Nairobi Serena Hotel

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Nairobi Serena Hotel is just 3.5 mi (5.7 km) from the airport and offers a shuttle (available 24 hours). You can visit the spa to indulge in massages, facials, or aromatherapy, and international cuisine is served at Cafe Magreb Restaurant, which is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool, and a poolside bar. Fellow travelers like the helpful staff and overall property condition.
VIP Access

Reviews

9.4 out of 10, Loved by guests
Top-rated by travelers

Popular amenities

  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • Swim-up bar
  • 24-hour room service

For families (6)

  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Separate bathtub and shower
  • Premium TV channels
  • Garden
The current price is $187
$221 total
includes taxes & fees
Oct 3 - Oct 4

Why we love this property

Work and play paradise
Located in the city center, this hotel offers conference space with 8 meeting rooms. Guests can enjoy the spa, sauna, and poolside bar after work.
Diverse dining options
This hotel's restaurant serves international cuisine alongside a cafe and 2 bars. Travelers can kick off mornings with a tasty buffet breakfast.

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Superior Room

Minibar, in-room safe, desk, soundproofing

Superior Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Chale Presidential Suite

A hotel room with a large bed, a sofa, a dining table, and two chairs. There are large windows with curtains, a chandelier, and a flat-screen TV mounted on the wall.

Chale Presidential Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

A hotel room with a bed, a chair, a small table, a nightstand, and a wall-mounted lamp.

Premium Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

A hotel room with a large bed, a desk, a TV, and a view of the outdoors.

Executive Room

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Twin Room, 2 Twin Beds, Non Smoking, City View

A hotel room with two beds, a desk, a chair, a window with curtains, and a framed picture on the wall.

Deluxe Twin Room, 2 Twin Beds, Non Smoking, City View

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Queen Room

A hotel room with a large bed, a desk, a TV, and a view of the outdoors.

Deluxe Queen Room

9.2 out of 10
Wonderful
(14 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

A hotel room with a bed, desk, chair, and a view of the outdoors.

Superior Room

  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

A hotel room with a large bed, a desk, and a view of the city.

Executive Suite

  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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9.2 out of 10, Wonderful, 233 reviews
The price is $94
$117 total
includes taxes & fees
Oct 3 - Oct 4
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About the neighborhood

Map
Kenyatta Avenue / Processional Way, Nairobi

What's nearby

  • Central Park - 1 min walk - 0.1 km
  • Uhuru Park - 2 min walk - 0.2 km
  • University of Nairobi - 12 min walk - 1.0 km
  • City Market - 13 min walk - 1.1 km
  • Kenyatta International Convention Centre - 17 min walk - 1.4 km

Getting around

  • Nairobi (WIL-Wilson) - 13 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 25 min drive
  • Syokimau Station - 24 min drive
  • Nairobi Station - 24 min drive
  • Syokimau SGR Railway Station - 25 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Bricklayers Arms - ‬3 min walk
  • The Serena Nairobi Hotel
  • ‪Chinese Corner Prestige - ‬6 min walk
  • ‪Belos - ‬4 min walk
  • ‪Pointzero Coffee - ‬6 min walk

About this property

Nairobi Serena Hotel

  • Nairobi Serena Hotel is just 3.5 mi (5.7 km) from the airport and offers a shuttle (available 24 hours). You can visit the spa to indulge in massages, facials, or aromatherapy, and international cuisine is served at Cafe Magreb Restaurant, which is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool, and a poolside bar. Fellow travelers like the helpful staff and overall property condition.

At a glance

Hotel size

    • 199 rooms
    • Arranged over 7 floors

Arriving/Leaving

    • Check-in start time: noon; Check-in end time: midnight
    • Contactless check-in available
    • Express check-in/out available
    • Early check-in subject to availability
    • Check-out time is 10 AM
    • Late check-out subject to availability

Special check-in instructions

    • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required

Children

    • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
    • Babysitting*

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site

Transfers

    • Airport shuttle on request (available 24 hours)*

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–9:30 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Mini golf
  • Playground
  • Childcare in room (surcharge)

What to do

  • Mini golf
  • Shopping
  • Golfing nearby

Working away

  • Business center
  • 8 meeting rooms
  • Conference space (4844 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
  • Golf caddy on site

Facilities

  • 3 buildings/towers
  • Built in 1962
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Fitness center
  • Adjacent to a golf course
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Lever door handles
  • Well-lit path to entrance

Room amenities

Be entertained

  • 21-inch LCD TV
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Individually furnished

Freshen up

  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Dining

Cafe Magreb Restaurant - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Open daily.
The Pool Terrace and Bar - This restaurant serves light fare only. Open daily.
The Aksum Bar - Overlooking the garden, this bar serves light fare only. Open daily.
The Mandhari Restaurant - This fine-dining restaurant overlooks the pool and specializes in international cuisine. Guests can enjoy alfresco dining (weather permitting). Open daily.
H&S Pan-Asian Restaurant - Onsite restaurant. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 40 for adults and USD 20 for children
  • Airport shuttle service is offered for an extra charge of USD 40 per person (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-in between 6:00 PM and midnight can be arranged for an extra charge of 75-percent of room rate
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Airport shuttle service for children costs USD 40 (one-way)

Policies

Extra-person charges may apply and vary depending on property policy.

