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Era Hotel & SPA Tulum

4.0 star property
Tulum hotel with spa and outdoor pool

Choose dates to view prices

Unwind at Era Hotel & SPA Tulum, where lush gardens and a serene spa beckon relaxation. Enjoy a rejuvenating hot stone massage or bask in the sun by the outdoor pool with comfortable sun loungers. Connect to WiFi, store your luggage safely, and explore nearby Las Palmas Public Beach with bike rentals available.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Free parking
  • Free WiFi
  • Laundry facilities
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Terrace
  • Garden
  • Front-desk safe
  • Water dispenser
  • Laundry service
  • Self-serve laundry
  • Concierge services
  • Luggage storage

Feel at home (6)

  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains

Room options

View all photos for Standard Double Room, 1 King Bed, Pool View

Standard Double Room, 1 King Bed, Pool View | Premium bedding, minibar, in-room safe, desk

Standard Double Room, 1 King Bed, Pool View

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 King Bed, Pool View

Superior Double Room, 1 King Bed, Pool View | Premium bedding, minibar, in-room safe, desk

Superior Double Room, 1 King Bed, Pool View

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Pool View

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Pool View

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Double Room, 1 King Bed, Pool View

View from room

Family Double Room, 1 King Bed, Pool View

  • 25 sq m
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Calle 6 Sur, entre 7 sur & 5 Sur, La Veleta, Tulum, QROO, 77760

What's nearby

  • Holistika Art Walk - 10 min walk - 0.8 km
  • Hospital de Tulum - 19 min walk - 1.6 km
  • Dos Aguas Park - 4 min drive - 2.2 km
  • Playa Paraiso - 12 min drive - 7.8 km
  • Tulum Mayan Ruins - 14 min drive - 7.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 37 min drive

Restaurants

  • ‪Vaivén - ‬2 min walk
  • ‪El Aguajito Marisqueria - ‬5 min walk
  • ‪Italdo Pasteleria - ‬7 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬1 min walk
  • ‪Pepe The Best Taco! - ‬1 min walk

About this property

Era Hotel & SPA Tulum

  • When you stay at Era Hotel & SPA Tulum, you'll be within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. Guests can go for a swim in the outdoor pool, then visit the spa to be pampered with deep-tissue massages. A sauna, a terrace, and a garden are other highlights.

At a glance

DONE

Hotel size

    • 9 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 10:30 PM
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The front desk is open daily from 7:00 AM - 11:00 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Water dispenser

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Bicycle rentals
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Mosquito nets
  • An outdoor pool
  • Full-service spa
  • Sauna

Accessibility

  • Stair-free path to entrance

Room amenities

Home comfort

  • Minibar

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The onsite spa has couples treatment room(s). Services include deep-tissue massages and hot stone massages. The spa is equipped with a sauna. The spa is open daily.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard

Also known as

Era Hotel Tulum

Era Tulum

Hotel Era Hotel & SPA Tulum Tulum

Tulum Era Hotel & SPA Tulum Hotel

Hotel Era Hotel & SPA Tulum

Era Hotel & SPA Tulum Tulum

Era Hotel

Era

Era Hotel & SPA Tulum Hotel

Era Hotel & SPA Tulum Tulum

Era Hotel & SPA Tulum Hotel Tulum

Frequently asked questions

Does Era Hotel & SPA Tulum offer free cancellation for a full refund?

Yes, Era Hotel & SPA Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Era Hotel & SPA Tulum?

Yes, there's an outdoor pool.

Are pets allowed at Era Hotel & SPA Tulum?

Sorry, pets aren't allowed.

Is parking offered on site at Era Hotel & SPA Tulum?

Yes, there's free self parking.

What are the check-in and check-out times at Era Hotel & SPA Tulum?

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

What is there to do at Era Hotel & SPA Tulum and nearby?

Era Hotel & SPA Tulum has a spa and an outdoor pool, as well as a garden.

What's the area around Era Hotel & SPA Tulum like?

Era Hotel & SPA Tulum is in La Veleta, a short 9-minute walk from Holistika Art Walk.

