sea view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Seafront)

A hotel room with two beds, a desk, and a balcony with a view of the ocean.

Deluxe Double Room (Seafront)

9.2 out of 10
Wonderful
(5 reviews)
  • Sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Panoramic Suite

A hotel room with a large bed, a desk, a chair, a TV, and a view of the ocean.

Panoramic Suite

  • Sea view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

A modern hotel room with a large bed, a desk, and a balcony with a view of the ocean.

Presidential Suite

  • Sea view
  • 229 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Seaside)

A hotel room with two beds, a desk, a chair, a table, and a balcony with a view of the sea.

Deluxe Room, 1 King Bed (Seaside)

9.6 out of 10
Exceptional
(37 reviews)
  • Sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Club Seafront)

A modern hotel room with a large bed, a desk, and a balcony with a view of the ocean.

Club Room, 1 King Bed (Club Seafront)

10.0 out of 10
Exceptional
(2 reviews)
  • Partial sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Seafront)

A modern hotel room with a large bed, a desk, and a balcony with a view of the ocean.

Deluxe Room, 1 King Bed (Seafront)

10.0 out of 10
Exceptional
(16 reviews)
  • Sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Seaside)

A hotel room with two beds, a desk, a chair, a table, and a balcony with a view of the sea.

Deluxe Double Room (Seaside)

9.0 out of 10
Wonderful
(7 reviews)
  • Sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Double Room (Seafront)

A hotel room with two beds, a desk, and a balcony with a view of the ocean.

Club Double Room (Seafront)

  • Sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (The Saasil)

A poolside area with lounge chairs and a blue umbrella, overlooking the ocean.

Suite (The Saasil)

  • Sea view
  • 177 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds

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About the neighborhood

Map
Retorno del Rey No. 36, Cancun, QROO, 77500

What's nearby

  • Ballenas Beach - 2 min walk - 0.2 km
  • Luxury Avenue Shopping Mall - 11 min walk - 1.0 km
  • Kukulcan Plaza Shopping Mall - 11 min walk - 1.0 km
  • Aquaworld - 16 min walk - 1.4 km
  • Hotel Zone Beaches - 18 min walk - 1.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Nebbiolo - ‬5 min walk
  • ‪Hacienda Sisal - ‬10 min walk
  • ‪La Veranda - ‬9 min walk
  • ‪Puerto Madero - ‬5 min walk
  • ‪La Madalena - ‬6 min walk

About this property

Kempinski Hotel Cancún

  • At Kempinski Hotel Cancún, you can spend time at the beach enjoying cabanas, beach umbrellas, and beach massages, plus you'll be within a 15-minute walk of Luxury Avenue Shopping Mall. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. The Club Grill, one of 6 restaurants, offers pool views and serves dinner. Other highlights at this luxurious resort include 2 bars/lounges, a beach bar, and a health club. Fellow travelers love the helpful staff and overall property condition.

All inclusive details

  • All-inclusive room rates at Kempinski Hotel Cancún are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

    • All buffet meals, snacks, and beverages included
    • In-room minibar (all beverages included)
    • In-room liquor dispensers
    • Meals and beverages at companion properties
    • Dining availability limited at one or more venues
    • Gourmet or à la carte dining limited to 3 meals per stay

At a glance

Hotel size

    • 363 units
    • Arranged over 9 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
    • Babysitting*
    • Supervised childcare*
    • Children's club*

Pets

    • Pets allowed (dogs only, 1 total, up to 33 lbs per pet)*
    • Service animals welcome
    • Restrictions apply*
    • Pets must be supervised
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps)

Parking

    • Wheelchair-accessible parking on site
    • Onsite parking limited

Transfers

    • Airport shuttle on request (available 24 hours)*

Other information

    • Smoke-free property

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Reviews

Kempinski Hotel Cancún Reviews

9.4

Exceptional

9.8

Cleanliness

9.2

Amenities

9.6

Staff & service

9.4

Property conditions & facilities

Guest review summary

What guests liked

  • The restaurants at this property offer excellent food and service, with many guests praising the quality and variety of the dining options. (65 reviews)
  • The beach was excellent, clean, and well-maintained with great amenities and services. (45 reviews)
  • The pool area was beautiful, well-maintained, and offered a great experience with attentive staff. (27 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Service staff
Food
Beach
Room
Restaurant
Location
View
Drinks
Breakfast
Concierge

