Fairmont The Norfolk

Property class: 5 and above
Luxury hotel with 2 restaurants, near University of Nairobi

Choose dates to view prices

Fairmont The Norfolk is just 3.9 mi (6.3 km) from the airport and offers a shuttle (available 24 hours). Guests can visit the spa to be pampered with deep-tissue massages, facials, or body scrubs, and Lord Delamere Terrace, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. An outdoor pool, a poolside bar, and a health club are other highlights at this luxurious hotel. Fellow travelers love the overall property condition.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
The current price is $127
$162 total
includes taxes & fees
Nov 19 - Nov 20

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Courtyard)

A hotel room with a bed, a desk with a telephone, a television, a chair, and a small table with a magazine.

Deluxe Room, 1 King Bed, Non Smoking (Courtyard)

10.0 out of 10
Exceptional
(4 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Veranda)

A hotel room with a bed, a desk with a telephone, a television, a chair, and a small table with a magazine.

Deluxe Room, 1 King Bed, Non Smoking (Veranda)

10.0 out of 10
Exceptional
(4 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with two single beds, a chair, a small table with a fruit bowl, and two bedside lamps.

Deluxe Room, 2 Twin Beds

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with a bed, a desk with a telephone, a television, a chair, and a small table with a magazine.

Deluxe Room, 2 Twin Beds

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed

A hotel room with a bed, a desk with a telephone, a television, a chair, and a small table with a magazine.

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Twin Room, 2 Twin Beds

A hotel room with two single beds, a chair, a small table with a fruit bowl, and two bedside lamps.

Twin Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Room, 1 Queen Bed

A hotel room with a bed, a desk with a telephone, a television, a chair, and a small table with a magazine.

Room, 1 Queen Bed

8.0 out of 10
Very good
(3 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Norfolk Signature Suite with King Bed

A hotel room with a large bed, two bedside tables, a nightstand, a window with curtains, and framed artwork on the wall.

Norfolk Signature Suite with King Bed

  • Garden view
  • 79 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Suite, 1 King Bed

A neatly made bed with two pillows, flanked by two bedside tables with lamps, and framed artwork above.

Deluxe Suite, 1 King Bed

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Junior Suite, 1 King Bed

A hotel room with a large bed, a sofa, a small table with a lamp, and a view of a tropical garden through a large window.

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 79 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Superior Suite, 1 Queen Bed

A hotel room with a large bed, two bedside tables with lamps, a chair, a small table, and a view of the outside.

Superior Suite, 1 Queen Bed

  • 74 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Family Room, Multiple Beds

A hotel room with a large bed, two bedside lamps, a tray with tea and sugar, a laptop, and a cup of coffee on a table.

Family Room, Multiple Beds

  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Family Room

A hotel room with a bed, desk, chair, and a view of a garden.

Deluxe Family Room

  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free wired internet

Similar properties

A hotel with a central fountain, manicured gardens, and a large building with balconies.
Villa Rosa Kempinski
Westlands
  • Pool
  • Spa
  • Free parking
  • Free WiFi
9.4 out of 10, Exceptional, 634 reviews
The price is $192
$240 total
includes taxes & fees
Nov 21 - Nov 22
Villa Rosa Kempinski
Compare similar properties
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign in
Sign up, it's free

About the neighborhood

Map
Harry Thuku Road, PO Box 58581, Nairobi, 00200

What's nearby

  • University of Nairobi - 1 min walk - 0.0 km
  • Kenya National Theatre - 2 min walk - 0.2 km
  • Central Park - 8 min walk - 0.7 km
  • City Market - 8 min walk - 0.7 km
  • Kenyatta International Convention Centre - 18 min walk - 1.6 km

Getting around

  • Nairobi (WIL-Wilson) - 16 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 28 min drive
  • Syokimau Station - 27 min drive
  • Nairobi Station - 27 min drive
  • Syokimau SGR Railway Station - 27 min drive
  • Airport shuttle (surcharge)
  • Area shuttle

Restaurants

  • ‪Sno-Cream (Kenya House) - ‬7 min walk
  • ‪KBC bar (AFCO Base) - ‬4 min walk
  • ‪Saapé - ‬7 min walk
  • Tatu Restaurant
  • ‪Mawimbi Seafood - ‬3 min walk

About this property

Fairmont The Norfolk

  • Fairmont The Norfolk is just 3.9 mi (6.3 km) from the airport and offers a shuttle (available 24 hours). Guests can visit the spa to be pampered with deep-tissue massages, facials, or body scrubs, and Lord Delamere Terrace, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. An outdoor pool, a poolside bar, and a health club are other highlights at this luxurious hotel. Fellow travelers love the overall property condition.

