Hotel Ixbalanque

Property class: 2.5
Hotel within easy reach of La Aurora Zoo

Choose dates to view prices

Located just 0.4 mi (0.6 km) from the airport, Hotel Ixbalanque offers a free shuttle (available 24 hours). Free perks include WiFi, self parking, and continental breakfast daily between 7:00 AM and 10:00 AM. Also, La Aurora Zoo and Avenida La Reforma are just a 5-minute drive away.

Reviews

7.0 out of 10
Good

Popular amenities

  • Free breakfast
  • Airport transfer
  • Pet friendly
  • Free parking
  • Free WiFi
  • Laundry facilities
The current price is $27
$32 total
includes taxes & fees
Nov 5 - Nov 6

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Family Triple Room, Non Smoking

A hotel room with two beds, a desk, and a wardrobe.

Family Triple Room, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds OR 2 Large Twin Beds

View all photos for Family Room, 2 Double Beds, Non Smoking

Room

Family Room, 2 Double Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Economy Twin Room, Non Smoking, Shared Bathroom

A hotel room with two beds, a nightstand, a window with curtains, and a textured wall.

Economy Twin Room, Non Smoking, Shared Bathroom

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Family Room

A hotel room with two beds, a desk, a chair, a TV, and a fireplace.

Family Room

  • 1 bedroom
  • Sleeps 9
  • 1 King Bed, 1 Double Bed and 1 Twin Bed

View all photos for Economy Shared Dormitory

A room with bunk beds, a television, and a shelf with items.

Economy Shared Dormitory

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 5
  • 5 Twin Bunk Beds

View all photos for Family Quadruple Room, Non Smoking, Private Bathroom

A room with two beds, a standing fan, and a window with curtains.

Family Quadruple Room, Non Smoking, Private Bathroom

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Basic Room, Patio, Garden View

A bedroom with a bed, a TV mounted on the wall, a desk, and a chair.

Basic Room, Patio, Garden View

  • Garden view
  • 13 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed

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A neatly made bed with white linens, two bedside tables with lamps, and a window with curtains.
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  • Airport transfer
  • Free parking
  • Free WiFi
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9.0 out of 10, Wonderful, 716 reviews
The price is $53
$65 total
includes taxes & fees
Dec 3 - Dec 4
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About the neighborhood

Map
15 Calle C 7-76 Zona 13, Colonia Aurora 1, Guatemala City, Guatemala

What's nearby

  • La Aurora Zoo - 6 min drive - 2.2 km
  • National Museum of Archaeology and Ethnology - 6 min drive - 2.2 km
  • Natural History Museum - 6 min drive - 2.2 km
  • Children's Museum - 6 min drive - 2.2 km
  • Museo Nacional de Historia Natural Jorge Ibarra - 6 min drive - 2.2 km

Getting around

  • La Aurora Intl. Airport (GUA) - 1 min drive
  • Free airport shuttle

Restaurants

  • ‪Barreto Cafe - ‬7 min walk
  • ‪Bar Flights Gallo - ‬8 min walk
  • ‪Gallo Cerveza - ‬9 min walk
  • ‪Pollo Campero - ‬7 min walk
  • ‪Airport Lounge - ‬8 min walk

About this property

Hotel Ixbalanque

  • Located just 0.4 mi (0.6 km) from the airport, Hotel Ixbalanque offers a free shuttle (available 24 hours). Free perks include WiFi, self parking, and continental breakfast daily between 7:00 AM and 10:00 AM. Also, La Aurora Zoo and Avenida La Reforma are just a 5-minute drive away.

At a glance

CHECK-IN
2:00pm
CHECK-OUT
12:00pm

Hotel size

    • 10 rooms

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • The property charges 12 percent for credit card payments
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • Pets stay free
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Onsite parking limited

Transfers

    • Free airport shuttle on request (available 24 hours)

Other information

    • Smoke-free property

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Reviews

Hotel Ixbalanque Reviews

7.0

Good

7.0

Cleanliness

8.0

Location

7.4

Staff & service

6.8

Property conditions & facilities

Popular mentions

Room
Airport
Children
Bathroom
Bed
Shuttle

Reviews

Verified review

10/10 Exceptional

Friendly staff. Cozy and close to airport
Verified review

8/10 Very good

Great for the price

Fantastic the staff was great and friendly
Verified review

6/10 Good

It was very convenient to the airport and had a great airport shuttle. It also had the size of rooms we needed. The woman at the desk, Gloria I think, was so very helpful.
Verified review

10/10 Exceptional

This is not a hotel. It’s a hostal. A little pricey given the condition of the place. It’s safe and just a few blocks from the airport. The staff friendliness balanced it out the whole experience.
Verified review

10/10 Exceptional

Great place
Verified review

10/10 Exceptional

Clean place, gated community feels very safe.
Verified review

10/10 Exceptional

Bunk Beds, classic architecture and very clean shared baths
Verified review

10/10 Exceptional

Excelente services
Verified review

10/10 Exceptional

Excelente
Verified review

10/10 Exceptional

I love my stay in this hotel. The guy at the front desk was very nice. I got to the hotel very late so I was hungry and he offer to make a pizza for me.
Verified review

