Park Hyatt Aviara Resort, Golf Club & Spa

Luxury resort with 3 restaurants, near Batiquitos Lagoon

Choose dates to view prices

Where to?

Dates

November 2025

1

December 2025

2 outdoor pools, cabanas (surcharge), pool umbrellas

Escape to Park Hyatt Aviara Resort, Spa & Golf Club, nestled near Batiquitos Lagoon and South Ponto Beach. Tee off on the 18-hole golf course, indulge in a rejuvenating spa treatment at Miraval Life in Balance Spa Aviara or soak up the sun by one of the two outdoor pools. Guests rave about the helpful staff.

Exceptional

Popular amenities

Electric vehicle charging point
Connecting rooms available
Bar
Parking available
Spa

Main amenities (12)

Daily housekeeping
Golf course
Near the beach
3 restaurants and bar/lounge
Full-service spa
2 outdoor pools
Breakfast available
6 outdoor tennis courts
24-hour fitness center
Sauna
Valet parking
Children's pool

Feel at home (6)

Children stay free
Children's pool
Connecting/adjoining rooms available
Private bathroom
Separate bathtub and shower
Premium TV channels

$523 total

includes taxes & fees

Nov 14 - Nov 15

Why we love this property

Poolside paradise

This luxury resort dazzles with 2 outdoor pools and a children's pool. Pool cabanas, loungers, and a waterslide await with dining and drinks nearby.

Spa and wellness getaway

A full-service spa offers daily treatments in dedicated rooms, including couples spaces. A sauna, hot tub, and deep soaking tubs elevate the experience.

Luxury dine-in views

From the ocean-view restaurant to the garden setting, this resort offers multiple dining spots with picturesque vistas of pools and golf courses.

Room options

Check availability for these dates

Tonight

Nov 1 - Nov 2

Tomorrow

Nov 2 - Nov 3

All rooms

1 bed

2 beds

Showing 32 of 32 rooms

Premium bedding, down comforters, pillowtop beds, in-room safe

1 King Pool View

Wonderful

Highlights

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

Renovated in 2020

50 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

1 King Coastal View

Highlights

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

Renovated in 2020

50 sq m
Partial ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

1 King Garden View

Exceptional

Highlights

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

Renovated in 2020

50 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

1 King Courtyard View

Exceptional

Highlights

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

Renovated in 2020

50 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

1 King ADA Shower

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

Renovated in 2020

Down duvet

50 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

1 King ADA Tub

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

Renovated in 2020

Down duvet

50 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

2 Kings Pool View

Very good

Highlights

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

Renovated in 2020

50 sq m
1 bedroom
Sleeps 4
2 King Beds

2 Kings Coastal View

Exceptional

Highlights

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

Renovated in 2020

50 sq m
Partial ocean view
Sleeps 4
2 King Beds

2 Kings Garden View

Exceptional

Highlights

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

Renovated in 2020

50 sq m
Sleeps 4
2 King Beds

2 Kings Courtyard View

Exceptional

Highlights

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

Renovated in 2020

50 sq m
Sleeps 4
2 King Beds

Fireside Terrace Suite

Exceptional

Highlights

Separate sitting area

Soundproofed

Fireplace

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cribs/infant beds

HDTV

79 sq m
1 bedroom
Sleeps 4
1 King Bed

Courtyard Suite

Highlights

Separate sitting area

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

79 sq m
1 bedroom
Sleeps 4
1 King Bed

Pool Suite

Exceptional

Highlights

Separate sitting area

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

79 sq m
1 bedroom
Sleeps 4
1 King Bed

Premium Garden Suite

Highlights

Separate sitting area

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

106 sq m
1 bedroom
Sleeps 4
1 King Bed

Premium Coastal Suite

Exceptional

Highlights

Separate sitting area

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

106 sq m
1 bedroom
Partial ocean view
Sleeps 4
1 King Bed

2 Kings Courtyard View

Sleeps 4

Pool View Room With Two King Beds

Sleeps 4

Bathroom | Separate tub and shower, deep soaking tub, free toiletries, hair dryer

