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Best Western Cy-Fair

2.5 star property
Suburban hotel in Houston with outdoor pool and 24-hour fitness

Choose dates to view prices

In the heart of FM 1960, Hampton Inn Houston Northwest offers a warm welcome with free breakfast and a refreshing outdoor pool. Connect to in-room WiFi, unwind on the sun-kissed terrace or take advantage of dry cleaning services. With helpful staff and convenient amenities like coffee/tea in the lobby, this hotel is an ideal retreat.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Pool
  • Connecting rooms available
  • 24/7 front desk
  • Laundry facilities
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Outdoor pool
  • 24-hour fitness center
  • Business center
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Front-desk safe
  • Vending machine
  • Laundry service
  • Self-serve laundry
  • Multilingual staff

Feel at home (6)

  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Terrace
  • Daily housekeeping
The current price is $72
$85 total
includes taxes & fees
Nov 20 - Nov 21

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Hypo-allergenic bedding
Renovated in 2025
Down duvet
Premium bedding
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Hypo-allergenic bedding
Renovated in 2025
Down duvet
Premium bedding
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (with Sofabed)

Suite, 1 King Bed, Non Smoking (with Sofabed) | Premium bedding, down comforters, in-room safe, desk

Suite, 1 King Bed, Non Smoking (with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Hypo-allergenic bedding
Renovated in 2025
Sofa bed
Premium bedding
  • 41 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Hypo-allergenic bedding
Renovated in 2025
Down duvet
Premium bedding
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Hypo-allergenic bedding
Renovated in 2025
Down duvet
Premium bedding
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Lobby

Comfort Suites Northwest - Cy - Fair

  • Free parking
  • Free WiFi
  • Connecting rooms available
  • Air conditioning
8.8 out of 10, Excellent, 884 reviews
The price is $66
$77 total
includes taxes & fees
Dec 7 - Dec 8
Comfort Suites Northwest - Cy - Fair
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About the neighborhood

Map
20035 Northwest Fwy, Houston, TX, 77065

What's nearby

  • Traders Village - 4 min drive - 3.4 km
  • Sam Houston Race Park - 12 min drive - 18.6 km
  • Willowbrook Mall - 13 min drive - 23.8 km
  • Berry Center - 14 min drive - 9.3 km
  • Vintage Park - 17 min drive - 31.9 km

Getting around

  • George Bush Intercontinental Airport (IAH) - 36 min drive
  • Houston William Hobby Airport (HOU) - 55 min drive
  • Houston Station - 24 min drive

Restaurants

  • ‪Texas Roadhouse - ‬5 min walk
  • ‪Speedy Stop - ‬4 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Lazy Dog Restaurant & Bar - ‬5 min walk

About this property

Best Western Cy-Fair

When you stay at Best Western Cy-Fair, you'll be within a 15-minute drive of Houston Premium Outlets and CityCentre. You can get a workout in at the 24-hour fitness center or take a dip in the outdoor pool. Also, this hotel is within a short drive of Memorial City Mall. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 61 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: anytime
    • Contactless check-in available
    • Minimum check-in age: 21
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Free onsite RV/bus/truck parking
    • Wheelchair-accessible parking and van parking on site
DONE

Other information

    • Designated smoking areas
    • No alcohol served onsite
    • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Free breakfast
  • Coffee/tea in a common area

Traveling with children

  • Fence around the pool

What to do

  • Use of nearby fitness center

Working away

  • Business center

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1996
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • 24-hour fitness center
  • An outdoor pool

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Closed captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Premium bedding

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Free local calls
  • Desk chair

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Water-efficient showers only

Fees & policies

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hampton Inn Hotel Houston Northwest
Hampton Inn Houston Northwest
Hampton Inn Houston Northwest Hotel Houston
Houston Hampton Inn
Hampton Inn Houston Northwest Hotel
Best Western Cy-Fair Hotel
Best Western Cy-Fair Houston
Hampton Inn Houston Northwest
Best Western Cy-Fair Hotel Houston

Frequently asked questions

Is there a pool at Best Western Cy-Fair?

Yes, there's an outdoor pool.

Are pets allowed at Best Western Cy-Fair?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Best Western Cy-Fair?

Yes, there's free self parking. Free RV/bus/truck parking is available.

What are the check-in and check-out times at Best Western Cy-Fair?

Check-in start time: 3 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in and check-out are available.

What is there to do at Best Western Cy-Fair and nearby?

Best Western Cy-Fair has an outdoor pool and a 24-hour fitness center.

