The staff were friendly, professional, and helpful throughout our stay, especially during check-in and when we reported the issues we encountered.
Unfortunately, the property itself had a serious pest problem. The first room we were assigned had numerous cockroaches crawling on the floors and walls, becoming even more active when the lights were turned on. We immediately notified the front desk, and they apologized and moved us to another room.
Sadly, the second room had the same issue. We also found evidence of bed bugs, making us uncomfortable staying at the property. After notifying the staff again, they were understanding, apologized, and processed a full refund without issue.
While I appreciate how courteously the staff handled the situation, the condition of the rooms made the hotel uninhabitable for us, and we chose to stay elsewhere.