Citizen Hotel puts you just a 5-minute drive from Makati Museum and Circuit Makati. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. Also, Ayala Center and Glorietta Mall are just a 5-minute drive away.
Citizen Hotel puts you just a 5-minute drive from Makati Museum and Circuit Makati. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. Also, Ayala Center and Glorietta Mall are just a 5-minute drive away.
At a glance
Hotel size
32 rooms
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Required at check-in
Cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in rooms
Parking
No onsite parking
Other information
Smoke-free property
Property amenities
Food and drink
Restaurant
Bar/lounge
Services
24-hour front desk
Concierge services
Luggage storage
Facilities
Safe-deposit box at front desk
Accessibility
Elevator
Room amenities
Be entertained
Flat-screen television
Digital TV channels
Home comfort
Air conditioning
Slippers
Sleep well
Bed sheets provided
Freshen up
Bidet
Free toiletries
Towels
Stay connected
Free WiFi
Food and drink
Free bottled water
More
Daily housekeeping
Fees & policies
Optional extras
Early check-in can be arranged for an extra charge of PHP 500 (subject to availability)
Late check-out can be arranged for an extra charge of PHP 1000 (subject to availability)
Policies
Extra-person charges may apply and vary depending on property policy.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property accepts cash.
Also known as
Hotel Citizen Hotel
Citizen Hotel Makati
Hotel Citizen Hotel Makati
Makati Citizen Hotel Hotel
Citizen Makati
Citizen
Citizen Hotel Hotel
Citizen Hotel Makati
Citizen Hotel Hotel Makati
Frequently asked questions
Are pets allowed at Citizen Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Citizen Hotel?
Sorry, there's no onsite parking at Citizen Hotel.
What are the check-in and check-out times at Citizen Hotel?
Check-in start time: 2:00 PM; Check-in end time: anytime. There's a charge of PHP 500 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of PHP 1000 (subject to availability).
Is there an onsite casino at Citizen Hotel?
No, this hotel doesn't have a casino, but Newport World Resorts (9-min drive) and City of Dreams Manila (11-min drive) are both nearby.
What is there to do at Citizen Hotel and nearby?
Recommended spots to visit include Makati Museum (1-min walk) and Circuit Makati (1.2 mi), along with Ayala Center (1.3 mi) and Glorietta Mall (1.6 mi).
Are there restaurants at or near Citizen Hotel?
Yes, there's an onsite restaurant.
What's the area around Citizen Hotel like?
Citizen Hotel is a short 1-minute walk from Makati Museum and 7 minutes' walk from Power Plant Mall.
Have a question?
AI iconBetaBeta
Get instant answers with AI powered search of property information and reviews.
Reviews
Citizen Hotel Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2
Cleanliness
7.2
Location
8.4
Staff & service
7.4
Property conditions & facilities
Reviews
Verified review
6/10 Good
Jan 25, 2024
The thi.ng I like about this property is so quite
They don't have a microwave or electric kettle . They don't have even a complimentary coffee or tea
Verified review
8/10 Very good
Jul 4, 2024
Lufet
Awesome
Verified review
4/10 Fair
Jan 11, 2025
No daily home service and no fridged or hot water for coffee you need to ask the front desk for that first
Verified review
6/10 Good
Jun 3, 2025
There’s cockroaches and rooms are not maintained floor loose tiles.
Verified review
6/10 Good
Mar 2, 2020
I like coz its spacious anyway.
But there's no table in the room.
No telephone.
I dont like the front area.
Verified review
6/10 Good
Feb 27, 2020
For the price it’s ok
The street side of the hotel is noisy so ask for a room at the back, clean efficient
Verified review
2/10 Poor
Feb 10, 2020
The biggest concern is that my room was infested with bed bugs. I didn’t realize it at first because all I saw were ants in the bed and all over the room. I believed I was being bitten by the ants, but on observation, I see that the bites fit the pattern for bed bugs. I do not recommend staying here for this reason alone. I suspect the ants where there to dine on the bedbugs
However, there are other oddities with this room. There is no desk; no table, and no chair in the room. I’ve never stayed in a hotel anywhere in the world that was missing these very basic amenities
Additionally, the hotel advertised that the room contained a safe. It did not.
