I arrived after the 3 PM check-in time and was told our room wasn’t ready yet, and that no handicap-accessible rooms were available - even though I had reserved one. They said it would be about 20 minutes, so I left and came back. When I returned, the room was ready — or so I thought. I walked in and found that it was already occupied. I had to go back to the front desk and was given a different room. This one, luckily, wasn’t occupied, but it wasn’t clean either. The coffee pot had mold inside, and the light switch looked like it had mold on it too. After complaining at checkout, the manager did call at the end of his shift, but I unfortunately missed it. He left a VM stating he will call me back tomorrow and hopefully this situation can be fixed. Overall, it was a pretty frustrating and uncomfortable experience.