Sheraton Suites Country Club Plaza

Great location, attentive staff. Property is in need of a face lift in our room.

Great desk reception. Beds were very comfortable. Liked the wide parking in parking garage. Hotel was easy to navigate to pool, elevators, and downtown.

This place is a mess. Great location but positive aspects stop there. Internet didn't work, room was filthy, mold on shower walls/ceiling, fitness center equipment didn't work, bed very cheap/uncomfortable (back pain all next day). If you're thinking, "Oh, a well-priced Sheraton, how cool"-don't be fooled. It's cheap for a reason and I will not be returning.

The room smelled like cigarettes. There We’re no linens or blanket for the food out couch. There was no exhaust fan for the bathroom. The hotel did not provide clean up or turn down service for either of our rooms on 2 of our 3 nights staying there. There were fresh drops of blood in one of the elevators so I told the front desk. When we called and asked for towels, replenishing our coffee and coffee cups, they sent up hand towels with the skinny, very young “security guard” who when we asked for bath sized towels said bringing us towels was “not in his job description” ... but he’d just brought us towels. So I went took the elevator down to the front desk to get the towels myself, and the drops of blood were still there only the drops were dry because it was 3 or 4 hours after I’d told the front desk earlier. This hotel is in a great location and we had a good time in KC but I wish we’d had a better experience at our hotel. We booked 2 rooms: a double room with 2 queen beds and 1 King room but when we got to the hotel we were told we were booked into 2 king rooms and they wouldn’t honor what we booked thru Hotels.com.

There were stains on the carpet, and I wish we had known about the charge for parking ahead of time. The staff was great, very friendly and courteous. Overall it was a very nice stay.