Kingsmill Resort

We came to Kingsmill with another couple. We stayed in a Deluxe King room and I was very underwhelmed by it. The bathroom did not look like the picture, which shows a very large shower and no tub. What we had was your average tub/shower combo. The room itself was very basic and dated, and we had no view of the lake even though the site said you will get a "partial view". We were looking at bushes. The upside is that the room and bathroom were both very clean. I was excited about the pool area and lazy river. It was nice but a lot smaller than I had thought it would be. It's more for kids as the pool goes to 4ft and has a slide with a height limit. The lazy river was nice but small. We also tried the pool at the fitness center and it went a little deeper there, about 5ft but the ambiance was terrible. One of the days we went to go rent bikes. We had all assumed they were complimentary, and we checked them out with the lady in the tennis shop and she said nothing to us about a cost. When we returned them another lady was there and handed me a receipt to sign which charged us $10 each for the bikes. I told her we had no idea there was a cost and she basically told me that's impossible that the women didn't tell us. After 2 days of back and forth they only split the cost with us. The whole time they made it sound like it was our fault. It would have been so easy for them to apologize for the misunderstanding and remove the charge, but they did not.

The grounds and the main/general facilities are beautiful and well kept. The clerk at check in was very personable and professional. The room itself is average, much like any other hotel room... not what I expected at this price. I've stayed in much nicer rooms for 2/3's or less than this one. The main problem was noise and disruptive behavior from other visitors. There isn't much of a sound barrier between rooms. Three of the rooms above and around us were partying and carrying on into the wee hours of the morning. We called the front desk and registered a complaint about 11:45pm and was told the matter would be addressed. I don't know if they finally got around to addressing it until 3:00am or so... or possibly they partied themselves out. I suspect the latter is true. Either way, this isn't the type of situation I anticipated staying at a "resort" facility.

When we got to our room, couldn’t unlock the door and when we finally did. The room smelled. I guess like a musty smell and the room was way out and not a great location. Saw a bunch of trucks and things that shouldn’t have been in our view. Told the front desk and they gave another room which was better but nothing to brag about.

Its private beach to the James river and riverside restaurent are wonderful for family stay out. Lot of golf fields around, and some rooms are over looking golf courts and some are to the river side. I'll try out it bike next time as you can rent at the tennis area...worth spending at Kingsmill resort, best part not too expensive like other resorts:-)

Convenient location, excellent restaurants on site. good value.