In the heart of Bilbao, Occidental Bilbao offers an upscale retreat with a Mediterranean twist. Enjoy delicious meals at The Kitchen, relax on the terrace or in the garden, and rejuvenate with a body treatment at the spa. With free in-room WiFi and helpful staff always ready to assist you.
VIP Access
Reviews
8.68.6 out of 10
Excellent
Popular amenities
Pool
Spa
Parking available
Free WiFi
Restaurant
Connecting rooms available
Main amenities (12)
Daily housekeeping
Restaurant and bar/lounge
Full-service spa
Breakfast available
Fitness center
Self parking
Seasonal outdoor pool
Room service
Coffee shop/cafe
Business center
Meeting rooms
Terrace
Feel at home (6)
Connecting/adjoining rooms available
Private bathroom
Television
Garden
Terrace
Daily housekeeping
The current price is $147
$147
$162 total
includes taxes & fees
Jun 21 - Jun 22
Why we love this property
Work and play paradise
Business meets pleasure here. A conference space fuels productivity, while the spa, sauna, and bar lounge revitalize the senses.
Food for every appetite
The Mediterranean restaurant, cafe, and bar cater to diverse palates. Buffet breakfast and vegan and vegetarian options add to dining flexibility.
Pool bliss
This hotel features a seasonal outdoor pool where visitors can cool off and soak up the sun during warmer months.
Museum of Archaeology Bizkaya - 9 min walk - 0.8 km
Ribera Market - 12 min walk - 1.1 km
Plaza Nueva - 13 min walk - 1.1 km
Guggenheim Museum Bilbao - 4 min drive - 3.2 km
Getting around
Bilbao Airport (BIO) - 15 min drive
Vitoria (VIT) - 47 min drive
Bilbao (YJI-Bilbao-Abando Train Station) - 21 min walk
Bilbao-Abando Station - 21 min walk
Bilbao Zabalburu Station - 26 min walk
Santutxu Station - 6 min walk
Basarrate Station - 12 min walk
Casco Viejo Station - 14 min walk
Restaurants
Restaurante Karlos - 9 min walk
Asador Gozo Gozo - 7 min walk
Sarima - 3 min walk
New Hamilton - 8 min walk
Urban - 4 min walk
About this property
Occidental Bilbao
Occidental Bilbao puts you within a 10-minute drive of Guggenheim Museum Bilbao and San Mames Stadium. You can visit the spa to indulge in massages, facials, or aromatherapy, and The Kitchen serves Mediterranean cuisine. Other features include a bar/lounge, a fitness center, and a seasonal outdoor pool. Fellow travelers say great things about the helpful staff. Public transportation is just a short walk: Santutxu Station is 6 minutes and Basarrate Station is 12 minutes.
At a glance
DONE
Hotel size
200 rooms
Arranged over 8 floors
DONE
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
No cribs (infant beds)
DONE
Pets
Pets not allowed
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Onsite self parking (EUR 22 per day)
Wheelchair-accessible parking on site
Electric vehicle charging point on site
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:30 AM–10:30 AM
Restaurant
Bar/lounge
Coffee shop
Room service (limited hours)
Snack bar/deli
What to do
Pool table
Working away
Business center
Meeting rooms
Computer station
Conference space (11119 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
On-site car rental
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Facilities
1 building/tower
Built in 1967
Safe-deposit box at front desk
Garden
Terrace
Fireplace in lobby
Fitness center
Seasonal outdoor pool
Full-service spa
Vegan dining options
Vegetarian dining options
Local culture & ecosystem education
Comprehensive food waste policy
Waste recycling policy
Banquet hall
Accessibility
Braille/raised signage
Elevator
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible lounge
Closed captioned TV
Well-lit path to entrance
Stair-free path to entrance
Room amenities
Be entertained
Flat-screen television
Home comfort
Air conditioning (climate-controlled) and heating
Minibar
Coffee/tea maker
Slippers
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Bathtub or shower
Eco-friendly toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Bulk dispenser for toiletries
Energy-saving switches
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Dining
The Kitchen - This restaurant specializes in Mediterranean cuisine.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 20 per person
Spa access is available for an extra charge of EUR 20 per day
Renovations and closures
The following facilities are closed seasonally each year. They will be closed from August 15 to August 22:
Spa
Parking
Self parking costs EUR 22 per day
Pool, spa, & gym (if applicable)
The fitness facility is accessible for EUR 20 per person, per day
Pool access available from 9:00 AM to 8:00 PM
The seasonal pool is open from June to September
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Please note: Access to the spa and gym facilities is limited to once per day per person.