King Room Ada Tub

Sleeps 4

1 King Foothills View

Exceptional

Highlights

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

Renovated in 2020

50 sq m
1 bedroom
Hill view
Sleeps 4
1 King Bed

2 Kings Foothills View

Exceptional

Highlights

Soundproofed

Private indoor hot tub

Air conditioning

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

Renovated in 2020

50 sq m
1 bedroom
Hill view
Sleeps 4
2 King Beds

Blue Heron Suite

Highlights

Soundproofed

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Renovated in 2020

Pillowtop bed

Premium bedding

1 bedroom
Partial ocean view
Sleeps 4
1 King Bed

Presidential Suite

Highlights

Separate dining area

Soundproofed

Air conditioning

Connecting rooms available

Kitchenette

Full-sized refrigerator/freezer

HDTV

Hypo-allergenic bedding

1 bedroom
Partial ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Palmer Suite

Highlights

Furnished balcony

Separate dining area

Soundproofed

Air conditioning

Connecting rooms available

Kitchenette

HDTV

Hypo-allergenic bedding

1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed (Fireside, Terrace)

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cribs/infant beds

HDTV

Hypo-allergenic bedding

Renovated in 2020

Pillowtop bed

50 sq m
Sleeps 4
1 King Bed

King Room

Sleeps 4

King Room With Courtyard View

Sleeps 4

King Room With Pool View

Sleeps 4

King Room With Coastal View

Sleeps 4

King Room With Ada Shower

Sleeps 4

2 King Beds

Sleeps 4

2 Kings Foothills View

Sleeps 4

Coastal View Room With Two King Beds

Sleeps 4

Similar properties

Pool
Spa
Pet friendly
Parking available

$331 total

includes taxes & fees

Nov 26 - Nov 27

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About the neighborhood

7100 Aviara Resort Drive, Carlsbad, CA, 92011

Getting around

Carlsbad, CA (CLD-McClellan-Palomar) - 8 min drive
San Diego, CA (MYF-Montgomery Field) - 39 min drive
San Diego Intl. Airport (SAN) - 42 min drive
San Diego, CA (SEE-Gillespie Field) - 44 min drive
Carlsbad Poinsettia Station - 9 min drive
Carlsbad Village Station - 18 min drive
San Diego Coaster Sorrento Valley Station - 20 min drive

Restaurants

‪La Costa Coffee Roasting - ‬3 min drive
‪The Story Caffe - ‬3 min drive
‪SEASONS RESTAURANT - ‬13 min walk
‪Burgeon Beer Company - ‬5 min drive
‪Alejandra’s - ‬3 min drive

About this property

Park Hyatt Aviara Resort, Golf Club & Spa

Park Hyatt Aviara Resort, Golf Club & Spa features a golf course and puts you within a 10-minute drive of LEGOLAND® California and Moonlight State Beach. Guests can be pampered with massages at the spa, and Ponto Lago, one of 3 restaurants, serves local and international cuisine and is open for breakfast and dinner. Other highlights at this luxurious resort include 2 outdoor pools, a poolside bar, and a 24-hour fitness center. The room service and helpful staff get good marks from fellow travelers.

At a glance

Hotel size

- 327 units
- Arranged over 5 floors

Arriving/Leaving

- Check-in start time: 4:00 PM; Check-in end time: anytime
- Express check-out available
- Early check-in subject to availability
- Minimum check-in age: 21
- Check-out time is 11 AM
- Late check-out subject to availability

Special check-in instructions

- An adult age 18 or older must assume all liability for the booking
- Front desk staff will greet guests on arrival at the property

Required at check-in

- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 21

Children

- Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

- Pets allowed (dogs and cats only, 2 total, up to 50 lbs per pet)*
- Service animals welcome
- Specific rooms only*
- Pets must be supervised

Internet

- Free WiFi in public areas
- Free WiFi in rooms

Parking

- Secured covered onsite valet parking (USD 68 per night; includes in/out privileges)
- Wheelchair-accessible parking and van parking on site
- Electric vehicle charging point on site
- Height restrictions apply for onsite parking

Other information

- Designated smoking areas

Property amenities

Food and drink

Full breakfast (surcharge) each morning 7 AM–11:00 AM
3 restaurants
Bar/lounge
Poolside bar
Coffee shop
Private picnics
24-hour room service
Snack bar/deli
Water dispenser