Reviews

Verified review

10/10 Exceptional

Nice property with very nice staff.
Verified review

10/10 Exceptional

The resort is very clean The staff is excellent The food is very good. A little outdated, but the place is kept impeccable.
Verified review

10/10 Exceptional

Great hotel Great service Great food in the main restaurant Staff is very friendly
Verified review

10/10 Exceptional

Very clean hotel with wonderful beaches Extremely courteous staff.
Verified review

10/10 Exceptional

The best of the best. Amazing staff, food, cleanlilness, beach, rooms, pool, location… just all fantastic. Great time every time for years.
Verified review

10/10 Exceptional

Loved our upgraded suite it had 180 views of the ocean
Verified review

10/10 Exceptional

The room was clean, the food was excellent, and the staff did everything they could to make our stay enjoyable. I highly recommend this hotel.
Verified review

10/10 Exceptional

Very nice luxury hotel where the staff makes it more enjoyable than you can imagine
Verified review

10/10 Exceptional

Pool service was excellent. Attentive and fast. Restaurants were good and food came out quickly, we did walk across the street to Porfirios as well so nice to have options close to property also.
Verified review

10/10 Exceptional

Yes Hotel was nice and Clean
Verified review

10/10 Exceptional

Rooms were impeccably clean
Verified review

10/10 Exceptional

Find full resort lots of kids and family The spa was a special oasis with outdoor hot tub and cold, plunge relaxation room, and complementary green juice and welcome drink Very close to wonderful restaurants like Harry’s steak Also shopping mall very close by We had a wonderful time and felt very safe
Lobby
View from room, Room Service breakfast
Lunch on the beach
View from beach
Verified review

10/10 Exceptional

This is a spectacular property, representing true luxury and privacy for a 5 star hotel. The staff are the nicest people I have ever met in the industry and the accommodations are excellent. The beach, restaurants and condition of the hotel will want you coming back again and again.
Verified review

10/10 Exceptional

Very clean and quiet
Verified review

10/10 Exceptional

Lovely comfortable room and friendly staff as always
Verified review

10/10 Exceptional

The resort is gorgeous. Great spa pool sauna gym spa and amazing servicr
Verified review

10/10 Exceptional

Staff is perfect, service is great! Properly amazing. Amenities - more restaurants would be better. Otherwise, is perfect for couples and quiet relaxing stay.
Verified review

10/10 Exceptional

We return year after year to Kempinski Cancún because the property is exceptional and all of the staff are amazing, working so hard to make your stay amazing!!!!! We love it here!!
Verified review

10/10 Exceptional

Ocean views from all rooms. Beautiful building in old style. 2 very upscale restaurants (quite expensive) Large comfortable rooms. Excellent service at pool and beach. Great breakfast and lunch options.
Verified review

10/10 Exceptional

Overall, my stay at the Kempinski was exceptional. The service, ambiance, and attention to detail truly stood out. The only minor drawback was the pillows, which could have been more comfortable. However, the hotel did offer alternative pillows upon request, so it wasn’t a major issue. I would still highly recommend this hotel for its outstanding quality and experience.
Verified review

8/10 Very good

This place had the best service I've ever received by hotel staff. The amenities for kids were lacking; which was the only negative really.
Verified review

10/10 Exceptional

Excellent service, kindness, immaculate rooms/ property, attention to detail. Excellent quality food but be prepared for relatively high prices even by high ranking NYC restaurant prices as a comparison
Verified review

10/10 Exceptional

Lovely room, amazing view. It is a 30 year Old hotel but in spotless condition. Amazing beach cleaned from weed a few times a day and a really good life saver
Verified review

10/10 Exceptional

I've been returning to the Kempinski Cancún for years, and it continues to exceed expectations every single time. The staff are truly exceptional, warm, attentive, and genuinely helpful throughout the stay. The level of service across the board is what keeps me coming back. The rooms are spotlessly clean and beautifully maintained, reflecting the high standards you'd expect from the Kempinski brand. Breakfast was a highlight with great variety, excellent quality, and a wonderful way to start each day. If you're looking for a property where the team goes above and beyond and every detail is taken care of, this is it. A consistently outstanding experience.
Verified review

10/10 Exceptional

Top tier hotel: top food drinks etc so good RECOMMEND 10/10