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Hotel Fenix Gran Meliá - The Leading Hotels of the World

5.0 star property
Luxury hotel with spa, near U.S. Embassy

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Photo gallery for Hotel Fenix Gran Meliá - The Leading Hotels of the World

Terrace/patio
Lobby
1 bedroom, premium bedding, down comforters, minibar
Restaurant
Terrace/patio
In the heart of Madrid, Hotel Fenix Gran Meliá - The Leading Hotels of the World offers a tranquil retreat. Unwind with a massage or body treatment at the onsite spa, connect to in-room WiFi, and enjoy coffee in the lobby. With babysitting services and tour assistance available, previous guests praise this hotel for its attentive staff.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Bar
  • Electric vehicle charging point
  • Spa
  • Parking available
  • Pet friendly

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • Health club
  • Self parking
  • 24-hour room service
  • Coffee shop/cafe
  • Babysitting
  • 24-hour business center
  • 6 meeting rooms
  • Airport shuttle

For families (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
The current price is $305
$336 total
includes taxes & fees
Aug 13 - Aug 14

Room options

Available filters for rooms
Showing 47 of 47 rooms

View all photos for Presidential Penthouse Suite Red Level (3+1)

1 bedroom, premium bedding, down comforters, minibar

Presidential Penthouse Suite Red Level (3+1)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 200 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room

Classic Room | 1 bedroom, premium bedding, down comforters, minibar

Classic Room

8.8 out of 10
Excellent
(13 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Red Level Room (2+1)

Deluxe Red Level Room (2+1) | 1 bedroom, premium bedding, down comforters, minibar

Deluxe Red Level Room (2+1)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room (2 Adults + 1 Child)

1 bedroom, premium bedding, down comforters, minibar

Premium Room (2 Adults + 1 Child)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room (3 Adults)

1 bedroom, premium bedding, down comforters, minibar

Premium Room (3 Adults)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • Sleeps 3
  • 1 Queen Bed

View all photos for Penthouse Suite Red Level (2+1)

1 bedroom, premium bedding, down comforters, minibar

Penthouse Suite Red Level (2+1)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Penthouse Suite Red Level (2+1)

1 bedroom, premium bedding, down comforters, minibar

Presidential Penthouse Suite Red Level (2+1)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Suite Red Level (4+1)

1 bedroom, premium bedding, down comforters, minibar

Two Bedroom Suite Red Level (4+1)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • Sleeps 5
  • 1 King Bed

View all photos for Red Level Deluxe Room

Red Level Deluxe Room | 1 bedroom, premium bedding, down comforters, minibar

Red Level Deluxe Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Penthouse Suite Red Level

1 bedroom, premium bedding, down comforters, minibar

Presidential Penthouse Suite Red Level

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 200 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Junior Suite Red Level Lounge Access

1 bedroom, premium bedding, down comforters, minibar

Deluxe Junior Suite Red Level Lounge Access

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Suite Red Level (2+2)

1 bedroom, premium bedding, down comforters, minibar

One Bedroom Suite Red Level (2+2)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Red Level Lounge Access 3Adults & 1Child)

Deep soaking tub, hydromassage showerhead, designer toiletries

Suite, 1 Bedroom (Red Level Lounge Access 3Adults & 1Child)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Suite Red Level (3+1)

1 bedroom, premium bedding, down comforters, minibar

One Bedroom Suite Red Level (3+1)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Red Level Lounge Access

1 bedroom, premium bedding, down comforters, minibar

Junior Suite Red Level Lounge Access

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Suite Red Level Lounge Access

Deep soaking tub, hydromassage showerhead, designer toiletries

One Bedroom Suite Red Level Lounge Access

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 60 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium

1 bedroom, premium bedding, down comforters, minibar

Premium

9.6 out of 10
Exceptional
(27 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Supreme Room

1 bedroom, premium bedding, down comforters, minibar

Family Supreme Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Pillowtop bed
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Grand Supreme

1 bedroom, premium bedding, down comforters, minibar

Family Grand Supreme

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Two Bedrooms Suite Red Level