Traveling with children

Children stay free (see details)
Children's pool
Waterslide
Children's menu
Children's games
Toys
Beach toys
Fence around the pool
Lifeguard on site

What to do

Tennis lessons
Fitness classes
Yoga classes
Volleyball
Pro golf lessons
Golfing
Shopping
Pool table
Beach nearby
Bicycle rentals nearby
Hiking/biking trails nearby
Kayaking nearby
Surfing/body boarding nearby
Scooter/moped rentals nearby
Skydiving nearby

Working away

23 meeting rooms
Conference space (28998 square feet)

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Pool cabanas (surcharge)
Golf cart on site
Golf clubs on site
Pool loungers
Pool umbrellas

Facilities

1 building/tower
Built in 1997
ATM/banking
Safe-deposit box at front desk
Garden
Picnic area
Terrace
Fireplace in lobby
Television in common areas
24-hour fitness center
Golf course on site
Golf driving range on site
2 outdoor pools
Arcade/game room
Full-service spa
Golf clubhouse on site
Golf pro shop on site
Hot tub
6 outdoor tennis courts
Sauna
Massage/treatment rooms
Waterslide
Banquet hall
Firepit
Outdoor furniture

Accessibility

Wheelchair accessible
Braille/raised signage
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Handrails in stairways
Well-lit path to entrance
Stair-free path to entrance
Pool hoist on site

Room amenities

Be entertained

55-inch TV
Premium cable channels
Streaming services
Pay movies

Home comfort

Climate-controlled air conditioning and heating
Espresso maker
Electric kettle
Bathrobes
Iron/ironing board
Window screens

Sleep well

Hypo-allergenic bedding
Down comforter
Blackout drapes/curtains
Soundproofed rooms
Premium bedding
Pillowtop mattress

Freshen up

Private bathroom
Deep soaking bathtub
Separate bathtub and shower
Free toiletries
Hair dryer
Towels
Toilet paper

Stay connected

Desk
Free newspapers
Free WiFi
Phone
Desk chair

More

Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Mobile key entry
Restaurant dining guide

Special features

Spa

Miraval Life in Balance Spa Aviara has 20 treatment rooms including rooms for couples. Services include massages. The spa is equipped with a sauna. The spa is open daily.

Dining

Ponto Lago - Overlooking the ocean and golf course, this restaurant specializes in local and international cuisine and serves breakfast, brunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Ember & Rye - Overlooking the golf course, this steakhouse specializes in American cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Pacific Point - Overlooking the ocean and golf course, this lobby lounge serves brunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Water's Edge - This poolside restaurant serves lunch and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Aviara Market - Onsite coffee shop. Open daily.

Awards and affiliations

Park Hyatt Aviara Resort, Golf Club & Spa is listed in the 2021 Condé Nast Traveler Hot List.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:

Resort fee: USD 66.00 per accommodation, per night

Resort fee inclusions:

Additional inclusions
Beach access
Beach loungers
Beach towels
Business center/computer access
Children's club/arcade access
Faxes
Fitness center access
Fitness/yoga classes
Health club access
In-room bottled water
In-room coffee
In-room safe
Laundry facilities
Newspaper
Phone calls (may be limited)
Pool access
Shuttle service
Hot tub access
Sporting facilities or equipment

Optional extras

Full breakfast is offered for an extra charge of approximately USD 0 to 40 for adults, and USD 0 to 20 for children
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)

Pets

Service animals exempt from fees
Pets are allowed for an extra charge of USD 150 per pet, per stay

Parking

Covered valet parking costs USD 68 per night with in/out privileges
Parking height restrictions apply

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche

Cashless transactions are available.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Also known as

Aviara Hyatt Spa

Aviara Resort Spa

Park Aviara Hyatt Resort

Park Hyatt Aviara Resort Spa Carlsbad

Park Hyatt Aviara Resort Spa

Park Hyatt Aviara Spa Carlsbad

Park Hyatt Aviara Spa

Park Hyatt Aviara Resort Spa Golf Club

Park Hyatt Aviara Resort, &

Park Hyatt Aviara Resort Spa Golf Club

Park Hyatt Aviara Resort, Golf Club & Spa Resort

Park Hyatt Aviara Resort, Golf Club & Spa Carlsbad

Park Hyatt Aviara Resort, Golf Club & Spa Resort Carlsbad

Frequently asked questions

Does Park Hyatt Aviara Resort, Golf Club & Spa offer free cancellation for a full refund?

