Krystal Cancun

Property class: 3.5
Family-friendly resort with full-service spa, connected to the convention center, near Gaviota Azul Beach

Choose dates to view prices

At Krystal Cancun, you can hit the beach to enjoy the shade from a beach umbrella or play volleyball, plus you'll be within a 5-minute walk of Gaviota Azul Beach. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy, and mani/pedis. El Mortero, one of 5 restaurants, serves Mexican cuisine and is open for dinner. Other highlights include 3 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers love the pool and helpful staff.

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Free parking
  • Connecting rooms available
$139
The current price is $172 total
includes taxes & fees
Dec 13 - Dec 14

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Room, 1 King Bed, City View

A hotel room with a large bed, a desk, a chair, and a view of buildings through the window.

Standard Room, 1 King Bed, City View

7.2 out of 10
Good
(77 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

A hotel room with a large bed, a sofa, a desk, and a balcony with a view of the sea.

Club Room, 1 King Bed, Balcony, Ocean View

8.0 out of 10
Very good
(12 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

A modern hotel room with a bed, a sofa, a dining table with fruit, and a view of the sea.

Family Studio, 1 King Bed with Sofa bed, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

A hotel room with a large bed, a desk, a chair, and a view of the ocean.

Romantic Room, 1 King Bed, Balcony, Oceanfront

7.8 out of 10
Good
(16 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

A hotel room with a bed, a desk, a chair, a TV, and a view of the ocean.

Deluxe Room, 1 King Bed, Balcony, Ocean View

7.6 out of 10
Good
(26 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view of the sea.

Deluxe Room, 2 Double Beds, Balcony, Ocean View

7.4 out of 10
Good
(76 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, City View

A hotel room with two beds, a desk, a TV, and a balcony with curtains.

Standard Room, 2 Double Beds, City View

7.8 out of 10
Good
(71 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

A hotel room with two beds, a sofa, a chair, and a view of the ocean.

Club Room, 2 Double Beds, Balcony, Ocean View

  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Similar properties

A resort with a beach, a pool area, and a large building.
Krystal Cancun All Inclusive
Zona Hotelera
  • Pool
  • Spa
  • Free parking
  • Free WiFi
7.8 out of 10, Good, 1,531 reviews
The price is $198
$244 total
includes taxes & fees
Dec 13 - Dec 14
Krystal Cancun All Inclusive
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About the neighborhood

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.3 km
  • Cancun Convention Center - 5 min walk - 0.4 km
  • Plaza Caracol Mall - 6 min walk - 0.6 km
  • Forum Beach - 6 min walk - 0.6 km
  • Caracol Beach - 8 min walk - 0.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • ‪Mandala - ‬3 min walk
  • ‪Hooters - ‬3 min walk
  • ‪Vips - ‬2 min walk
  • ‪Taco Factory - ‬5 min walk
  • ‪Monkey Business - ‬2 min walk

About this property

Krystal Cancun

  • At Krystal Cancun, you can hit the beach to enjoy the shade from a beach umbrella or play volleyball, plus you'll be within a 5-minute walk of Gaviota Azul Beach. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy, and mani/pedis. El Mortero, one of 5 restaurants, serves Mexican cuisine and is open for dinner. Other highlights include 3 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers love the pool and helpful staff.

All inclusive details

  • All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • In-room minibar (some restrictions)
    • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

  • All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities

At a glance

Hotel size

    • 502 units
    • Arranged over 8 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Babysitting*
    • Free children's club

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Limited self and valet parking on site

Other information

    • Smoke-free property

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Reviews

Krystal Cancun Reviews

7.8

Good

8.0

Cleanliness

7.8

Amenities

8.0

Staff & service

7.4

Property conditions & facilities

Popular mentions

Room
Service staff
Beach
Location
Food
Air conditioning
Elevator
Restaurant
Water
View

Reviews

Verified review

10/10 Exceptional

The staff was great
Verified review

8/10 Very good

The hotel is located in a very good location and the food was very good
Verified review