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 90 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Gran Premium with Jacuzzi Red Level Lounge Access

Gran Premium with Jacuzzi Red Level Lounge Access | 1 bedroom, premium bedding, down comforters, minibar

Gran Premium with Jacuzzi Red Level Lounge Access

8.0 out of 10
Very good
(3 reviews)

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Club Lounge
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Master Suite Red Level

1 bedroom, premium bedding, down comforters, minibar

One Bedroom Master Suite Red Level

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
  • 100 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Supreme

Supreme | 1 bedroom, premium bedding, down comforters, minibar

Supreme

9.6 out of 10
Exceptional
(15 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Redlevel One Bedroom Master Suite with Terrace

1 bedroom, premium bedding, down comforters, minibar

Redlevel One Bedroom Master Suite with Terrace

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 89 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Redlevel One Bedroom Master Suite with Terrace (2+1)

1 bedroom, premium bedding, down comforters, minibar

Redlevel One Bedroom Master Suite with Terrace (2+1)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 89 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse Suite Red Level (3+1)

1 bedroom, premium bedding, down comforters, minibar

Penthouse Suite Red Level (3+1)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 79 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse Suite Red Level (2+2)

1 bedroom, premium bedding, down comforters, minibar

Penthouse Suite Red Level (2+2)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 80 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse Suite Red Level

1 bedroom, premium bedding, down comforters, minibar

Penthouse Suite Red Level

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 80 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Penthouse Suite Red Level (2+2)

1 bedroom, premium bedding, down comforters, minibar

Presidential Penthouse Suite Red Level (2+2)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 200 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Master Suite Red Level (2+1)

1 bedroom, premium bedding, down comforters, minibar

One Bedroom Master Suite Red Level (2+1)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 90 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 King Bed

View all photos for Red Level Deluxe Room

Lobby

Red Level Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Supreme Room

Lobby

Supreme Room

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for One-Bedroom Suite Red Level

1 bedroom, premium bedding, down comforters, minibar

One-Bedroom Suite Red Level

  • Sleeps 4
  • 1 Twin Sofa Bed and 1 King Bed

View all photos for Grand Family Room

1 bedroom, premium bedding, down comforters, minibar

Grand Family Room

  • Sleeps 5
  • 1 Twin Sofa Bed and 1 King Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for One-Bedroom Master Suite Red Level

Outdoor spa tub

One-Bedroom Master Suite Red Level

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Red Level Penthouse Suite

1 bedroom, premium bedding, down comforters, minibar

Red Level Penthouse Suite

  • Sleeps 4
  • 1 Twin Sofa Bed and 1 Queen Bed

View all photos for Family Supreme Room

1 bedroom, premium bedding, down comforters, minibar

Family Supreme Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Grand Premium Room With Hot Tub Red Level

1 bedroom, premium bedding, down comforters, minibar

Grand Premium Room With Hot Tub Red Level

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Queen Room

Lobby

Classic Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Red Level Junior Suite

Lobby

Red Level Junior Suite

  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Presidential Penthouse Suite Red Level

Lobby

Presidential Penthouse Suite Red Level

  • Sleeps 2
  • 1 King Bed

View all photos for Red Level Grand Premium Room With Jacuzzi

1 bedroom, premium bedding, down comforters, minibar

Red Level Grand Premium Room With Jacuzzi

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Room

Lobby

Premium Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Classic Room

1 bedroom, premium bedding, down comforters, minibar

Classic Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Red Level Two Bedroom Suite

1 bedroom, premium bedding, down comforters, minibar

Red Level Two Bedroom Suite

  • Sleeps 6
  • 1 Double Bed and 1 Queen Bed

View all photos for Deluxe Junior Suite Red Level

1 bedroom, premium bedding, down comforters, minibar

Deluxe Junior Suite Red Level

  • Sleeps 5
  • 1 Twin Sofa Bed and 1 King Bed

View all photos for One-Bedroom Master Suite Red Level

1 bedroom, premium bedding, down comforters, minibar

One-Bedroom Master Suite Red Level

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Hermosilla 2, Madrid, Madrid, 28001