Yes, Park Hyatt Aviara Resort, Golf Club & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Park Hyatt Aviara Resort, Golf Club & Spa?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Park Hyatt Aviara Resort, Golf Club & Spa?

Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 50 lbs per pet. There's a charge of USD 150 per pet, per stay. Service animals are exempt from fees.

Is parking offered on site at Park Hyatt Aviara Resort, Golf Club & Spa?

Yes. Valet parking costs USD 68 per night. Electric vehicle charging is available.

What are the check-in and check-out times at Park Hyatt Aviara Resort, Golf Club & Spa?

Check-in start time: 4:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.

Is there an onsite casino at Park Hyatt Aviara Resort, Golf Club & Spa?

No, this resort doesn't have a casino, but Ocean's Eleven Casino (13-min drive) is nearby.

What is there to do at Park Hyatt Aviara Resort, Golf Club & Spa and nearby?

Tee off at the onsite golf course, and improve your game on the tennis courts. Additional recreation onsite includes fitness classes, volleyball, and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 2 outdoor swimming pools. Park Hyatt Aviara Resort, Golf Club & Spa also has a waterslide, a 24-hour fitness center, and a sauna, as well as an arcade, a picnic area, and a garden.

Are there restaurants at or near Park Hyatt Aviara Resort, Golf Club & Spa?

Yes, there are 3 onsite restaurants, featuring alfresco dining, local and international cuisine, and garden views.

Does Park Hyatt Aviara Resort, Golf Club & Spa have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

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Park Hyatt Aviara Resort, Golf Club & Spa Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Location

9.6

Staff & service

9.4

Eco-friendliness

9.6

Property conditions & facilities

What guests liked

The pool area was a highlight, with great service, slides, and a family-friendly atmosphere. (6 reviews)

From real guest reviews summarized by AI.

Popular mentions

Service staff

Food

Room

Golf

Children

Restaurant

Amenities

Recreation

Family friendly

Location

10/10 Exceptional

Apr 24, 2025

Friendly staff, kid friendly, very nice place to visit

Cody, 7-night trip

10/10 Exceptional

May 31, 2025

It was amazing! Staff, food and beverage top notch, as well as grounds.

Krista, 5-night trip

10/10 Exceptional

Nov 27, 2024

It was an amazing hotel Food was wonderful the set is was amazing

Maryam, 1-night trip

10/10 Exceptional

May 12, 2025

Amazing!

Gevorg, 1-night trip

10/10 Exceptional

Aug 6, 2024

Fantastic property and family friendly!

joe, 1-night trip

10/10 Exceptional

Oct 23, 2024

The accommodations are amazing the staff is always ready to help/assist and create a wonderful experience

Jonny, 1-night trip

10/10 Exceptional

Jun 25, 2024

Great place

Arlene, 2-night trip

10/10 Exceptional

Jul 5, 2023

This property was outstanding for kids, plenty of activities and dining options with a very welcoming and helpful staff.

Charles, 2-night trip

10/10 Exceptional

Nov 26, 2024

5+ Beautiful Property

Beautiful property, excellent service, very clean. Food was great. We had high expectations and were impressed. We had a great family weekend!

Kelsey, 1-night trip

10/10 Exceptional

Feb 25, 2024

Such an incredible experience!! My wife and I stayed there after we got married and the staff made us feel very special. The hotel was incredible!

Denice, 1-night trip

10/10 Exceptional

Nov 3, 2024

They were very accommodating in allowing me to check in early. The facility and the rooms are excellent. Because it is a large resort in a residential area, there is not much to see within walking distance. My only complaints were the parking charge and resort fees at $60 each were somewhat excessive.

Craig, 1-night trip

10/10 Exceptional

Apr 21, 2024

Elegant property , 5 star rooms and pool area, excellent dining and beautiful staff take care of you and provide sweeping views of the ocean. loved it!

Anita, 2-night trip

10/10 Exceptional

Jun 26, 2022

The staff and service was excellent. Rooms were clean and kept up.

