The property itself is nice, the rooms are pretty. However, I had several issues. Upon check-in, the AC unit in the room was not working properly, the room was very hot and humid.
Then, that evening, 5/13/25, the staff in the reception area were very rude to me and my guest. My guest was a black male with tattoos that I guess they assume looks suspicious even though we were staying there. They came out and questioned him as to what we were doing standing outside of the lobby area. They were very rude when they asked as if we weren’t paying to stay there. I’m not a sensitive person, but they treated us very badly to the point where I would never want to stay there again. The reservation was in my name with my plus one and we were not doing anything suspicious, except standing outside talking, which we have every right to do. So someone looks a certain way they come out and question him harshly?
I spoke to the manager the next day about this and they offered us half off another night or half off that night, to which I decided not to stay again and would have wanted the half off night. I confirmed with multiple staff members that the manager, Burak, would honor this, even though he was not present to issue the refund. They assured me that it would be issued And one of the members vouched for me that he heard Burak say that. It was never honored, and they will not answer or return any phone calls regarding this. This is unprofessional, I will stay elsewhere when I am in town.