What's nearby

  • Gran Via - 16 min walk - 1.4 km
  • Prado Museum - 19 min walk - 1.7 km
  • Puerta del Sol - 3 min drive - 1.8 km
  • Plaza Mayor - 4 min drive - 2.9 km
  • El Retiro Park - 5 min drive - 2.9 km

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 19 min drive
  • Calanas Station - 4 min drive
  • Madrid Recoletos Station - 5 min walk
  • Nuevos Ministerios Station - 29 min walk
  • Colon Station - 4 min walk
  • Serrano Station - 5 min walk
  • Velazquez Station - 8 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Ten Con Ten - ‬3 min walk
  • ‪Habanera - ‬4 min walk
  • ‪Rodilla - ‬5 min walk
  • ‪Le Pain Quotidien - ‬2 min walk
  • ‪La Mafia se sienta a la mesa - ‬1 min walk

About this property

Hotel Fenix Gran Meliá - The Leading Hotels of the World

Hotel Fenix Gran Meliá - The Leading Hotels of the World puts you in a great location, within a 15-minute walk of Paseo de la Castellana and Gran Via. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with massages, facials, or body treatments. Other highlights at this luxurious hotel include a bar/lounge, a health club, and a fitness center. Fellow travelers love the helpful staff and location. Public transportation is just a short walk: Colon Station is 4 minutes and Serrano Station is 5 minutes.

Languages

English, French, Italian, Spanish

At a glance

DONE

Hotel size

    • 188 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Express check-in/out available
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • For any questions, please contact the property using the information on the booking confirmation
    • This property offers use of an 'Audi Q8 e-tron' electric vehicle for 1 day per stay. Guests must contact the property prior to arrival to reserve use of the vehicle (subject to availability).
    • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Babysitting*
DONE

Pets

    • Pets allowed (dogs only, 2 total)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite self parking (EUR 40.00 per day)
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Offsite

    • Area shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Babysitting (surcharge)

Working away

  • 24-hour business center
  • 6 meeting rooms
  • Conference space (6458 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 1953
  • Safe-deposit box at front desk
  • Terrace
  • Communal living room
  • Health club
  • Full-service spa
  • Massage/treatment rooms
  • Banquet hall
  • Reception hall
  • Outdoor furniture

Accessibility

  • Elevator
  • Accessible airport shuttle

Room amenities

Be entertained

  • DVD player
  • 37-inch plasma TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free crib/infant bed

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Bathtub or shower
  • Rainfall showerhead
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • LED light bulbs
  • Recycling

Special features

Spa

The onsite spa has 3 treatment rooms including rooms for couples. Services include facials and body treatments. The spa is open daily.

Dining

Balmoral Bar - This cocktail bar specializes in Mediterranean cuisine. Open daily.
"Aduana" Restaurant - This restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Leading Hotels of the World.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 40 per person
  • Airport shuttle service is offered for an extra charge of EUR 105 per vehicle (one way)
  • Area shuttle service is offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 80 per pet, per stay

Parking

  • Self parking costs EUR 40.00 per day

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Gran Melia Fenix Hotel
Gran Melia Fenix Hotel Madrid
Gran Melia Fenix Madrid
Gran Melia Hotel Madrid
Gran Melia Madrid

Frequently asked questions

Does Hotel Fenix Gran Meliá - The Leading Hotels of the World offer free cancellation for a full refund?

Yes, Hotel Fenix Gran Meliá - The Leading Hotels of the World does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

Yes, dogs are welcome, with a limit of 2 total. There's a charge of EUR 80 per pet, per stay. Service animals are exempt from fees.

Is parking offered on site at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

Yes. Self parking costs EUR 40.00 per day. Electric vehicle charging is available.

Is airport shuttle service offered by Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

Yes, an airport shuttle is available. The charge is EUR 105 per vehicle one way.

What are the check-in and check-out times at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out are available.

Is there an onsite casino at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

No, this hotel doesn't have a casino, but Casino de Madrid (19-min walk) and Casino Gran Via (19-min walk) are both nearby.