Julia, 7-night trip

10/10 Exceptional

Sep 3, 2024

Very good!

Daniel, 2-night trip

10/10 Exceptional

Jul 9, 2023

Staff was amazing! Extremely clean and beautiful!

Lorese, 4-night trip

10/10 Exceptional

Aug 21, 2024

This property was perfect for our young family! My kids couldn’t get enough of the slide. I like they have a family pool and an adult only pool. The family pool was just that, families and children playing together. Poolside service was 10/10! Our room was clean and beautiful overlooking the family pool which was perfect for us.

Cynthia, 4-night trip

10/10 Exceptional

Jul 13, 2023

Absolutely loved staying here during our time in San Diego. Beautiful property inside and outside. Conveniently located to restaurants and activities for those with a car. My only issue was the parking. It seemed that valet as the only option and an expensive one.

Kelli, 5-night trip

10/10 Exceptional

Jun 23, 2024

Beautiful Hotel with some things to know..

Beautiful hotel with all the amenities you could want. Staff was lovely and very Informative. The food was OK. They could do better with room service menu. This hotel was very dog friendly. There were literally dogs everywhere so if you don’t like dogs, this probably wouldn’t be the place for you. A guest even had their dog running around the pool off leash. The dog started to follow myself and my kids. Not cool (wasn’t friendly) and I love dogs!

Elysse, 2-night trip

4/10 Fair

Apr 15, 2024

The hotel is very nice and great location. The things I did not like was the sleeping conditions. The pillows were really uncomfortable. The bed had lights that turn on for a long time if anyone gets up lighting up the whole room. The smoke detector lit up the whole room. I just did not sleep well the whole time. The food at the hotel was fabulous. Service was great.

Jamie, 4-night trip

6/10 Good

Jul 1, 2024

I would give this 5 star property 3 stars. There’s really nothing special about it. We had multiple issues checking in that should have required a manager to speak with us, instead the young ladies at the front had to fix the main issue. One of the restaurants had terrible service and decent food. The bed and main room were very clean. The bathroom could use a fresh look or deep cleaning. The hallways had overflowing trash in the trash cans multiple days. The slide hours don’t match what the hours online state. The pool could also have been cleaned better. I’m assuming it was the same bandage in the pool for 2 days. The views and the exterior of the property are beautiful. All in all not worth the price to stay here. Look elsewhere.

Kurt, 2-night trip

10/10 Exceptional

Jun 12, 2024

The check in process was the only positive thing about this hotel. We had originally planned to stay here for 5 nights, but after the first night we checked out. I found someone’s shareware hung over the shower, hair in the bathtub, so I assume the bathroom was not cleaned at all after the last quests had been there. One of the beds did not have a sheet fully covering the mattress, which was disgusting to see. I also got woken up around 9:30 or 10:00 PM by people yelling and slamming the door next to us. This went on for about an hour and when I called the front desk they told me it was because someone had just checked in next to us. The next morning when I looked at the door, it wasn’t for a guest room. I asked one of the staff members what the room was and he said it’s for the hotel staff. I asked for a refund from hotels.com and they were able to get that back for me. We were able to find another hotel, which saved our trip.

Laura, 1-night trip

6/10 Good

Jul 9, 2024

I have stayed at this hotel many times in the past and had a wonderful experience - it was my favorite hotel in the San Diego area. However, this 4th of July weekend stay was just not up to par. The staff seemed overrun and unprepared for the amount of guests staying. I called ahead and asked for a crib to be delivered to our room and then I had to call twice once I got there to remind them to deliver it. I also asked for nonfeather pillows due to an allergy and housekeeping did not switch out the pillows (I realized this after suffering from allergies for two nights). The pool had no towels and no available chairs when we arrived at 9am (people were waking up early to save chairs). I had to ask the front desk to look into how the pool ran out of towels (an employee at the pool just said that housekeeping will bring them when they bring them). The pool bathrooms were gross very early in the am which led me to believe they hadn't been cleaned at all. Waitstaff forgot parts of our food orders and still charged for the food. For over $650 - over $1,000 per night, the services provided were just not up to par and not in line with what the hotel service was like in the past. I saw that the employees were doing their best but something just seemed off.

Leena, 3-night trip