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property Registration Number 7997

Also known as

Hotel Nairobi Serena

Hotel Serena Nairobi

Nairobi Hotel Serena

Nairobi Serena

Nairobi Serena Hotel

Serena Hotel

Serena Hotel Nairobi

Serena Nairobi

Serena Nairobi Hotel

Nairobi Serena Hotel Hotel

Nairobi Serena Hotel Nairobi

Nairobi Serena Hotel Hotel Nairobi

Frequently asked questions

Does Nairobi Serena Hotel offer free cancellation for a full refund?

Yes, Nairobi Serena Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Nairobi Serena Hotel?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Nairobi Serena Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at Nairobi Serena Hotel?

Yes, there's free self parking.

Is airport shuttle service offered by Nairobi Serena Hotel?

Yes, an airport shuttle is available. The charge is USD 40 per person one-way.

What are the check-in and check-out times at Nairobi Serena Hotel?

Check-in start time: noon; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in are available.

Is there an onsite casino at Nairobi Serena Hotel?

No, this hotel doesn't have a casino, but Lucky 8 Casino (6-min drive) is nearby.

What is there to do at Nairobi Serena Hotel and nearby?

Nairobi Serena Hotel has 2 bars, a spa, and an outdoor pool, as well as a steam room and a garden.

Are there restaurants at or near Nairobi Serena Hotel?

Yes, Cafe Magreb Restaurant offers alfresco dining, international cuisine, and garden views.

What's the area around Nairobi Serena Hotel like?

Nairobi Serena Hotel is in Kilimani, a short 9-minute walk from Uhuru Park and 9 minutes' walk from University of Nairobi.

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Reviews

Nairobi Serena Hotel Reviews

9.4

Exceptional

9.6

Cleanliness

8.6

Location

9.4

Staff & service

9.2

Property conditions & facilities

Guest review summary

What guests liked

  • The restaurant offered a wide variety of options, excellent food, and great service. (11 reviews)
  • Breakfast options were extensive, varied, and delicious with many options including vegan choices. (7 reviews)
  • The pool area was fantastic, clean, and had a nice ambient vibe. (7 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Service staff
Restaurant
Food
Room
Location
Oasis
Cities
Lobby
Bed
Breakfast

Reviews

Verified review

10/10 Exceptional

It was amazing. The hotel was very clean and staff very helpful. Loved it
Verified review

10/10 Exceptional

Wonderful from start to finish, especially the kind, friendly staff, beautiful decor throughout, great food. Quiet rooms right near a big park. Peaceful oasis in Nairobi
Verified review

10/10 Exceptional

The hotel is very well located if you are going to be at the KiCC or anything in the near CBD. The staff is very welcoming and friendly, especially Carol at the front desk. The hotel has 3 restaurants so you are sorted for meals. Great place, I highly recommend it.
Verified review

10/10 Exceptional

Comfortable and close to the Airport .
Verified review

10/10 Exceptional

Superb stat with my family. Location, clean nice rooms. Lovely facilities and friendly staff
Verified review

10/10 Exceptional

Beautiful property, great food and helpful staff.
Verified review

10/10 Exceptional

Staff was very friendly. Great location. Great view.
Verified review

10/10 Exceptional

The staff make it really a 5 star
Verified review

10/10 Exceptional

Friendly staff.
Verified review

10/10 Exceptional

The hotel is beautiful and the staff were very professional. Location is convenient. I found the restaurants within the hotel expensive.
Verified review

10/10 Exceptional

Great service - friendly staff
Verified review

10/10 Exceptional

We stayed one night. We really enjoyed Francis playing jazz music on the piano. Staff is very attentive. We felt safe there. They have a lovely pool. Rooms are nice and clean.
Verified review

10/10 Exceptional

We did Ambesoli and due to traffic the trip as mentioned in their itinerary took 13 hours was very nice Breakfast was very good and staff and service excellent
Verified review

10/10 Exceptional

Good place to stay

It was a very good hotel with excellent pool and restaurant
Verified review

10/10 Exceptional

Excellent customer service, prime location and fantastic amenities.
Verified review

10/10 Exceptional

Excellent staff!
Verified review

10/10 Exceptional

I had a lovely stay at Hotel Serena. The staff were so sweet and helpful. There is a good choice of restaurants and a nice bar to have a casual drink at. The hotel is in a good location as it is in the pick up area for tours. I was here for five nights and went out for day trips each day. It felt like a home from home.
Verified review

10/10 Exceptional

The grand old lady from 1976 by the park in downtown Nairobi is still going strong. Excellent security and service, good variety of restaurants and food types, very clean pool area and attentive, super-friendly staff. We will be back!
Verified review

10/10 Exceptional

Its location right next to the city center makes it ideal CenterPoint for travelers with multiple destinations.
Verified review

10/10 Exceptional

Traditional African Hotel

Fantastic hotel with amazing friendly staff. Good location.
Verified review

10/10 Exceptional

Exceptional hotel, true to the quality and service of all the Serena Hotels. What a joy to stay in this hotel with its beautiful pool, gardens and restaurants. The service is always perfection.
Verified review

10/10 Exceptional

Worth staying there again

Great location. Good staff. Nice pool.
Verified review

10/10 Exceptional

Great service from the welcome team and throughout the stay. I wish I could give 10 stars instead of 5.
Verified review

10/10 Exceptional

Wonderful staff
Verified review

10/10 Exceptional

Wonderful staff, clean and super comfortable place. We will come back again Shukri and Hassan