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Reviews

Era Hotel & SPA Tulum Reviews

9.0

Wonderful

9.4

Cleanliness

5.0

Location

9.6

Staff & service

9.0

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was delicious, with large portions and a great selection, making it a convenient and enjoyable way to start the day. (8 reviews)
  • The pool area is very clean and quiet, providing a relaxing atmosphere. (3 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Breakfast
Restaurant
Beach
Shower
Taxi
Location
Family friendly
Bed

Reviews

Verified

10/10 Exceptional

It's a great location near several shops and restaurants. The room was super nice, with an open hot tub.
Liliana Aguilar, 1-night trip
Verified

8/10 Very good

Teresa at the reception was absolutely perfect and accommodating; she definitely adds value to the entire hotel. It's a pleasure to have staff like her.
patrik, 1-night trip
Verified

6/10 Good

We had a fun stay. Hotel staff excellent. The hotel itself is okay, but nothing special. The setup of the room is a little odd, with the shower beside the bed, seperate from the toilet. Convenient for local bars and restaurants.
Steven, 2-night trip
Verified

4/10 Fair

The water came out mostly cold in the shower and the drain was closed so the water went down slowly. Was only there for one night place was clean the lady that was at the reception at night was friendly.
Claudia, 1-night trip
Verified

10/10 Exceptional

Beautiful and simple architecture very spacious, airy and open. Lovely pool in courtyard area. Very courteous, helpful and welcoming young man at reception area. Great restaurant nearby.
Patricia, 1-night trip
Verified

8/10 Very good

It'a good choice if you aren't to picky
Luis Eduardo, 1-night trip
Verified

10/10 Exceptional

The staff is very helpful with answering all our questions and they have great customer service. I feel very safe in this property by having a staff open the main door to come in the hotel. The pool area is very clean and quiet. It's a great location near eateries and shopping.
Yan-Yan, 2-night trip
Verified

10/10 Exceptional

The property was beautiful. The rooms are clean, large and have that beautiful tulum style. The staff were helpful and friendly. They provide you with bikes to get around tulum. Highly recommended. Would stay there again!
Donald, 8-night trip
Verified

10/10 Exceptional

I can honestly say I enjoyed my stay at Era Hotel. The hosts were a beautiful couple who welcomed me warmly. They were so willing to help me find dining options, car service and even offered to make me breakfast for my birthday. I absolutely loved my stay! Highly recommend 10 out of 10! Thank you guys for helping my first solo trip a memorable one. And the traditional Mexican Breakfast was delicious!!!
Tasha L, 4-night trip
Verified

8/10 Very good

Era Hotel is private and quiet. The staff are very nice, property is clean. We asked for an additional pillow twice and told that they didn't have any. Also, to arrange transportation to/from the airport you have to communicate with the hotel prior and pay additional. We were to have VIP benefits but did not receive whatever those were supposed to be. Very pretty hotel and the breakfast restaurant was great
Kerry, 6-night trip
Verified

8/10 Very good

Property was great and the staff were extremely responsive and helpful. The room is as advertised. The area is great to have access to restaurants and bars but not be in the main tourist area of Tulum on the Main Street. A lot of construction is happening everywhere so this could change quickly. Hotel let us spend the whole day by the pool while we waited for our evening flight which was nice. Breakfast was simple but good and included. Hotel is extremely secure and felt safe. Only minor issue, shower is in the room with only 3 sides stopping water from coming out so the floor gets a bit wet. Otherwise would recommend as a hotel option.
David, 7-night trip
Verified

8/10 Very good

The hotel is in quite near to the highway and it's situated a bit outside of the sentrum. It's a nice, little, hotel with a beautiful surroundings of green palms and trees with a small pool in between. We had good breakfast in a small caffe just beside the hotel. We stay only one night (supposed to stay 2). The reason we checked out earlier is that we couldn't stand the smell of the mould in the rooms. The rooms was clean, spacious and well decorated, but the smell was extremely strong. In my room (we had 2) the water from the shower Strats running when I opened the water at the sink. We also left earlier be cause we wanted to come closer to the beach as soon as possible. (the hotel is approximately 9-11 km away from the beach. Anyway, it is not so much to do in the sentrum unless you are willing to go several km looking at the shops.
Fanny, 2-night trip
Verified

6/10 Good

Location very close to main avenue, walking distance. Bikes available to guest. Staff very courteous, friendly and helpful. In the room.. No TV, No phone. Hotel is 2 level, no elevator. Restaurant is currently closed, continental breakfast is available, but later in the morning. It is a very safe and secure facility. Front door locked and monitored 24 hrs. Iron must be requested at front office. Very small fridge in the room. The pool is very well maintained, clean and relaxing atmosphere. We were in and out, therefore it was ok for having a place to sleep. The neighborhood is a bit shabby but safe to walk around, small businesses around corner worth exploring. Pharmacy on corner to get some essentials but opens later in the morning. and taco truck on corner as well. Lots of construction going on in the area. No noise, however power was affected 1 day of our stay. This is not meant to be a negative review, more so realistic information. Staff is highly accommodating and nice. Loved the home feeling, were treated like family not guest. I will consider returning, if minor adjustments. I need a TV to keep up with the world, or just for weather update. Thank you Era team
Santa, 4-night trip
Verified