10/10 Exceptional

Rooms were clean and staff was super friendly
Verified review

10/10 Exceptional

Staff was incredible, specially Aurora and Damaris, all the staff deserve recognition. Mainly Aurora who was our concierge and was very wooried about our stance in the Hotel
Verified review

10/10 Exceptional

Very nice hotel with good staff who checked on us regularly
Verified review

10/10 Exceptional

Beautiful area to stay, close to beach. Clean and friendly staff
Verified review

10/10 Exceptional

Great breakfast, Amazing View from the room, Very clean, location is great and it is by one of the best beaches in the world. Very kind and welcoming staff!! Will plan to come back soon
Verified review

10/10 Exceptional

Staff were very nice and helpful. The room and hotel were clean and comfortable. The food was very good including breakfast, lunch, and dinner. One of the nights they served and grilled food outside and it was really good!
Verified review

10/10 Exceptional

Great staff, super friendly and made sure we had an amazing stay!
Verified review

10/10 Exceptional

Great service ! Friendly staff, clean rooms
Verified review

10/10 Exceptional

The hotel was amazing. The rooms were always cleaned. They always provide us with new towels and cleaned our room. they always opened the entrance door for us. Everyone was really friendly and helpful.
Verified review

8/10 Very good

The hotel room needed a few repairs and upkeeping, other than that, it was a good stay.
Verified review

10/10 Exceptional

Every Staff is so helpful! They are all very nice and attentive. The view is amazing , had very good amenities. Will recommend and will be back.
Verified review

8/10 Very good

Location is great, and all restaurants, shopping malls are in walking distance. Hotel breakfast is also great
Verified review

8/10 Very good

The staff was amazing the food was amazing the location amazing I would definitely recommend this hotel to anyone visiting Cancun. The only negative thing I would add is that it’s really not all inclusive you have to pick that option so make sure you read the details because I didn’t know that and once I got there it wasn’t all inclusive I had to actually pay for the upgrade so read the fine print
Verified review

8/10 Very good

I love the location of the property, it is close to Coco Bongo. Food was just mediocre in the resort. The beach front is nice, however, the breeze smells fishy. My room was decent and it was comfortable. I like the vibe in the hotel, it’s lively and fun. Overall, would pick this hotel esp. if I need to have my Coco Bongo experience!
Verified review

10/10 Exceptional

Clean room, friendly staff, we loved the buffet. Location is great. Our whole family completely enjoyed vacations.
Verified review

10/10 Exceptional

Stayed at Krystal Cancun and the biggest highlight was the location. You’re literally steps from the beach, which made it super easy to go back and forth throughout the day. On top of that, it’s right in the middle of the nightlife—clubs, bars, and restaurants are all within walking distance. If you’re looking for convenience and a lively atmosphere, this spot is hard to beat.
Verified review

10/10 Exceptional

Staff was super nice
Verified review

10/10 Exceptional

Beautiful ocean view. Property and staff excellent. Very clean, comfortable and relaxing.
Verified review

10/10 Exceptional

Location of this resort is where you want to be. Waves don’t hit hard here . Food was great. Rooms were clean
Verified review

4/10 Fair

The staff lost a star since I had horrible waitress service at one of the restaurants on the beach. She came by took the simple hamburger order and I never saw her again. It's a shame because the entire interior of the hotel needs a facelift. The rest of the staff was excellent and upheld the high standards of care that you get when visiting the very hospitable city of Cancun. Thanks to all the wonderful staff and not the poor waitress (maybe she was having a bad day... and I hope it was just my experience).
Verified review

10/10 Exceptional

This time was a lot better from us, the A/C was working and they are investing back on the property, we were treating very well by staff, i bought my reservation from August last year and they accommodate everything we asked, krystal cancun is one of the best hotel.
Verified review

10/10 Exceptional

I like is a good hotel clean the staff is friendly the beach gaviota azul is the best, one thing wrong will be the the handle to control the hot water and cool,I just have breakfast and is good I eat outside the hotel but is worth to buy the all inclusive if not the restaurants are expensive
Verified review

10/10 Exceptional

We love CeCi at Las Velas💗. She was incredibly welcoming and attentive and so kind….we felt like family!! We also loved so may other staff members there throughout the resort!!