Normally I don’t write negative reviews unless really something happens (or not happens). I travel a lot, work and pleasure, I live in Asia and I kinda understand the struggles in this business.
I am only realistic.
Let’s say this hotel is not bad overall but cannot be considered Luxurious - being part of the SLH Small Luxury Hotels consortium - if this is what you expect considering the price you pay.
The property is huge, you are secluded in the middle of the nature facing one bight of Mekong river, perfect to disconnect. Loved it.
20 mins from town, but no taxi app driver can pick you up there (unless private) and only a shuttle (truck) once a day to go to town (6.30 pm). That’s why I rented a scooter, easier.
And part of the road is not completed. No asphalt, super bumpy. Not the best trip (not their fault maybe but…).
Staff is nice, polite, smiling, but no problems-solving, sorry. Any question I raised (help with gasoline late at nite, late check-out, taxi for early morning) was a sort of deja-vu: first they checked with a manager via message (never call) but then the replies didn’t arrive, took ages or were negative. Frustrating a bit.
I used their nice infinity pool, ordered a drink. Only one table settling the bill at 4.30 pm. It took 40 mins to prepare it: sabai sabai is ok but…
Explorer Tents are comfy and quiet, but my door lock was terrible: lock moves, it works (with patience), indeed safe but it needs to be replaced (they didn’t).
Surely room for improvement!