4/10 Fair

Friends
Verified review

4/10 Fair

Paid for a 67Q room. Got a 30Q bed. No towel or soap for the shower “Free continental breakfast” was a piece of toast.
Verified review

6/10 Good

8 minute walk from airport but older & bare-bones

Very small, older room. One opening window to area under construction. It was a hot night, fan was large & noisy.
Verified review

4/10 Fair

I can’t believe what I spent for this third class hotel. In my opinion, they should charge no more than half the price. You can’t use your credit/debit card.
Verified review

2/10 Poor

Room wasn't the one we had rented, super small & hot inside! (No air, no fan) Don't think I would be renting again
Verified review

2/10 Poor

We were double booked. We booked three rooms with two beds. No one from the property notified either parties even they had contact information for all. We arrived nearly 10pm only to find out that they only had two rooms for our group of 7. Males shared one and females shared the other as there was no time to go look for another hotel. We had to all share one bathroom with many other families and groups. They didn’t want to gives us towels, the children with us had to share towels.
Verified review

2/10 Poor

Never responded to late check-in requests

I was unable to reach the hotel to arrange for late pickup at the airport. They didn't return voice mails, texts, or e-mails. I finally got Hotels.com, and they called them for me and the answer they got was "we're not coming to pick anyone up tonight." Then Hotels told me there was nothing they could do and refused to refund my money because as they put it, "my plans had changed." This was ridiculous I ended up staying at another hostel close by but I will not be using Hotels.com again. Don't stay at this place.
Verified review

6/10 Good

Probably ripped off.

I had to use my credit card to pay as I didn't have cash. The hotel staff member (who didn't speak any english) told me that they charged fees for using your credit card. Fine, I assume there will always be a fee of 5% or so. However it was 10%, plus some other fee that I didn't understand, plus an expensive exchange rate that they charged. The amount ended up DOUBLING the cost of my stay, from $25 US to about $50. I feel like I got ripped off. Also, I needed a shuttle at 4am to catch my flight. I told him this the night before. At 4am I went to the front desk, had to wait for him to wake up, and then call an uber. Eventually leaving around 4:20, rushing through the airport to get to the gate. A little unprofessional. The room and the bed was comfortable but as others stated, you can hear everything in the hallway and can hear other guests coming in late at night. Due to this all I wouldn't stay here again.
Verified review

2/10 Poor

This property is located nicely/ideal near airport within minutes. However the customer service is very disappointing. Staff is rude and do not coordinate/communicate well with each other (previous shifts). Breakfast included ** customer beware it consists of cornflakes, milk OR toast and jam personnel not happy to be servicing you and using profanity within feet of the dining area didn’t even bother to say you’re welcome when we (children,, wife and I) said thank you when milk, coffee and spoons arrived. Went back to cussing and hanging out with coworkers using those words not caring that there are customers within feet of them. Be advised if says it’s included shuttle to airport but you have to be very CAREFUL! You MUST ensure the previous shift left/advised the new shift that you will be needing shuttle to airport upon your leaving because they do not have an on-site shuttle driver be warned they may even charge you for the Uber ride to the airport! Staff was unprofessional and not willing to find a solution not asking proper questions to help find a solution. Very rude and unprofessional. Disappointing because there is potential in this small house turned hotel.
Verified review

10/10 Exceptional

L'accueil à mon arrivée a été chaleureux. Le personnel est disponible et aimable, il a répondu favorablement à toutes mes demandes. La chambre avec salle de bains privative était parfaite, table de nuit, petit meuble pour ranger les affaires et vêtements, petit bureau. Le petit-déjeuner continental était très bien. L'environnement est calme. Et le service de navette pour l'aéroport impeccable. Un hôtel que je recommande grandement.
Verified review

6/10 Good

No habia conductor disponible para el traslado del aeropuerto al hotel . La comunicación con la recepcion no fue facil. Habitacion sencilla. Y comoda para una noche de paso.
Verified review

2/10 Poor

No pude entrar, cuando fui me dijeron que no habia cupo y tuve que buscar otro lugar
Verified review

6/10 Good

Próximo ao aeroporto

Ponto forte: próximo ao aeroporto Banheiro compartilhado
Verified review

6/10 Good

El baño en malas condiciones de limpieza
Verified review

6/10 Good

De entrada, no aparecía la reservación hecha por la App, lo cual fue resuelto con cierta prontitud. Luego, increíble que de querer pagar con tarjeta de crédito, se quiera cobrar una comisión adicional del 12%, cuando al hacer la reservación no se menciona por parte del hotel. Increíble que en una reservación para 2 personas, solo se encuentre un paño en el baño. Pero lo peor de todo, que no procuren el descanso del huésped, que permitan la estancia de huéspedes en una condición muy poca aceptable, ya que un grupo de individuos, ebrios y en mal estado, estuvieron haciendo un ruido espantoso primero, como de 4 a tipo 9 pm, y retomaron su escándalo a eso de las 4:30 a 6:30 am. Por lo general, los hospedajes se toman para poder descansar, pero en este hotel nos fue imposible el lograrlo por completo por ello.