What is there to do at Hotel Fenix Gran Meliá - The Leading Hotels of the World and nearby?

Hotel Fenix Gran Meliá - The Leading Hotels of the World has a spa and a health club.

Are there restaurants at or near Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

Yes, there's an onsite restaurant that offers alfresco dining and Mediterranean cuisine.

Does Hotel Fenix Gran Meliá - The Leading Hotels of the World have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

What's the area around Hotel Fenix Gran Meliá - The Leading Hotels of the World like?

Hotel Fenix Gran Meliá - The Leading Hotels of the World is a short 4-minute walk from Colon Station and 15 minutes' walk from Gran Via. Travelers say that the hotel is in a great location.

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Hotel Fenix Gran Meliá - The Leading Hotels of the World Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Popular mentions

Service staff
Room
Location
Restaurant
Breakfast
Food
Bar
Couples
Cities
Family friendly

What guests liked

  • Breakfast offered a nice variety of options, including made-to-order omelettes, and was consistently described as delicious and fresh. (4 reviews)
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Reviews

10/10 Exceptional

Beautiful hotel in a nice area
Alenka, 3-night trip

10/10 Exceptional

Excellent hotel and superb service in the heart of Madrid
Celso J., 3-night trip

10/10 Exceptional

great restuarants
gerhard, 1-night trip

10/10 Exceptional

Great location.
Carlos, 1-night trip

10/10 Exceptional

Excellent for vacation
Peter, 5-night trip

10/10 Exceptional

A great option if you want to be right smack in the middle of everything
paola, 3-night trip

10/10 Exceptional

An amazing hotel and experience

Amazing facility, service and ambience. We'll be always happy to return to Fénix Gran Melia. Special thanks to the frontal desk which excelled in tourist support and kindness. Kudos to Antonio, Jean Paul and Santiago at the front door for their assistance and care.
Avi, 5-night trip

10/10 Exceptional

Staff is very friendly. Location is excellent.

10/10 Exceptional

Very Nice Hotel.

beautifully kept, very well located, will definitely stay again. Breakfast really good.
Ed, 3-night trip

10/10 Exceptional

Amazing
Hedy, 6-night trip

10/10 Exceptional

Perfect place to stay in Salamamca. Concierge was excellent
Stuart, 3-night trip

10/10 Exceptional

Very close to all shopping in Serrano..Malena and team were very helpfuland gracious..will come back here
Sivaramakrishnan, 3-night trip

10/10 Exceptional

A t5 star experience
Jeffrey, 2-night trip

10/10 Exceptional

Great Hotel, been there many times and never disappointed on any detail.
Felipe, 3-night trip

10/10 Exceptional

Great hotel
ed, 3-night trip

10/10 Exceptional

Beautiful and excellent hotel always. The best service and great staff
Luis, 2-night trip

10/10 Exceptional

Convenient, friendly staff, rooms are nice size
Leanna, 3-night trip

10/10 Exceptional

Fantastic old world charm in a beautiful and centrally located neighborhood close to multiple major attractions.
Larry, 2-night trip

10/10 Exceptional

Nice hotel, well located, good service and nice staff
Abraham, 3-night trip

10/10 Exceptional

Beautiful hotel close to everything but quiet and refined!
Susan, 3-night trip

10/10 Exceptional

Beautiful property spacious
Branavan, 1-night trip

10/10 Exceptional

One of our favorite hotels
Samuel, 3-night trip

2/10 Poor

Scam artists

Doormen were wonderful but the praises stop there, from the moment we arrived we were bombarded with up charges and to book tours, only later to find out that when we did ask them to book a train ticket we were charged double the price, when we confronted the front desk, they said they were obligated to use travel agency, but the unforgivable sin to me was when a bartender added 5 euro extra tip to a one cocktail bill after I signed the check.
james, 7-night trip

10/10 Exceptional

Love the hotel. Location, everything
Rafael, 4-night trip

10/10 Exceptional

I enjoy staying this property.
Thomas, 2-night trip