10/10 Exceptional

Staying at Era Hotel... is like staying at your favourite Aunt's home! We were warmly welcomed curb-side with open arms (literally) and a beautiful smile by a vibrant woman named "Anola". Her energy and passion radiated as soon as we laid eyes on her. Our room was great! It was clean and well maintained. We loved the lush garden and pool. Mario the gentleman who works overnight, was very helpful. The breakfast which was included with our stay... was WOW! Super fresh, delicious, fast and instagram worthy! lol The location of the hotel is perfect. It's quiet; yet walkable with several cafe's, shops and restaurants tucked away just around the corner. Taxi's in Tulum are beyond expensive ($30 USD for 4.5km) So we rented an ATV to get around. It was the best idea and perfect to explore the area and enjoy the beach. Our airport driver Antonio was great and professional. He went above and beyond to assure that we were well taken care of and were collected and returned to the airport with ample time. *PRO TIP: As the shuttle service is outsourced. Remember to make sure you have USD cash on you to pay the airport shuttle driver! To avoid any unnecessary stress. I will be recommending Era Tulum to all of my friends and family. We will certainly be back again soon! Thank you again for taking such great care of us
Verified

10/10 Exceptional

Me encantó
Olga, 2-night trip
Verified

10/10 Exceptional

Es war sehr schön. Personal sehr freundlich.
Verified

10/10 Exceptional

Muy bonito lugar. Excelente amenidades y un personal muy amable.
Manuel, 1-night trip
Verified

10/10 Exceptional

Amabilidad
Evalerie, 2-night trip
Verified

10/10 Exceptional

Gente amable y servicio excelente
Hernando, 1-night trip
Verified

6/10 Good

cómodo, bonito pero con mejoras por hacer

La estancia y recepción, así como la atención fue sensacional, sin embargo hay varias mejoras que deberían hacer para mejorar el confort, desafortunadamente en la esquina de la misma cuadra, estan en obra y se percibe el ruido de la construcción. En las instalaciones del hotel en las habitaciones hay una lámparas con unas cubiertas de tejido que están sucias de meses, la regadera no tiene puerta lo que hace que el agua se salpique por todos lados, el ventilador no está perfectamente fijado al techo lo que hace que genere un ruido molesto para dormir, parece que falta en general cuidado con detalles para el mantenimiento de las habitaciones
2-night trip
Verified

10/10 Exceptional

Cet hôtel est un véritable havre de paix. Beaucoup de bienveillance de la part d’Anola la responsable de l’hôtel et de son équipe. Nous recommandons virement cet établissement Patrick et Nathalie
patrick, 6-night trip
Verified

10/10 Exceptional

Hotel con habitación confortable, diseño muy funcional y ducha excelente, hemos descansado y disfrutado de nuestra estancia, pues está en un barrio tranquilo , a 30 min a pie del pueblo y a 10-15 min de las playas en coche. Alrededor hay varios restaurantes y bares, es un barrio en construcción con muchos negocios de reciente apertura
Alexia, 3-night trip
Verified

10/10 Exceptional

A gem in Tulum!!! I am so glad we found this small, quaint, beautiful hotel for a first time trip to Tulum. We loved the location because it was not at the beach, nor in the middle of the town. It was off a side road which was perfect for us! The staff was not only impeccable, but Anola almost treated us like family (she convinced us that 2PM was not the time of day to go walking since it was so hot :)). Gabriel, Wilber, Erick and Mario...all staff members made sure we were comfortable and had everything we needed! The rooms are minimalistic but perfect with a boho vibe and nice private balcony. The onsite spa is beyond amazing as was the onsite restaurant that provided breakfast with your stay (large portions) and lunch and dinner for purchase. We arrived late afternoon the first day and Gabriel made us fabulous drinks and dinner (he suggested the shrimp tacos and I am glad he did!!). The front desk is available 24/7 to help with taxis, recommendations, wine glasses, etc. We simply could not have asked for more!!
Stephani, 5-night trip
Verified

10/10 Exceptional

Everyone who worked here was so nice and treated us like family I would recommend this hotel if u are visiting tulum they are near 7av which have nice restaurants and bars also not too far from the beach. Good people god bless.
Syed, 2-night trip
Verified

10/10 Exceptional

Staff was great, just like in the pictures and breakfast was amazing. It’s a bit far from the center but we’re New Yorkers and we walked a lot but taxis are reasonably priced to the center, beach and la zona hotelera.
Mary Joselyne, 6-night trip