Verified review
6/10 Good
Dec 31, 2019
Noisy room. Need an earplug to be able to sleep. I got a room with out a window on the first day. I. Ask for change of room, got it the following day. They dont automatically clean the rooms not unless the guest hang the
Verified review
10/10 Exceptional
Dec 30, 2019
Everything was perfect, except the check in time for international travelers, i would suggest having room ready for people that travel 20+ hours ,so they don't have to wait hours to check in... your staff is the best i ever encountered...i give all the staff a10 for for there professionalism with everything from a to z...... how ever i was disappointed that a tip i was offering was refused. ..i will stay at this hotel again, but only if i am able to tip the staff. ...the staff made my trip to the Philippines and the citizen hotel the best experience ever. .
Verified review
10/10 Exceptional
Dec 25, 2019
Friendly staff, the hotel was always kept clean when I needed house keeping for new towels. I was comfortable there for what I paid for
Verified review
10/10 Exceptional
Nov 23, 2019
They are renovating this hotel. The room was in excellent condition. The staff was super friendly and very helpful. The restobar attached had a very pleasing atmosphere as well. The staff in the restobar was just as pleasant as the hotel staff. I enjoyed my stay here immensely.
Verified review
2/10 Poor
Nov 1, 2019
Worst stay ever! Ruined our family staycation!!
This hotel facilities ruined our family staycation! Upon viewing some of the reviews, i blv that the hotel was good because of its good rate. Before checking in, I called the hotel to reserve us a parking as we are bringing our vehicle with us. According to the receptionist, they have alotted parking at the basemate, surprisingly when we arrived around 10pm bec of the heavy traffic from the airport we took about 2 hrs going there! Well, to continue my story, upon arriving, they saw us that our vehicle is a van and told me that they hve no parking for such huge vehicle, they ask me if i can wait until the 3 other cars parked infront were home then we can park. So since the management didnot given me my refund. We choose to stay. I keep on asking them if the parking was available and yes? Fortunately, it became available by 145am the next day. My husbnad choose to stay at the vehicle bec the place looks not safe at all. That was 145am, but before that, i noticed that the ac is leaking, and its very dangerous for a pregnant like me if i got slip on the floor, so i ask if they can fix it. They arrives and maintenance advises to transfer into another room. After an hr of our transfer to another room, i noticed that the ac is bot properly functioning and my son was asking why is so hot! Dammmned!!!! I am very frustrated! Imagine! At 3 am we dont have good sleep bec of their poor! Very poor facilities!!
Plus point here are only the staffs. Nothing more nothing less!Think b4 u book
The interiors were pleasing and well executed, light fixtures looked amazing, and I’m obsessed with the murals. However, the room didn’t have an actual window other than the one facing a tiny courtyard. A few mirrors would have been helpful. Furniture in common spaces were design-y, trendy and cool however the furniture in the room was a bit lacking. A desk or a coffee table and a chair should do it given the size of the room. Loved that there is a bidet, steady internet connection, and Netflix and Youtube on the tv.
Staff was great and helpful.
Verified review
8/10 Very good
Sep 10, 2019
New and the price is just right. Thanks
Verified review
2/10 Poor
Aug 25, 2019
Terrible hotel and very poor conditions. Terrible service as well. Will never stay in this hotel again!
Verified review
8/10 Very good
Aug 19, 2019
It's clean but the aircon was under your bed and kinda hot. The bed was not okay.
Verified review
10/10 Exceptional
Aug 10, 2019
Staffs are very friendly and easy to approach! Thumbs up!
Verified review
8/10 Very good
Aug 2, 2019
The aircon was noisy
Verified review
10/10 Exceptional
Jul 27, 2019
new hotel friendly staff and clean
The hotel staff were wonderful, especially the manager who made me feel welcomed and taken care of. Stayed there for a night while in town to watch the lany concert. Hotel is very new and Staff is very friendly and they would try their best to help you. Rooms are very clean and definitely very comfortable.The design is very modern in style,I would highly recommend this Hotel.