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Best Western Cy-Fair Reviews

Reviews

8.0

Very Good

8.6/10

Cleanliness

8.6/10

Staff & service

6.4/10

Amenities

8.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Popular mentions

Room
Service staff
Building
Breakfast
Bed
Water
Air conditioning
Bathroom
Elevator
Shower

What guests liked

  • Breakfast offered a good variety and was exceptionally good. (6 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

4/10 Fair

$100 cash deposit on a $45 room.(most places will take a card hold) If I had 145 to spend I would not be staying there. Go somewhere else. Sketchy area
Cristian, 1-night trip

8/10 Very good

Area is sketchy but the hotel was quiet.
Sierra, 2-night trip

10/10 Exceptional

Friendly staff and everything and clean property
John, 1-night trip

10/10 Exceptional

The property is being remodeled and changed to a new name from the old name so some things were out of place but my day was very nice and the room was very clean. Breakfast was good also.
Zuleka, 1-night trip

8/10 Very good

MY STAY IN ROOM WAS GOOD ,HALLWAYS VERY HOT , TOO MANY HOMELESS PEOPLE AROUND , GROUNDS WERE NOT VERY CLEAN AROUND AREA , COFFEE FOR THE GUEST WAS COLD ,
jessica, 3-night trip

2/10 Poor

I saw illegal activity in the parking lot. There were people hovering around all the stairways and different people going in and out of the same room. My uber warned me about the place. We went around the property once and I knew I needed to book somewhere else. The picture of the pool is also false advertising and didn’t even have water filled all the way up in it. Some of the doors to the rooms do not lock properly. I booked this place because of the photos and that it says it’s a “best western” it is not. It’s a Travelodge with a super sketchy atmosphere. Please beware!
Madeleine, 1-night trip

4/10 Fair

Whole 3 floor was closed for construction Noisy Breakfast was joke.
SAIRA, 1-night trip

10/10 Exceptional

Houston

Very nice hotel , I would stay there again!
Ted, 1-night trip

2/10 Poor

Staff was horrible and hotel is old.
Adrian, 2-night trip

2/10 Poor

Got there to only find out our reservation was canceled with no notice.
Abraham, 1-night trip

8/10 Very good

This is an older Hampton Inn that is under going a remodel. The hotel was clean and all staff was very welcoming. The free breakfast was plain and didn't change but served it's purpose. Plenty of restaurants and shopping nearby. Easy access to highway for travel to and from.
Floyd, 2-night trip

2/10 Poor

On July 3rd I called the hotel to notify them of late flight arrival and they said they’d be cancelling the reservation because they close their books at 11pm. In the process of trying to explain my concern over not having a place to stay when we land in the middle of the night, she kept interrupting me. I was trying to find alternate solutions and wanted to ask if I could add my cousin who lives in town to the reservation and have her check in, but she wouldn’t let me complete my sentence. I asked her to let me speak and she just told me to look at their website and hung up on me. After contacting Expedia customer service for assistance, the rep contacted the hotel and spoke to the same person and was told the same thing about closing books at 11pm. The Expedia rep said she tried to ask for a refund and the hotel lady denied her request. There was nothing else anyone could do for us. Absolutely insane. I have stayed at countless hotels and I have never experienced such incredibly poor service and disrespect.
Dely, 3-night trip

6/10 Good

Is under construction. Materials everywhere. But served my purpose. Safe, clean room.
Steven, 2-night trip

2/10 Poor

Do NOT let anyone stay here. Homeless all over property. No AC its hell on earth
Patrick, 3-night trip

2/10 Poor

The hotel was under renovation and we were not informed of it when we booked the hotel. There was no egg of any form for breakfast. Sad
Sunil, 1-night trip

2/10 Poor

No stay

It said it was pet-friendly, but would not allow a cat.
Valera, 1-night trip

2/10 Poor

Still waiting to my refund that be approved by the manager! I left the hotel in the minute I got inside. Was scary guy in the hotel pool area at 12am. The hotel under construction, and the entrance door dilapidated.
Oral, 1-night trip

6/10 Good

Need major updates
Brenda, 1-night trip

2/10 Poor

The checkin host service was good. Check out not so good. The furniture was old and worn out. Looked like there was water damage on the blinds. The place was outdated. I was in town for 2 days. Chose somewhere else to stay my second night.
Cheryl, 1-night trip

2/10 Poor

Mostly broken, dirty falling apart
Jeremy, 2-night trip

6/10 Good

Room needs repairs done, put real curtains in rooms, room smelled and make sure tv works before guest check in. If possibly I would’ve canceled my reservation or ask for refund.
Andrea, 1-night trip

2/10 Poor

Smh !

Arrived to the hotel after driving 5 hours only to be told that our reservation was cancelled due to being overbooked. Receptionist advised that a refund was being processed which was not. Horrible experience
Courtney, 1-night trip

4/10 Fair

In all fairness they were renovating, but....

I reserved 2 king bedrooms, and received a King, and 2 double beds. There are no fans in the bathrooms, so steam from the shower and stench from taking a dump fills your room. They didnt serve eggs at all on one of the days (but the breakfast is free, just not much of it) The parking is VERY limited (again, they were under renovation). The front desk feature on the room phone doesnt work, and there is no way to get new towels, washcloths, etc. after dark.
James, 3-night trip

4/10 Fair

When I first got there they tried to charge my card again even though I had already paid online. The hotel was under construction in the lobby area, eating area, and the 3rd floor. Our air conditioner kept turning itself completely off throughout the night, like the unit completely shut off/down. The elevator stopped working while we were trying to use it so we took the stairs. So someone at the front desk said he had to go reset the elevator completely to see if it would work. Overall a horrible experience.
Stephanie, 2-night trip

4/10 Fair

I was disappointed, everything looks broken and under construction. It shouldn't be open for guests. I got first level room it was so bad with ceiling all wet from water and paint was falling . I asked for other room and this one is better but no fridge no ice machine....
mustafa, 1-night trip