At a glance

Hotel size

    • 170 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Children aged 5 and younger eat free breakfast
    • Babysitting*

Pets

    • Pets not allowed

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Wheelchair-accessible parking on site

Transfers

    • Airport shuttle (available 24 hours)*

Other information

    • Designated smoking areas

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Fairmont The Norfolk Reviews

9.2

Wonderful

9.4

Cleanliness

8.4

Location

9.2

Staff & service

9.0

Property conditions & facilities

Guest review summary

What guests liked

  • The restaurants offered excellent food, reasonable prices, and a wide range of options. (5 reviews)
AI Sparkle Icon
From real guest reviews summarized by AI.
Report

Reviews

Verified review

10/10 Exceptional

A QUIET, calm, clean, beautiful hotel, with amazingly helpful and friendly staff. And I do want to emphasise the importance of how the hotel and the room were quiet: although the hotel is in the very centre of the city, it was still quiet and very calm. A perfect base for your stay in Nairobi, whether you're in the city for work or for safaris.
Verified review

8/10 Very good

Nice old colonial era property near the University. The staff were friendly and helpful. The room was a good size, and the bathroom had a walk-in shower.
Verified review

10/10 Exceptional

I arrived using a walker and the reception staff was very accommodating and came to me, sitting in the chair rather than standing counter. Throughout my stay They were very responsive. They checked in to see how I was doing when I informed them that I was not feeling well. They always had a smile on their face and went above and beyond.
Verified review

10/10 Exceptional

Amazing continental hotel with rich history
Verified review

10/10 Exceptional

Charming hotel with amazing staff.
Verified review

10/10 Exceptional

So good I didn’t want to leave the hotel to tour.
Verified review

10/10 Exceptional

Breakfast great, hotel amenities, decor, staff, room, patio excellent.
Verified review

10/10 Exceptional

Historical building, wonderful, friendly staff, quick services; excellent food, beautiful landscape, well appointed rooms.
Verified review

10/10 Exceptional

Great hotel, very friendly staff, great food
Verified review

10/10 Exceptional

Wonderful oasis in busy Nairobi!

Superb service, lovely grounds, and very spacious and comfortable room!
Verified review

10/10 Exceptional

Check in was easy. Staff was very friendly and answered all our questions. Rooms were clean and comfortable. Highly recommend.
Verified review

10/10 Exceptional

All the staff are great! Breakfast is great property is beautiful
Verified review

10/10 Exceptional

Awesome staff great room and pool
Verified review

10/10 Exceptional

We felt at home here. The staff was genuinely kind and attentive.
Verified review

10/10 Exceptional

A great place to stay in bustling Nairobi!

The hotel was really beautiful, with a dramatic lobby & manicured grounds! The staff couldn’t have been kinder & more helpful. Restaurants were very good, reasonable & offered lots of options! Only complaint was spotty internet, which was very frustrating!
Verified review

10/10 Exceptional

Norfolk Fairmont is easily the classiest and most beautiful hotel we have stayed in. Everything including staff and service are unparalleled. Plus it's Nairobi's oldest hotel, where US President Roosevelt, British royalty, Ernest Hemingway and a score of other historical figures have stayed - and loved.
Verified review

10/10 Exceptional

Superb hotel in every respect: courtyard. People, service, rooms, dining, bar ( but skimpy hard liquor drink pours) location and attention to quality details.
Verified review

10/10 Exceptional

Best in Nairobi

Best hotel I Nairobi. Service and people are kind and service minded.
Verified review

10/10 Exceptional

A returning guest

I have stayed at this heritage hotel before, and was in no doubt that this would be the place I would stay this time. A wonderful place with an excellent and well trained staff.
Verified review

10/10 Exceptional

This property is outstanding! From the moment you walk in off the busy street to the quiet of their lush gardens. They have excellent security and you feel very safe. The lobby and restaurants have been tastefully decorated. From George at the front desk, Sidney in the lobby and Margaret in the bar the service was outstanding! Very interesting hotel with a wonderful history easy to navigate the city from here. The staff make all the difference here.
Verified review

10/10 Exceptional

Superb Hotel

Excellent hotel and amazing staff. Kennedy makes the best Espresso martini ever. Gedi, Isaac, Njeri and Sharon are all brilliant too. Joy, Elijah and Veronica Make dining at Tatu and incredible experience and we hope to be back again soon.
Verified review

10/10 Exceptional

The property and staff are first class. Suggest more sun lounges around the pool Would return in a heartbeat
Verified review

10/10 Exceptional

Like other Fairmont properties, the Norfolk did not disappoint. Excellent service and a breakfast buffet that will blow your mind. The staff are well trained and helpful. The hotel courtyard is beautifully manicured and serene. Suggestions: The room I was in could use a little updating, older TV with limited channels. The equipment in the gym needs refreshing and a deep clean (the gym is still better than most hotels, but I've stayed at many Fairmont Hotels and this one is not up to Fairmont standards).
Verified review

6/10 Good

Staff was excellent. Amenities in the room were not up to standard for a 5 stars hotel and overall, the feeling is that the hotel is living on its glory - but is not any longer that good. Hot/Warm water in the shower was not coming. Heating/AC was not working and the insulation of the rooms is of poor quality as well as the sound proofing. What is the point of having a terrace by the garden if you cannot use it as everything gets wet?
Verified review

10/10 Exceptional

This is a beautiful pristine property with too notch service and facilities.