I arrived because I saw the pictures looked tidy, and I thought the picture reflected the price, pool, hot tub and slide and free breakfast.
After I booked I had an email right away saying the slide was out of action, even though they advertise a slide.
I arrived at the hotel, and it was dated, it looked dark with dimmed light. I entered my room and it was absolutely nothing like the room I booked, totally different bathroom, pictures had carpet, mine was a hard wood floor.
I went back to reception to bring up this point, I was told since all the rooms are sold out I wouldn’t be able to move room, and best they could do would be a 10% discount. They did agree to do a full refund, I went back to my room to talk to my partner about it, I told her how much the room was for this weekend and instantly we both agreed that for the price we weren’t getting a good enough room or standard of acceptability. And the. We heard someone in the hallway coughing and it was so loud we had no sound proofing in the room.
We decided to book a different hotel and get a full refund. The receptionist told me that the hotels.com photos weren’t the updated photos on the website and when I checked the website it was the exact same photos, so not only lied to me, didn’t even care too much that we decided to leave.
It’s annoying because by the time we realised how bad it was. Most other hotels had also sold out, so we didn’t have much choices