Property Registration Number B07548696
Also known as
Bilbao Holiday Inn
Occidental Bilbao Hotel
Holiday Inn Hotel Bilbao
Holiday Inn Bilbao Hotel
Occidental Bilbao Hotel
Occidental Bilbao Bilbao
Occidental Bilbao Hotel Bilbao
Frequently asked questions
Does Occidental Bilbao offer free cancellation for a full refund?
Yes, Occidental Bilbao does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Occidental Bilbao?
Yes, there's a seasonal outdoor pool. Guests have pool access from 9:00 AM to 8:00 PM.
Are pets allowed at Occidental Bilbao?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Occidental Bilbao?
Yes. Self parking costs EUR 22 per day. Electric vehicle charging is available.
What are the check-in and check-out times at Occidental Bilbao?
Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at Occidental Bilbao?
No, this hotel doesn't have a casino, but Gran Casino Bilbao (5-min drive) is nearby.
What is there to do at Occidental Bilbao and nearby?
Occidental Bilbao has a spa and a seasonal outdoor pool, as well as a fitness center and a garden.
Are there restaurants at or near Occidental Bilbao?
Yes, The Kitchen offers Mediterranean cuisine.
What's the area around Occidental Bilbao like?
Occidental Bilbao is a short 6-minute walk from Santutxu Station and 14 minutes' walk from Plaza Miguel de Unamuno.
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Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2
Cleanliness
7.6
Location
8.8
Staff & service
8.8
Property conditions & facilities
Guest review summary
What guests liked
Breakfast was great quality and excellent value for money. (10 reviews)
From real guest reviews summarized by AI.
Popular mentions
Service staff
Location
Room
Gyms (public)
Old town
Spa
Outdoor pools
Cities
Food
Pool
Reviews
Verified
10/10 Exceptional
Mar 26, 2026
Very nice hotel with very friendly staff and great restaurant!
Patrick
Patrick, 1-night trip
Verified
10/10 Exceptional
Nov 3, 2025
Great breakfast, comfortable beds, clean rooms.
Nick
Nick, 1-night trip
Verified
8/10 Very good
Apr 14, 2026
Check in was easy & very friendly staff, Bar staff we very friendly, rooms were clean but a little small & not enough hangers & no cupboard / draw space. Reception lounge area was fabulous & great 2 sit & relax & have a drink. Bit out of it but Metro just around the corner & only 1 stop to old town, get a metro card as it is so cheap & easy to use.
Dennis
Dennis, 3-night trip
Verified
10/10 Exceptional
Apr 9, 2026
Excellent hotel close to metro (3 minutes walk) located in city center. Supermarkets just around the corner. 20 minutes walk to old town. Clean and spacious room, comfy bed. Nice friendly staff (housekeep, front desk and bar). Very helpful receptionists. Especially Arrate, try hard to help us to find a way to Santander. Two thumbs up!
Pui Kwan
Pui Kwan, 4-night trip
Verified
10/10 Exceptional
Oct 12, 2025
Excellent hotel with great proximity to the city centre
Rukhsar
Rukhsar, 4-night trip
Verified
10/10 Exceptional
Jul 21, 2025
Stay in Bilbao
A lovely hotel and well located for the city.
A very comfortable bed and an amazing breakfast.
Jonathan
Jonathan, 2-night trip
Verified
10/10 Exceptional
Mar 23, 2025
Really enjoyed our stay. Staff was very kind, and the restaurant had some really good food. Definitely recommended
William
William, 3-night trip
Verified
8/10 Very good
Jun 16, 2025
Nice hotel
Only stayed one night but it looked like a nice hotel to stay for several days. Only slight drawback was the location which is a bit of a walk out of town up a steep hill. Room was clean and comfortable, nice shower. Breakfast excellent and reception staff very friendly and helpful.
Verified traveler
1-night trip
Verified
10/10 Exceptional
Oct 9, 2025
Underground car park. We stayed while passing through on motorbikes. Hotel is a nice distance from city centre and is definitely motorbike friendly. But i recomend you enter the carpark from the rear entrance if on 2 wheels, the ramp on front of the hotel is very slippy when wet!
Martin
Martin, 1-night trip
Verified
10/10 Exceptional
Feb 20, 2024
We stayed at the Occidental earlier as well and really liked the service and room. Would definitely stay there again.
Robert
Robert, 1-night trip
Verified
10/10 Exceptional
May 24, 2024
Short break
Good location, nice hotel
Martin
Martin, 2-night trip
Verified
8/10 Very good
Apr 29, 2024
Plenty of setvices offered by the hotel, supportive staff, well linked with the city center
Enza
Enza, 3-night trip
Verified
10/10 Exceptional
Sep 12, 2025
4 Night Stay
Excellent hotel, with very friendly staff - especially the lady who served me dinner my first night. I forget her name.
The hotel was a bit hard to find at first, but once I got there I realised there's a metro stop just a 2 min walk away. It's only one stop from the old town then.
Highly recommend this place.
Alan
Alan, 4-night trip
Verified
10/10 Exceptional
Sep 30, 2023
Good option in Bilbao
Nice hotel in Bilbao , not too far from city sightseeing and close to the airport
Martin
Martin, 1-night trip
Verified
8/10 Very good
Oct 1, 2025
I liked the location of the property it was in a nice area and close to public transportation. It was clean and the staff was amazing. My only complaint is that the doors to the rooms are heavy and impossible to close quietly.So every time someone enters or exits their room it is loud .
The breakfast buffet was really good too.I would definitely stay there again even with the loud doors.
Jason
Jason, 9-night trip
Verified
10/10 Exceptional
Feb 13, 2024
It was a very comfortable hotel. We.will be staying there again after we visit other stops in Spain, before we fly home from the airport in Bilbao.
Robert
Robert, 2-night trip
Verified
8/10 Very good
Oct 6, 2023
Nice Hotel
Good hotel, good location, nice views of city.
Unfortunately we chose to stay here because it had a pool but it was closed for our entire stay.
Robert
Robert, 4-night trip
Verified
10/10 Exceptional
Apr 9, 2025
This was my 4 th stay at this hotel. It is convenient and easily located. Parking is good and the metro is nearby. The staff are terrific and helpful. The lobby area and restaurant are very modern and nice looking. I highly recommend it.
Randall
Randall, 2-night trip
Verified
8/10 Very good
May 19, 2024
We had a good time and a good diner our last evening. Breakfast excellent. Rooms proper.
Caroline
Caroline, 4-night trip
Verified
8/10 Very good
Dec 9, 2024
Convenient place to stay near the old town and metro. Quiet rooms with good curtains. Free coffee and tea in romm with fridge. Helpful and friendly personnel
jason
jason, 1-night trip
Verified
8/10 Very good
Nov 26, 2024
Would recommend
Great stay, staff very friendly, room a decent size and good location. Use of the gym and pool is an extra charge which I hadn’t realised when booking
Adam
Adam, 1-night trip
Verified
8/10 Very good
Oct 16, 2023
Good location in Bilbao.
Super friendly and service oriented staff. Wonderful breakfast buffet.
Really a shame that the outdoor pool was closed even though heavily advertised with on booking and hotel site, in a week when day time temp was 30 deg C.
Car park is expensive at € 20 / night.
Paul
Paul, 7-night trip
Verified
6/10 Good
May 3, 2024
Business Trip
Hotel was good, clean, nice bar and restaurant, the only down side to the hotel was very poor Wifi connection, this kept tripping out which was very annoying
Graham
Graham, 2-night trip
Verified
10/10 Exceptional
Apr 29, 2024
Really enjoyed our stay. Very clean and modern everywhere in the hotel and rooms. Breakfast was great quality and value for money. Staff extremely friendly. Location is a little further out of the old town that we would have liked but there is a metro station very near and the walk is only 30 mins. To use the spa is extra, but all the info was very clear when we booked. I would recommend and stay again.
Philip
Philip, 4-night trip
Verified
8/10 Very good
Oct 16, 2024
We came saturday instead of wednesday. Check-inn went fast, frontdesk employee was very kind and helped with getting a taxi.